Description

Description

Full Time - 40 Hours weekly

SUMMARY OF POSITION:

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community. In this role you will support a 144-unit multifamily community, requiring strong resident engagement, sound judgment, and the ability to navigate complex resident needs with professionalism and compassion.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

ESSENTIAL JOB FUNCTIONS:

· Provide individualized assistance to residents through scheduled office hours, proactive outreach, needs assessments, referrals, and follow-up, including warm handoffs to appropriate service providers and specialists.

· Organize and promote resident activities, events, and communications, including monthly calendars and newsletters, to encourage engagement, social interaction, and a supportive community.

· Maintain accurate and confidential resident files, service logs, and incident reports; track resident needs, referrals, follow-up, and outcomes to support quarterly reporting and program evaluation.

· Prepare and submit required reporting and supporting files for external resident service provider monthly reporting and track program outcomes and resident service data for internal reporting platform.

· Act as a liaison between internal and external stakeholders to execute resident needs assessments, capture resident feedback, and facilitate referrals to services under NYCHA Social Services Plan.

· Advocate for residents by addressing barriers to service delivery and coordinating referrals to New York City, State and Federal public benefits and supportive services as well as those provided by local non profits.

· Assist residents with NYCHA Section 8 annual and interim recertification navigation, including access to NYCHA Self-Service Portal, scanning and uploading documents, and referrals to NYCHA or property management for program-specific questions and determinations.

· Build trusting relationships with residents from diverse backgrounds, including individuals who may be hesitant or reluctant to outreach efforts.

· Maintain professional boundaries, demonstrate emotional resilience, and utilize conflict resolution and de-escalation techniques when navigating challenging resident interactions, escalating sensitive or complex matters as appropriate.

Partner with external stakeholders to connect residents to services and programming, including Rainbow Housing Assistance Corporation (resident services resources and specialists), NorthStar Engagement (supplemental resident engagement and assessment), Hudson Guild's Fulton Center (senior services and arts programming), Fulton Tenant Association board, and NYCHA, while coordinating closely with the rest of the Related Affordable Management team.

POSITION REQUIREMENTS / QUALIFICATIONS:

· Bachelor’s degree in social work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.

· Ability to work a Tuesday–Saturday schedule, initially anticipated to be 9:00 a.m.–5:00 p.m., subject to operational and resident service needs.

· At least 2 years of experience in social service programs; experience in low-income communities strongly preferred.

· Bilingual proficiency in Spanish, Mandarin, or Cantonese strongly preferred.

· Excellent interpersonal communication, organizational, and problem-solving skills.

· Proficiency in Microsoft Office and web-based reporting systems and ability to assist residents with online applications, digital resources, and technology-based services.

· Strong conflict resolution and de-escalation skills, with the emotional resilience to remain composed, compassionate, and assertive during challenging interactions.

· Ability to work independently, manage competing priorities, recognize when escalation is necessary, and collaborate effectively with internal teams and external partners.

· A strong passion for, delivery of quality services, and the preservation of affordable housing.

· Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

For more information, please visit our website: www.rainbowhousing.org

Benefits:

401(k)
Medical
Dental
Vison
Life
Additional Benefits

Requirements