ROOTS Case Manager

The Salvation Army Emergency Lodge provides a wide variety of services to those in need. Since 1979, the 120-bed Emergency Lodge, located at 1730 N 7th St. in Milwaukee, has provided emergency shelter to homeless individuals and families with children. If you want to help make a difference by serving your community and helping those in need, apply now!

This position has limited term employment through March 2027.

The ROOTS Case Manager facilitates access to services and all activities related to client permanency.

About the role:

• Develops, and assists with residents in implementing organized approaches to plans for stabilized permanent housing.
• Identify psychosocial, economic and physical needs of clients; assess and reassess client support systems, available community resources and other factors to plan, develop, and implement an appropriate services plan.
• Develop and implement an appropriate case plan.
• Prepare complete and accurate case notes; maintain other required documentation and information in a standardized case file for each client.
• Submit case notes/client files for regular review to the Social Services Director.
• Identify, develop and implement appropriate supportive services to meet client needs.
• Be knowledgeable of all HUD Supportive Housing Standards and ensure program operations and services meet these standards.
• Be knowledgeable of HUD contractual requirements as it pertains to billing, program development and implementation of services.
• Present appropriate documentation of case management and program services to Salvation Army Evaluation and HUD monitoring review teams.
• Collaborates with other service and housing providers.
• Assumes responsibility for the required record keeping for the housing program.
• Maintains all documentation requirements for this program:
  • Processes bills for payment and maintains resident registry information.
  • Coordinates HMIS participation and data entry requirements.
  • Reviews resident records to ensure appropriate case management services.
  • Collects and reports required HUD data and documentation.
• Maintains knowledge of services available in the community and makes appropriate referrals.
• Networks with the Milwaukee Shelter and Housing Systems to assist residents.
• Obtain residential units from leasing agent and prepare for occupancy.
• Conduct regular reviews of residential units to ensure habitability standards are being met. Calculates, collects, and processes rent payments of residents.
• Provides support for seasonal Social Services programs in Milwaukee County.
• Other duties as appropriate and assigned.

Education: Bachelor’s degree in social work or related field.   

Experience: Experience with AODA and/or mental health issues and clients.      

Certifications: Valid Wisconsin Driver’s License with clearance to drive from TSA insurance.       

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® - and it’s our employees that help us get there.  At every level, you can have a real impact on your community through the work done inside our walls every day.  

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families.  Because of this, we offer :

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability 
• Discounts available for pet insurance, auto insurance, and home insurance  

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week. 

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.