Senior Case Management Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement. 

This position has an end date of September, 30, 2027. 

Job overview:

The purpose of the PRIME contract is to provide community-based, culturally responsive, and linguistically appropriate services that support refugees in gaining and using the knowledge and skills necessary to thrive in their new communities, connect to existing services and resources, promote health and well-being, and empower them to achieve successful integration, mobility, and long-term self-sufficiency in Washington State.

The Senior Case Management Specialist provides advanced case management services to refugees and other eligible populations facing significant barriers to self-sufficiency and integration. This position manages complex cases, serves as a subject matter expert on PRIME service delivery, supports quality assurance activities, provides guidance and mentorship to program staff, and helps ensure compliance with program requirements and best practices.

Major Responsibilities:

• Advanced Case Management
  • Manage a caseload of participants with complex needs, including survivors of domestic violence, older refugees, individuals with significant medical or mental health concerns, and households experiencing multiple barriers to self-sufficiency.
  • Conduct comprehensive assessments and develop service strategies that address complex client situations.
  • Coordinate multidisciplinary interventions with internal teams and external service providers.
  • Serve as the lead case manager for high-priority or escalated cases.
    

• Resource Navigation
  • Provide direct assistance to participants by helping them complete applications for essential benefits (like cash, food, or medical aid), connecting them to needed services, referring them to other agencies, and teaching them how to use online systems to manage tasks independently.
  • Record all participant interactions in a tracking system noting the date, staff member, and services provided.
    

• Workshops

• • Lead workshops and educational sessions on approved PRIME topics.
  • Develop workshop materials and community resources to support participant learning and integration.
  • Represent the program at community meetings
  • Ensure accurate workshop documentation is completed.
  • Conduct outreach to prospective workshop partners.

• Subcontractors
  • Support subcontractors with implementing PRIME services
  • Attend subcontractor meetings
  • Answer questions and provide guidance when needed
  • Review reports and case files

• Act as point of contact for referrals to the PRIME program.
• Support with the onboarding and training of new staff.  
• Attend community events to conduct outreach, make connections, and expand workshop partnerships.
• Assist in completing quarterly reporting and invoicing.
• Ensure accurate documentation and case filing of each service carried out under the PRIME contract.
• Attend and engage in all team meetings, staff meetings, trainings and other relevant meetings and participate fully as a member of the IRC team.

• Other duties as assigned.

Key Working Relationships

Position Reports to: Resettlement and Integration Manager

Other Internal and/or external contacts:

Internal: Housing Specialists, Employment, Operations, Finance, Economic Empowerment, Health and Wellness, Intensive Case Management amongst others

External: Public Health, HopeLink, HealthPoint, and DSHS

Job Requirements:

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
• Two to three years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments.
• A proven record of increasingly responsible roles in a mission and outcome driven environment.
• Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
• Strong communications skills, both oral and written, are required for this role.
• Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Commitment to DEI principles and an inclusive work environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment: 

• Standard, professional office environment; hybrid remote, office, and field work
• May require occasional weekend and /or evening work

Compensation: ($29/hr-$32/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.