Resident Service Coordinator

Description

Resident Service Coordinator  

Department: Resident Experience Resident   

Reports to: Experience Director  

The Resident Service Coordinator will report to and be under the supervision of the Resident  Experience Director and will provide referrals for social services as may be needed by the  residents of the community. The Resident Service Coordinator will assist in ensuring that the  community complies with all social service standards as set forth under the DC EPD waiver  program.  

Duties and Responsibilities:  

• Assist residents in identifying and securing appropriate services and assistance from  supports to supplemental services funded by the state and federal government.  
• Initiate and implement the individual service plan of residents and coordinate appropriate  services.  
• Monitor the needs of individual residents and their service plans in compliance with EPD  FC guidelines in order to assure the maximum benefit to the resident and the cost effectiveness of the service plan.  
• Participate in regular team meetings to share information about client status and to  facilitate proper delivery of services to the resident.  
• Maintain and track resident status as it pertains to Medicaid, EPD Waiver and OSSP.  Communicate upcoming expiration dates with Business Office Manager (or designated  Billing representative) including but not limited to Department of Aging representatives  or Social Workers.  
• Maintain and track documentation to keep resident services valid including but not  limited Social Security Award letters, proof of identification and insurance, Social  Workers and Case Managers assigned to each resident.  
• Facilitate the transportation services of resident's clinical appointments, referrals and  other service needs. 
• Act as a liaison between residents, their families and the management and staff of the  community.  
• Maintain timely telephone contact with the community at large and in particular with  health and social related agencies and institutions. Keep a record of all documentation in  file and any software programs outlined by The Residences at Kenilworth Park.  
• Complete all documentation as may be required by the accrediting body, EPD program  and any other regulatory agencies for current and potential residents.  
• Identify problems and concerns of residents and to provide feasible and appropriate  recommendations to address such concerns.  
• Maintain knowledge of all programs and regulations which affect admissions and  discharge procedures.  
• Interview and initiate prospective residents and their families to obtain social histories as  well as potential eligibility indicated.  
• Refer residents and/or their families to appropriate social service agencies when The  Residences at Kenilworth Park does not or cannot provide services to meet the needs of  the resident. Communicate same to EPD Case Manager.  
• Coordinate discharge planning, development and implementation of social care plans and  resident assessments.  
• Arrange alternate placements for residents who must leave the assisted living setting with  the EPD Case Manager as needed.  
• Provide assistance to the Admissions team in supporting the community education and  public relations efforts of the community.  
• Assist any or all of the departments of the community in the development and  maintenance of appropriate social policies and procedures.  
• Maintain the confidentiality of all resident information.  
• Accept other duties and special projects as may be assigned. 

Requirements

 Minimum Qualifications:  

• A LSW, LICSW, LPN, RN or degree in social work or related field from an accredited  college, and a minimum of two years' experience in working with elders may be  considered in lieu of an advanced degree. 
• Previous experience working with elders in a community setting.  
• Resident Service Coordinator must have strong clinical skills and demonstrate an ability  to provide a safe and quality environment as well as a capacity for furnishing emotional  and psychological support for the residents.  
• Must demonstrate an ability to express ideas clearly and concisely both in verbal and  written form. 
• Must be able to demonstrate an ability to establish and maintain harmonious working  relationships with residents, staff and community agencies and groups. 
• Must possess and demonstrate an ability to work independently and to solve problems  creatively.  
• Maintain a current working knowledge of all regulations pertaining to the residents in the  EPD Waiver Program and provide timely completion, updating and maintenance of a  comprehensive case record for each resident.  
• Submit to and pass a Criminal Background check for unlicensed employees.  
• Provide a Health Statement from a licensed healthcare provider confirming that the  employee is free from communicable disease including TB in compliance with state  regulation at hire and annually thereafter.  

Benefits:

Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA,  Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto  Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick,  and Personal time and Paid Holiday Benefit.  Employee referral bonus, and resident referral bonus.