Refugee Resettlement Case Manager

1. Provides services that address clients’ housing, health care, financial, educational, translation, and other daily living needs.
2. Provides direct assistance to clients and submits required documentation to the Finance Department.
3. Develops and implements service plans to address refugees’ specific needs.
4. Collaborates with community resources and makes appropriate referrals to meet clients’ needs.
5. Develops and plans new programs to address refugee needs.
6. Assists clients with enrolling in employment services and English-language learning programs.
7. Completes and submits required periodic reports.
8. Provides client advocacy services as needed.
9. Provides crisis intervention and emergency services as needed.
10. Completes and maintains required documentation in accordance with agency and program policies and procedures.
11. Assists with preparing housing, locating and moving furniture, and completing related tasks as needed.
12. Works with other case managers to provide coordinated services to clients.
13. Complies with all grant, funding, and audit requirements for the program.
14. Participates in educational and training activities to strengthen professional and job-related skills.
15. Performs other appropriate duties and responsibilities as assigned.
16. Nothing in this job description restricts the agency’s right to assign or reassign duties and responsibilities to this position at any time.

Working Relationships:

Reports to: Refugee Services Supervisor

Supervises: N/A

Classification: Regular, Exempt

Minimum Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or a related field, plus six to twelve months of related experience.

• Excellent written and verbal communication skills.
• Proficiency in a foreign language is preferred.
• Ability to represent the agency professionally in a variety of settings.
• Proficiency in internet use, word processing, spreadsheets, and email; experience with Microsoft Office is preferred.
• Ability to travel frequently within St. Joseph County. Must have a reliable vehicle in good working condition, a valid driver’s license, a clean driving record, with full coverage vehicle insurance for transporting clients and having access to safe, timely, and reliable transportation.

Physical Requirements:

Requires sufficient vision, hearing, and speech to perform essential job duties; the ability to climb stairs; and the ability to lift up to 50 pounds frequently.