Resident Care Manager

Resident Care Manager

Classification: Exempt
Schedule: Full Time
Reports to: Health Services Director

Touchmark on West Prospect is Appleton’s leading full service senior living community, dedicated to enriching the lives of residents through exceptional care, hospitality, and meaningful relationships.

We are seeking an experienced and compassionate Resident Care Manager to help ensure exceptional, person centered care for residents in our Assisted Living and Memory Care neighborhoods. This position combines resident care coordination, family communication, quality assurance, and leadership of our caregiving team.

The Resident Care Manager is a visible presence in our neighborhoods, developing relationships with residents and families while providing caregivers with the leadership, direction, and support they need to deliver excellent care.

Why You’ll Love This Role

• Build meaningful relationships with residents and their families
• Make a direct impact on the quality and consistency of resident care
• Lead, coach, and develop a dedicated caregiving team
• Coordinate care as residents’ needs change
• Work collaboratively with nursing and other Health Services leaders
• Help create a culture centered on compassion, accountability, and exceptional service

What You’ll Do

• Coordinate and oversee residents’ activities of daily living and individualized care needs
• Develop, review, and update resident service plans and facilitate care conferences
• Monitor residents to ensure care needs are being met and changes are appropriately addressed
• Serve as a primary point of contact for residents and families regarding care, concerns, and changing needs
• Coordinate with nursing, physicians, home health, hospice, and other providers to support continuity of care
• Assist with resident move ins and transitions as care needs change
• Ensure caregivers understand and consistently follow resident service plans
• Provide day to day leadership, supervision, coaching, and support to the caregiving team
• Train and develop caregivers while establishing clear expectations for quality, service, and accountability
• Partner in recruiting, onboarding, scheduling, evaluating, and retaining caregiving team members
• Maintain a visible presence in the neighborhoods, observing both resident needs and the delivery of care
• Conduct quality assurance activities and help ensure compliance with Touchmark standards and applicable regulations

What We’re Looking For

• Bachelor’s degree in health administration, social work, psychology, gerontology, or a related field
• At least one year of successful staff management or supervisory experience
• Experience working with older adults and individuals with advancing care needs
• Previous experience in assisted living, memory care, senior living, health care, social services, or a related environment strongly preferred
• Strong leadership and coaching skills
• Excellent communication and relationship building skills with residents, families, and team members
• Strong organizational skills and ability to coordinate multiple resident and staffing needs
• Understanding of resident care planning and quality assurance
• Ability to work collaboratively with nursing and other health care professionals
• Proficiency with computers, including Microsoft Office
• CPR/AED and First Aid certification as required

At Touchmark, the Resident Care Manager connects residents, families, and caregivers. You will help ensure each resident’s needs are understood and addressed while giving our caregiving team the leadership and support necessary to provide exceptional care every day.