SUMMARY OF POSITION FUNCTION: |
Provides senior-level support and day-to-day leadership within the Outreach and Admissions Program. The Senior/Lead Admissions Counselor performs the core functions of an Admissions Counselor while assisting the OA Manager with staff guidance, workload coordination, quality review, performance monitoring, training, and achievement of contractual outreach and admissions goals. Serves as a lead resource to Admissions Counselors and assists in ensuring compliance with PRH requirements, established procedures, and departmental performance standards. |
MAJOR DUTIES AND RESPONSIBILITIES: |
- Assist the OA Manager with the day-to-day coordination and oversight of Admissions Counselors, including work assignments, recruitment activities, staff coverage, follow-up expectations, and progress toward departmental goals.
- Provide leadership, coaching, training, and ongoing support to Admissions Counselors, including assisting with the onboarding and development of new team members.
- Monitor staff productivity and performance, identify areas requiring improvement, and communicate concerns and recommendations to the OA Manager.
- Review admissions files, eligibility documentation, case notes, and related records to ensure accuracy, completeness, timeliness, and compliance with PRH requirements.
- Support achievement of OA contractual goals and individual performance measures and assist the OA Manager with developing and monitoring corrective action plans for measures below established expectations.
- Attend and actively participate in OMS meetings, monitor OAOMS performance, and support center committees, functions, and activities as assigned.
- Assist with the development and maintenance of Area Marketing Plans and coordinate targeted recruitment and outreach efforts with One-Stop Centers, community partners, and other center departments.
- Access, verify, and document applicant eligibility in accordance with PRH guidelines while ensuring compliance with applicable ROCA, COCA, OIG, and other established review standards.
- Ensure applicants receive accurate information regarding the Center and Job Corps program prior to arrival and provide mentoring and follow-up support to assigned student employees to promote retention and successful program participation.
- Serve as a primary resource and point of contact for Admissions Counselors regarding admissions processes, applicant concerns, recruitment activities, and documentation requirements, including when the OA Manager is unavailable as delegated.
- Perform the full range of Admissions Counselor responsibilities and other related duties as necessary to support departmental operations and contractual goals.
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Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. |
SKILLS/COMPETENCIES: |
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· Strong working knowledge of outreach, recruitment, admissions techniques, and Job Corps methodologies.
· Demonstrated leadership skills with the ability to coach, train, guide, and support staff.
· Strong knowledge of PRH requirements, admissions processes, eligibility documentation, and applicable compliance standards.
· Excellent interpersonal, communication, conflict-resolution, and problem-solving skills.
· Strong organizational and time-management skills with the ability to establish priorities, coordinate workloads, and meet established deadlines.
· Meticulous documentation and recordkeeping skills with strong attention to detail and accuracy.
· Strong analytical skills with the ability to interpret recruitment, admissions, and performance data and identify areas for improvement.
· Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and other applicable computer systems.
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EDUCATION REQUIREMENTS: |
- Bachelor’s degree in Human Services, Counseling, Business, Marketing, Communications, or a related field is preferred.
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EXPERIENCE: |
- Minimum of three (3) years of experience in admissions, outreach, recruitment, sales, marketing, counseling-related services, or a closely related field.
- Minimum of one (1) year of demonstrated lead, supervisory, training, or team-coordination experience preferred.
- Previous Job Corps Outreach and Admissions experience strongly preferred.
- Demonstrated experience monitoring performance goals, reviewing documentation for compliance, coaching staff, and supporting departmental operations.
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OTHER: |
- Must possess a valid driver’s license with an acceptable driving record.
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ADA REQUIREMENTS: |
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In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose an undue hardship on the company.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
PHYSICAL ACTIVITIES:
- Reading, writing and communicating fluently in English
- Hearing and speaking to express ideas and/or exchange information in person or over the telephone
- Seeing to read labels, posters, documents, PC screens, etc.
- Sitting, standing, moving about or walking for occasional or frequent periods of time
- Dexterity of hands and fingers to operate a computer keyboard and other office equipment
- Kneeling, bending at the waist, stooping and reaching overhead
- Retrieving and storing files and supplies; occasionally carrying and/or lifting light objects
WORKING CONDITIONS:
- Campus and general office setting
- Indoor and outdoor environment
- May be required to work a flex schedule to include evenings and/or weekends
- Exposure to possible confrontations with students
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