Remote Clinical Counseling Supervisor

Job Title: Remote Clinical Counselor Supervisor 

**This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.** 

• Super Region West: 7:00AM-5:30PM PT 

•  Summary  

The Remote Clinical Counselor (RCC) Supervisor works as a full-time employee of Zeiders Enterprises and provides management support and oversight to the Remote Clinical Counselors and Remote Centralized Schedulers as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is remote but must be located in commuting distance of a military installation for the purposes of CAC issuance.  
 Essential Duties and Responsibilities 

 

• Provide timely and effective program coordination and oversight of the quality of Remote Clinical Counseling functional tasks assigned to Remote Clinical Counselors and Remote Centralized Scheduling functional tasks.  

• Government Interface: Coordinate regularly with NAFI representatives regarding staff schedules, performance and quality of services provided by Remote Clinical Counselors. Establishes and maintains effective working relationship with government points of contact within area of responsibility. 

• Communicates concerns/questions regarding contract performance to the Remote Clinical Operations Manager. Seeks consultation with Remote Clinical Operations Manager regarding policy exceptions and personnel issues.  Provides input to the required monthly and quarterly reports. 

• Quality Assurance: Participate in NAFI quality assurance activities. Perform quarterly quality assurance/risk management review of subordinate Remote Clinical Counselor records using Navy approved forms and procedures and as required by Navy clinical privileging requirements and certification standards. Summarize QA findings for each subordinate Remote Clinical Counselor and forward to the identified Regional Counseling and Advocacy Program POC for government oversight purposes. Ensure remote clinical counseling services are safe, of good quality and meet FFSP certification standards. 

• Contract Staffing: Follows corporate recruiting and contract specific processes to advertise, recruit and hire contract staff. Ensures new employee participate in initial Zeiders’ staff orientation and oversees job-related orientation and training compliance. Collects all required employee paperwork. 

• Staff Support: Serves as the primary corporate management resource for staff in area of responsibility. Ensures that staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and performance management feedback either telephonically or via web conferencing. Ensures that staff comply with corporate policies regarding timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Initiates staff appreciation as appropriate. 

• May be authorized to provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions when there is an increased number of counseling cases within a region. 

• Contract Monitoring: Ensures that contract requirements are met, and compliance maintained. Reviews input for monthly/quarterly reports. Advises contract senior management of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works cooperatively with the contract senior management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with contract senior management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.  

• Ensure Remote Clinical Counselors and Centralized Schedulers comply with their signed Telework SOU with respect to information security and protection of personally identifiable information, as well as current CNIC Telehealth Guidance. 

• Staff Recruitment: Initiates staff recruiting process in accordance with Zeiders’ corporate and contract specific hiring procedures. This includes initiating the recruiting process, receiving and reviewing qualified resumes from the recruiter, interviewing qualified candidates, notifying recruiter on candidate selection, and submitting all required approval paperwork. 

• Contract operations: Understands CNIC Non-Medical Counseling Program PWS requirements, Clinical Counseling Desk Guide, FFSMIS User Guide, and Zeiders’ compliance policies and practices. Understands the relationship between the government customer and Zeiders’ staff. Program and Personnel Management: Direct Supervisor for Remote Clinical Counselors and Remote Centralized Schedulers (providing 24/7 appointment scheduling for round-the clock availability for scheduling remote clinical counseling) within the area of responsibility.  Provide oversight, performance monitoring, leadership development support, and consultation. Ensure Remote Clinical Counselors are accounting for all services delivered in the scheduling module in FFSMIS. Ensure Remote Clinical Counselors document and maintain current records in the FFSMIS Clinical Counseling System for all clinical counseling contacts, assessments, and case management services provided IAW Navy requirements. Ensure Remote Centralized Schedulers are adhering to program requirements regarding documentation and PII. Monitor Remote Centralized Schedulers’ schedule adherence and call metrics. Hiring manager for Remote Clinical Counselors and Remote Centralized Schedulers for area of responsibility. Provides onboarding and training to Remote Clinical Counselors, including clinical documentation and policies and procedures. Provides onboarding and training to Centralized Schedulers, including orientation to the Clinical Counseling program, functions of FFSP Clinical Counselors, and the FFSMIS scheduling module.  

• Tracks data and creates reports in response to government needs. 

• Provide Remote Clinical Counselor services if required by Remote Clinical Counselor vacancies. 

 Required Qualifications  

• Minimum educational qualifications include one of the following; a master’s degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master’s degree in social work accredited by the Council on Social Work Education, a master’s degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association. 

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)  

• Each Remote Clinical Counselor Supervisor must maintain current clinical credentials and privileges throughout their FFSP assignment. 

• A minimum of two years- of full-time, post licensed clinical experience. 

• Experience providing counseling for groups, couples, and/or families. 

• Experience conducting expanded assessments using relevant industry-approved tools. 

• Two years’ personnel management/staff supervision of licensed mental health providers. 

• Remote Clinical Counselor Supervisors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire 

• Proficiency in oral and written communication skills 

• Ability to effectively communicate directly with command leadership (Commanding Officer, Executive Officer, Command Master Chief) 

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds 

• Knowledge of Microsoft Office Suite software and skilled in the use of office software 

• Experience working in a virtual environment and competency in telehealth clinical service delivery. 

• Knowledge of standard documentation requirements for clinical services 

• Must be physically located within a reasonable commuting distance of a military installation. 

• Must be able to work core business hours of the assigned area of responsibility. 

• Must be able to flex hours in times of surge or crisis. 

• Must be able to obtain a US passport for travel. 

 
Preferred Qualifications 

• Live local to the area of responsibility. 

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues 

• Knowledge of available military and community referral resources 

• Ability to work and thrive in a high stress environment. 

Other Requirements:   

All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. Candidates must successfully complete a Background Investigation to include but is not limited to: Criminal History Check, Credit Check, Employment Verification, and DMV Records. 

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies: 

 Ability to work both independently and as part of a team. 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. 

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

 

Physical Requirements:  Uses contractor-provided computer, telephones, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. 

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must have a dedicated professional workspace that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.      

Zeiders Enterprises, Inc. is an Equal Opportunity Employer 

Compensation is based on geographic location and experience. Wages are available upon request.