RSA Manager

JOB TITLE: Rape and Sexual Assault Manager
REPORTS TO: Outreach Advocacy Supervisor
HOURS: Full-time, 40 hours per week
PAY: $24 per hour
BENEFITS: 401k 3% match after six months of employment, PTO, Premium Pay, Insurance (Medical/HSA,
EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)
JOB SUMMARY:
The RSA Manager provides program leadership, oversight, and quality assurance for DOVE Center’s Rape
Crisis services for survivors of sexual assault. This role ensures the delivery of mission-focused,
survivor-centered, and trauma-informed services that support safety, stability, and long-term outcomes
for survivors. The RSA Manager oversees daily program operations, including hospital response (HART),
follow-up services; ensures compliance with grant and funding requirements; supervises staff and
volunteers; and collaborates with internal teams and community partners to strengthen coordinated
community response and service effectiveness.

RESPONSIBILITIES:
● Oversees day-to-day operations of the RSA program to ensure consistent and effective service
delivery for survivors of sexual assault
● Maintains and monitors program documentation and tracking systems
● Coordinates and ensures timely follow-up with all survivors contacting the Rape Crisis Helpline or
presenting for services
● Ensure compliance with licensing requirements and applicable grant/funding sources
● Implements and operationalizes program policies, procedures, and workflows
● Supervises direct reports, including hiring support, training, and performance feedback
● Monitors staff capacity and communicates program needs to leadership
● Provides case management support, maintaining a limited caseload to support team capacity and
remain current with case management practices and policies
● Provides court advocacy when needed
● Collaborates with internal teams and community partners to support coordinated services
● Builds and maintains relationships with hospitals, law enforcement and community partners
● Monitors staff capacity and communicates program needs to leadership
● Coordinates the 24 hour HART team.
● Recruits, trains, and coordinates rape crisis volunteers
● Participates in HART on-call rotation as required
● Additional duties may be assigned as necessary to support evolving program needs, staffing
changes, team coverage, and continuity of services. In these circumstances, a supervisor will
approve these duties to ensure they do not change the core purpose of this position.

CORE COMPETENCIES:
● Demonstrates cultural competency and ability to effectively work with those from diverse
backgrounds and lived experiences
● Ability to remain flexible and adapt effectively in fast-paced, trauma-informed environment
● Ability to maintain professionalism and appropriate boundaries in high-stress or challenging
situations
● Cultivate professional relationships with program participants and colleagues to create an
atmosphere of empathy, safety, support and collaboration within the workplace
● Ability to navigate legal systems and process and communicate complex legal information clearly
and effectively to survivors
● Ability to provide supportive supervision, coaching, and constructive feedback in a
trauma-informed and strengths-based manner
● Sound judgement and ability to make timely, ethical decisions while balancing client needs, staff
capacity and program priorities
● Demonstrated integrity and commitment to DOVE’s mission
● Ability to work independently and collaboratively as part of a team

QUALIFICATIONS:
● Bachelor’s degree in Social Work or other Behavioral Science field
● At least 3 years of experience working in human services field
● At least 1 year of experience working in a team management role
● Strong organizational and project management skills, with the ability to manage multiple
priorities and program demands simultaneously
● Ability to work evening and weekends as program needs require
● Strong organizational, time management, and self-direction skills, with the ability to complete
tasks with minimal supervision
● Computer proficiency with word processing, spreadsheets, databases, and email platforms,
including Google Workspace and Microsoft Office applications
● Knowledge of community resources and referral processes, or ability to quickly acquire this
knowledge
● Valid driver’s license, current auto insurance, reliable transportation
● Ability to pass required background checks (BCI) per UT DHHS contract
● Excellent written and verbal communication skills
● Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

DOVE Center provides equal employment opportunities to all employees and applicants for employment,
without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status,
sexual orientation, or the presence of handicaps or disabilities, or any other basis protected by state or
federal law