Relief Victim Advocate

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

Schedule and Pay:

The regular hourly pay range for this position is $24.06 to $36.09 Because this is primarily an on-call relief position, scheduled hours when you are available but are not called in to work will be paid at the on-call rate of $2.65 per hour. If you are called in and report to work, you will be paid your regular hourly rate for all hours worked.

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Relief Advocate provides immediate phone, online, and in-person response and support to survivors of sexual assault and abuse during weekend, and other hours as approved. This includes coverage of the 24/7 helpline, in-person medical advocacy at local hospitals in Spokane County, and referrals to ongoing services.  

This position involves extensive, independent contact with sexual assault victim-survivors, their families, and those who support them. This position fills weekend and after hours on-call shifts covering our 24-hour sexual assault helpline to provide remote support and advocacy over the phone that can be done from home and in-person accompaniment at hospitals when requested. This is a non-exempt, part-time position with a flat hourly stipend for time spent on-call and a second hourly wage when you are called to engage with survivors as well as when attending scheduled meetings and training. 

• Respond to confidential helpline calls and supports volunteer advocates during their scheduled shift. 

• Provide in-person medical advocacy and in-person accompaniment during forensic sexual assault exams when requested. 
• Offer information, referrals, crisis intervention, safety planning and coordinates follow-up for survivors. 
• Maintains consistent availability to answer calls and respond to an emergency department during their scheduled on-call shift 
• Uphold all agency and Departmental Policies and procedures, including Confidentiality Policies and Mandatory Reporting Policy. 

• Demonstrate skills and the ability to work independently with short-term clients and law enforcement, medical providers and other community partners. 
• Uses a trauma-informed lens to navigate challenges, conflict and obstacles/barriers; demonstrates resilience, awareness and self-regulation.  

HOW YOU WILL BE A GREAT FIT:

• Functional proficiency in working with Microsoft Office, email and navigating applications on cell phone or computer. 

• HS diploma or equivalent required, bachelor's degree in human services preferred / relevant experience will be considered in place of degree   

• Fluency in English, both spoken and written  

• Professional oral and written communication skills 

• Abstain from using or being under the influence of alcohol or drugs during your shift work and/or when formally representing the agency. 

• Moves equipment/materials weighing up to 10 pounds  

• Able to sit and stand for long periods in a hospital setting where limited seating or accommodation is available 

• Able to maintain cell service to take phone calls for the duration of scheduled shifts. 

• Lives in Spokane and within a 1-hour commute to area emergency departments 

•  Able to travel between home and hospitals independently and reliably when requested (mileage and other direct transportation expenses are reimbursed for this position). 

• Able to work with vulnerable adults and children by passing Office of Crime Victim Advocacy and Victims of Crime Act required background checks 

•  Valid driver’s license and proof of current, personal automobile insurance valid for Washington state. 

•  Complete 30+ hours of sexual assault training (provided by LCSNW or other approved Advocacy Core training). 

•  Maintain 24 hours of OCVA approved ongoing training annually 

•  Attend advocacy meetings, case staffing and training as scheduled 

•  Complete all client and service paperwork and reporting, including releases, consent forms, and database entries, in a timely, thorough, and accurate manner in accordance with Advocacy Department Policies. 

•  Submit all timesheets and requests for reimbursements to the Advocacy Department Supervisor in accordance with the predetermined deadlines/due dates. 

Thank you!  We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.