REENTRY CASE MANAGEMENT SUPERVISOR

Job Summary:

Under the direct supervision of the Reentry Services Director, this position oversees the Juno House transitional housing program, supervises the GHS Reentry Case Managers, and provides direct case management services when necessary. This position is full-time, non-exempt, and eligible for overtime pay.

Supervisory Responsibilities:

• Reentry Case Managers (3).

Remote Work Potential: None unless approved in writing in advance on a case-by-case basis. *All permanent changes in work schedule must be approved in advance with a written employment agreement.

Illustrative Tasks:

1. Supervisory Duties:

1. Hires, trains, and ensures consistent, documented orientation for all new employees.
2. Develops employee training plans and completes annual employee performance reviews.
3. Approves staff leave requests and ensures that all positions are adequately covered.
4. Facilitates documented individual supervision and team meetings.
5. Ensures timely, thorough, and accurate payroll documentation.
6. Provides consistent supervision and feedback and documents all performance issues and employee concerns in a timely manner.
7. Addresses all training and continuing education needs and monitors tracking to ensure that employees complete the required enrollments, coursework & training for their positions.
8. Ensures that staff follow GHS and ADOC policies, respect client and staff privacy, and adhere to confidentiality regulations including HIPAA, 42 CFR part 2, and mandated reporter requirements.
9. Attends weekly leadership development meetings and represents the Reentry Case Management team as requested.
10. Serves on the GHS Safety Committee and helps ensure that all required drills and emergency training are completed and documented on time.

2. Juno House/HAP/ESG Duties:

1. Screens Juno House applications and assists with resident interviews and terminations as needed.
2.  Ensures that all Juno House resident data is entered into the Alaska Homeless Management Information System (HMIS) accurately and on time according to current State standards.
3.  Submits quarterly program data and other requested information for all housing-related grants and contracts as requested.
4.  Ensures that all monthly unit inspections, urinalysis screenings, and emergency drills are completed and documented on time.
5.  Regularly meets with the Juno House peer monitor and Juno House/CRC residents to solicit feedback and use their input to improve program services.
6.  Collects external backup information from partner agencies.

3. Ensures timely, thorough and person-centered documentation for GHS resident orientation, screening and programming.

1. Provides insight and advice on Juno House client admissions and discharges.
2. Provides training and guidance to assist GHS residents in developing realistic career, housing, educational, and treatment goals.
3. Ensures that incident reports are completed as needed and distributed according to current policies and procedures.
4. Ensures that case management staff assist residents to complete applications for community resources such as: TBRA, Public Assistance, SSI, birth certificates, Medicaid, housing applications, and training and educational endeavors.

4. Ensures case management compliance with all ADOC requirements for CRC residents.

1. Reviews CRC Case Management monthly progress and discharge reports for timeliness, content, and completeness.
2. Reviews CRC resident employer contact logs.
3. Reviews case files of subordinates to assure that individualized case management plans contain clear program goals, including written budget/savings plans.
4. Ensures that all program changes are discussed with the GHS resident, signed by the GHS resident and Case Manager, and comply with Department of Corrections (DOC) standards.
5. Assures that all CRC residents have accurate monthly summaries which are provided to DOC in a timely manner.
6. Assures that the case management team provides a pre-release plan session for residents consistent with DOC requirements.
7. Ensures that case managers monitor CRC resident finances and authorize weekly resident check requests including restitution requirements.
8. Ensures that case managers complete discharge reports per DOC requirements.
9. May be required to testify in court as needed.
10. May investigate CRC resident grievances.
11. May be asked to become a certified State of Alaska Notary to assist clients and staff with relevant documentation.

5. Other duties as assigned

Required Skills and Abilities:

• Supervisory experience and at least 1 year of experience as a Case Manager in a Community Residential Center or similar.
• Bachelor’s degree or three years of management experience preferred.
• Experience working in criminal justice, social work, community development, social services, or other related field.
• Working knowledge of and familiarity with current procedures for Community Residential Center (CRC) and Department of Corrections (DOC), Juno House/HAP, Division of Behavioral Health, outpatient substance abuse and community mental health treatment agencies, probation and parole     guidelines, and other rules and requirements that impact clients’ case management plans.
• Experience implementing and maintaining grant, contract, and accreditation requirements.
• Proficient with Office 365 or similar software with the ability to learn new or updated software including grant and contract reporting portals and the agency’s electronic health record system.
• Excellent verbal and written communication skills.
• Excellent interpersonal and collaboration skills.
• Excellent time management and organizational skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.

Minimum Requirements:

• Must pass the Department of Corrections and Department of Health background checks.
• Must pass a urinalysis drug test upon hire and if requested throughout employment.
• Must have a current, valid State of Alaska driver's license or ID and be insurable by GHS’ auto insurance.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to spend prolonged periods sitting at a desk and working on a computer.
• While performing the duties of this job, the employee is regularly required to type, drive, and handle and move objects.
• The duties of this position involve frequently lifting and moving up to 10 pounds.
• Prolonged periods sitting at a desk and working on a computer.

At-Will Employment Policy Statement:

Your employment with Gastineau Human Services Corporation is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Gastineau Human Services Corporation with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Gastineau Human Services Corporation should be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status of Gastineau Human Services Corporation employees.

The at-will employment status of an employee of Gastineau Human Services Corporation may be modified only in a written employment agreement with that employee which is signed by the Executive Director, or the Chairman of the Board of Directors, of Gastineau Human Services Corporation.