Relocation Specialist

Relocation Specialist is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam.

After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required.

$60,366 – $69,448

The Relocation Specialist is responsible for planning, coordinating, and implementing resident relocation activities associated with the Choice Neighborhoods Implementation (CNI) grant and other redevelopment initiatives. This position ensures that relocation processes align with HUD regulations and guidelines, aiming to minimize disruption to residents while meeting project timelines. The Relocation Specialist works under the general supervision of the Director of Resident Support Services and collaborates with project teams, community partners, and residents. The duties include scheduling relocations, providing guidance to affected residents, and addressing concerns or challenges that arise during the relocation process. Does related work as required. 

TYPICAL WORK ACTIVITIES 

• Develops and implements relocation plans for residents impacted by redevelopment projects, ensuring compliance with HUD’s Uniform Relocation Act and other applicable policies. 
• Conducts initial assessments to determine residents' relocation needs, preferences, and eligibility for relocation assistance and services. 
• Provides individual counseling sessions to discuss relocation options, explain available support, and address resident questions and concerns. 
• Collaborates with project and property management teams to identify and secure temporary or permanent housing solutions for residents during the relocation period. 
• Coordinates all logistical aspects of the relocation process, including scheduling moving dates, arranging transportation, and coordinating with moving vendors. 
• Maintains detailed records of relocation activities, including case notes, resident interactions, assistance provided, and other necessary documentation. 
• Communicates regularly with residents to provide updates on project timelines, relocation details, and available services, ensuring residents are informed throughout the process. 
• Prepares and submits periodic reports on relocation progress, status, and challenges to HUD and other regulatory agencies as required. 
• Conducts on-site inspections of alternative housing options to verify compliance with safety and quality standards before residents are relocated. 
• Assists in organizing relocation-related events or meetings, such as informational workshops, resident orientations, and open houses for temporary housing units. 
• Collaborates with Resident Support Services, social workers, and external agencies to connect residents with supportive services, including counseling, job training, and financial assistance. 
• Addresses and resolves resident concerns or complaints related to the relocation process, escalating issues as needed to ensure timely resolution. 
• Provides training and guidance to temporary relocation staff or clerical support involved in the relocation process. 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS 

• Thorough knowledge of HUD’s Uniform Relocation Act regulations, as well as other applicable federal, state, and local housing regulations. 
• Working knowledge of housing relocation practices, tenant rights, and available social services and support programs. 
• Excellent interpersonal skills, with the ability to communicate effectively and empathetically with residents experiencing disruption due to relocation. 
• Strong organizational skills and the ability to coordinate and oversee multiple relocation activities simultaneously. 
• Ability to maintain accurate records, prepare detailed reports, and present information to various audiences. 
• Proficient in Microsoft Office and familiar with housing management software systems. 
• Ability to establish and maintain cooperative relationships with housing authority staff, residents, and community partners. 
• Problem-solving skills, with the ability to address relocation-related challenges and facilitate solutions in a timely and professional manner. 

MINIMUM QUALIFICATIONS 

Open Competitive: 

A. Graduation from a regionally accredited college or university with a baccalaureate degree in Social Work, Public Administration, or a related field; or 

B. Four (4) years of paraprofessional or professional-level work experience in housing relocation, tenant support services, or social work; or 

C. An equivalent combination of training and experience as defined by the limits of (A) and (B).