Regional Manager, Jail Diversion Clinical Services

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

The Jail Diversion Program Regional Manager provides comprehensive clinical and administrative oversight of the BILH BS Jail Diversion Program (JDP) and leads community-based behavioral health initiatives designed to divert individuals with mental health and/or substance use needs from the criminal justice system and, whenever clinically appropriate, from emergency department settings into timely and appropriate treatment and community-based services. The Regional Manager provides clinical supervision to all JDP clinical staff and interns, as applicable, and delivers direct clinical services through real-time co-response and follow-up interventions in collaboration with partnering law enforcement agencies. The Regional Manager is responsible for developing and maintaining strong operational partnerships with local law enforcement agencies, courts, hospitals, Community Behavioral Health Centers (CBHCs), healthcare providers, and other community-based resources to promote coordinated care, strengthen diversion efforts, and support positive outcomes for individuals served.

Responsibilities:

• Provide individual and group clinical supervision to BILH BS JDP clinicians and interns. Continuously assess the learning and professional development needs of supervisees; develop and implement individualized learning objectives and supervision plans; and complete performance evaluations as required.

• Maintain availability outside of scheduled supervision meetings and respond promptly and appropriately to clinical emergencies and urgent consultation needs.

• Monitor the quality, productivity, accuracy, and timeliness of clinical documentation; track program and service metrics; and analyze data and trends to identify opportunities for improvement and enhance community intervention outcomes.

• Lead the development, maintenance, and renewal of Jail Diversion Program contracts with police departments on an annual or as-needed basis. Ensure compliance with all contractual requirements and, when applicable, grant requirements and deliverables.

• Provide direct clinical services to individuals and families in accordance with the general responsibilities of a JDP Clinician. Complete all required clinical documentation within established timeframes and in compliance with organizational policies, regulatory standards, and agency expectations. Ensure documentation consistently meets quality standards established by regulatory bodies and the organization.

• Meet established monthly productivity expectations related to the provision of direct clinical services.
• Develop and maintain strong collaborative relationships with police departments, local hospitals, internal and external providers, community partners, and other regulatory and stakeholder organizations.
• In collaboration with the Vice President of Emergency Services, conduct ongoing reviews of clinical program design and operations; identify opportunities for improvement; and, as appropriate, develop and implement recommendations to enhance program effectiveness and service delivery.
• Perform other related duties and responsibilities as assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include supporting the Program Director with interviewing and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Master’s degree in human services field, four years post-masters experience required. Minimum two years of supervisory experience required.
• Licensed at the Independent level required, LICSW, LMHC, or Licensed Psychologist in the Commonwealth of MA required.
• Knowledge of commercial behavioral healthcare practices, evidenced based treatments, managed care principles, provider development and quality improvement concepts is essential. Familiarity with state and local agencies serving the community helpful.
• Ability to exercise good judgment clinically, legally and ethically and to consult with supervisor as needed.
• Computer literate in standard desktop applications such as Windows, Word, Google Docs, and Excel. Electric Health or Medical Record experience preferred.

Schedule: Full time, 40 hours M-F

Pay Range:

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled