Resource Navigator

Description

Mission:

To guide those aging out of foster care and other vulnerable youth for successful transition to independence through housing, education, employment, and system if care coordination.

Position Objective:

This position is responsible for providing the first introduction to the services that FLITE Center offers to ensure that a youth’s need for services have been assessed. Once a youth’s needs are assessed, this position acts as a liaison between various internal departments, community providers and the youth for a seamless transition. Responsible for connecting, completing, and tracking referrals and that those clients are followed up with. This ensures that no youth is left to navigate the system alone and that youth immediate emergency needs are identified.

Responsibilities:

Essential Duties and Responsibilities

Intake, Eligibility & Participant Data Management

• Manage participant intake, eligibility screening, and collection of required youth information.
• Create and maintain participant files and enter information across multiple agency databases and systems to support various internal departments.
• Ensure all data entry, participant records, and program documentation are accurate, complete, timely, and maintained in accordance with agency standards, grant requirements, and audit compliance expectations.

Resource Navigation & Youth Support

• Assist youth in transitioning toward self-sufficiency by connecting them with FLITE Center programs and services, including education, employment, housing, health and wellness, emergency assistance, and other available community resources.
• Identify appropriate training opportunities, activities, and supportive services that align with individual youth needs and program objectives to promote positive outcomes and successful transitions into adulthood.
• Provide ongoing encouragement and support through regular communication with youth regarding upcoming events, activities, available services, and additional resources.
• Facilitate referrals and coordinate connections to internal departments and external community service providers to promote continuity of care and access to needed services.

Community Partnerships & Resource Coordination

• Maintain current knowledge of community partner agencies, service providers, available resources, eligibility requirements, intake procedures, and referral processes.
• Establish and maintain positive working relationships with community partners to support effective referrals and access to services.
• Collaborate with internal departments to ensure youth are connected to appropriate programs and resources based on their identified needs.

Emergency Needs & Donation Coordination

• Serve as backup support to the Resource Navigator – Emergency Needs staff member, including assisting with food pantry deliveries and distribution as needed.
• Collaborate with the Executive Team to ensure donations distributed to youth and families are properly documented, tracked, and recorded.

Agency Events & Administrative Support

• Assist with the preparation, setup, and breakdown of agency events and activities as needed.
• Provide general program and administrative support to ensure efficient operations and a positive experience for youth, community partners, and donors.

General Expectations

• Demonstrate the ability to work effectively in a fast-paced environment while maintaining accuracy, organization, and attention to detail.
• Demonstrate strong interpersonal and communication skills, professionalism, and the ability to work collaboratively as part of a team to maintain quality service delivery and positive donor and community relationships.
• Exercise sound judgment, problem-solving skills, and the ability to prioritize daily responsibilities based on urgency and organizational needs.
• Perform other duties and responsibilities as assigned by the supervisor or a member of the leadership team.

Core Value Competencies:

• Passion: We believe every time is the right time to make a difference. We rise each day with excellence as our goal.
• Responsibility: We have integrity and commitment in everything we do.
• Respect: We treat everyone with dignity. We value all people and perspectives.
• Teamwork: We seek out creative ways of accomplishing our mission through open communication and collaboration with each other and our partners.
• Results: We achieve positive outcomes through perseverance and consistency.

Requirements

Qualifications:

• Must be able to pass a level 2 background check
• Bachelor’s degree in social work or a Human Services field
• Minimum 2 years’ experience in the human services field 
• Experience working with teens and young adults is a must
• Willingness to be innovative and creative
• Knowledge of Broward County’s Social and Human Service System.
• Ability to communicate effectively and develop positive bonds with youth
• Flexible schedule required (Nights and weekend hours may be required)
• Must have the communication and emotional skills to interact constantly, and to prompt, motivate and encourage a diverse group of people, which lacks poor work history/experience.  

Licenses and Other Requirements:

• High level of Computer skills required i.e. Excel, Word, PowerPoint, Outlook etc.
• High level of organizational skills
• Ability to work independently and as a team
• Maintain valid driver’s license, acceptable driving record & vehicle insurance coverage
• Ability to occasionally drive U-Haul style moving vehicles to coordinate emergency needs pick-up and deliveries.
• Access to suitable and reliable vehicle during work hours
• Excellent interpersonal skills
• Recognizing, respecting and responding to the unique, culturally defined needs of others served
• Carry out the mission, vision, and values of FLITE Center at all times.

Physical Demands:

• Ability to maintain a high level of physicality for prolonged periods and working primarily standing
• Ability to lift up to 50 pounds - occasionally
• Reaching with hands and arms - regularly
• Stooping, kneeling, crouching - occasionally
• Walking – regularly

Language Skills:

• Ability to effectively communicate in English; both verbally and in writing. Additional languages preferred.