Recruitment & Enrollment Specialist - BecomingONE
Bachelor's
$48,000 - $55,000 USD yearly
Job Details: Job Location: Agape - Central Office - Memphis, TN, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Category: Nonprofit - Social Services, Position Title: Recruitment and Enrollment Specialist - BecomingONE
Direct Supervisor: Becoming ONE Program Supervisor
FLSA Status: Non-Exempt (Hourly)
Supervisory Responsibilities: None. This is a non-supervisory position.
Starting Salary Range: $48,000-$55,000
Job Summary:
As part of Agape’s place-based, Two-Generation (2Gen) poverty-reduction strategy, carried out through Powerlines Community Network (PCN), the Becoming ONE Recruitment and Enrollment Specialist finds, engages, screens, and enrolls eligible participants in the Becoming ONE local evaluation. The evaluation is a randomized study. It tests whether HopeHub enhanced case management improves hope, family stability, and economic stability compared with Becoming ONE’s standard case management. Married couples and single adults age 18 and older in Memphis and greater Shelby County take part.
The Recruitment and Enrollment Specialist makes sure participants understand the evaluation, the consent process, how assignment by chance works, and what the 6-month follow-up involves. The Recruitment and Enrollment Specialist works closely with the local evaluator, Washington Park Research and Evaluation, and with the Data Manager. Together they keep tracking accurate, communication timely, and the experience positive and participant-centered from enrollment through follow-up.
The Recruitment and Enrollment Specialist also takes on a larger role in the Becoming ONE Program. They serve as the team’s go-to resource for recruitment, enrollment, consent, and evaluation procedures, and they help peers carry out those procedures consistently. This position does not supervise staff. It does not hire, discipline, or complete performance evaluations, and it does not assign or approve time. Formal supervision of Becoming ONE staff stays with the Program Supervisor.
Aligned with Agape’s mission, this role helps ensure that every family who comes to Becoming ONE is welcomed with respect, given clear and honest information, and supported on a path toward relational, social, and economic well-being.
Key Responsibilities:
Recruitment & Outreach
Recruitment Planning: Help the Program Supervisor develop and carry out a recruitment plan with monthly targets for married couples and single adults that keeps enrollment on pace with the evaluation’s goals.
Community Outreach: Recruit participants through Agape’s existing pathways. These include faith-based host sites and partner churches, schools where Agape is embedded, neighborhood hubs, Powerlines Community Network partners, HopeHub and other no-wrong-door referrals, partner organizations, prior participants, and direct inquiries. Focus on Frayser, Raleigh, Hickory Hill, Whitehaven, Orange Mound, North Memphis, and South Memphis.
Referral Partner Relationships: Build and maintain relationships with pastors, church leaders, school staff, and community partners. Provide them with approved recruitment materials and keep them updated on upcoming cohorts.
Consistent Recruitment: Recruit the same way for everyone. Do not suggest or promise either case management condition during recruitment, so that the randomized design stays intact.
Approved Materials: Use only recruitment and participant communication materials approved by the Institutional Review Board (IRB). Work with the local evaluator when materials need to be created or revised.
Screening, Consent & Enrollment
Eligibility Screening: Screen interested adults for Becoming ONE and evaluation eligibility using approved screening tools, and record screening results accurately. Make eligibility decisions on behalf of Agape. The local evaluator does not determine eligibility.
Informed Consent: Explain the evaluation in plain language and in a neutral way before any random assignment or evaluation data collection. Cover these points:
the purpose of the study
the two case management approaches
that assignment is by chance
what data are collected and when (baseline and 6-month follow-up)
privacy protections, risks, and benefits
incentives
the participant’s right to decline or withdraw without losing access to Becoming ONE services
Check for understanding, and answer questions honestly and patiently.
Coordinated Care Consent: For participants assigned to HopeHub enhanced case management, help obtain the required consents for coordinated case management. Explain what information may be shared, with whom, and how participants can limit sharing.
Enrollment & Baseline: Complete program enrollment and support baseline survey completion. Offer secure electronic, tablet-based, paper, or staff-assisted options as needed.
Random Assignment Support: Follow the evaluation team’s randomization protocol, for example in REDCap. Make sure every consenting participant is randomized at the correct point in the enrollment process. Never influence, predict, or change an assignment.
Warm Handoff: Share each participant’s assignment with them as the protocol directs. Connect them promptly to their Relationship Connector and first program activities.
Retention & Follow-Up Support
Contact Information: Collect multiple contact methods and preferred communication channels at enrollment. Keep contact information current throughout participation.
Follow-Up Expectations: Make sure participants understand the 6-month follow-up survey and incentive from the start. Send reminder texts, calls, and emails as the follow-up window approaches.
Follow-Up Completion: Support the evaluation team in reaching at least an 80% response rate on the 6-month follow-up survey. Use flexible options for completing the survey, along with warm handoffs from trusted staff.
Incentive Tracking: Distribute and track participant incentives, such as the $50 gift card for the 6-month follow-up survey, according to approved procedures, and keep accurate incentive logs.
Qualitative Activities: Help schedule and coordinate participant and staff interviews or focus groups when the evaluation team requests them.
Evaluation Coordination & Data Tracking
Local Evaluator Liaison: Serve as Agape’s day-to-day contact with the Washington Park Research and Evaluation team on recruitment, enrollment, consent, and follow-up. Prepare for and take part in regular evaluation coordination meetings.
Data Manager Partnership: Work closely with the Data Manager on these items:
study IDs
enrollment logs
consent records
the participant tracking system
Together, keep data in nFORM, REDCap, CaseWorthy, and HopeHub accurate and consistent.
Enrollment Monitoring: Track recruitment sources, screening, consent and decline rates, enrollments, and follow-up completion. Track these by condition, program track, referral pathway, and other subgroups. Flag shortfalls early and recommend course corrections.
Protocol Fidelity: Follow IRB-approved procedures exactly. Report any protocol deviations, participant concerns, or adverse events to the Program Supervisor and the local evaluator right away.
Data Security & Confidentiality: Protect participant privacy at all times. Limit the use of identifiers, store consent forms and study records securely, and follow Agape’s and the evaluation’s data security procedures.
Federal Reporting: Supply accurate enrollment, participation, and response-rate data for required reports to the Office of Family Assistance (OFA) and for local evaluation templates.
Expanded Program Role & Peer Support (Non-Supervisory)
Procedures Resource: Serve as the Becoming ONE team’s go-to resource for recruitment, screening, consent, randomization, and follow-up procedures.
Peer Training: Working with the local evaluator, help train Relationship Connectors and other staff to explain the evaluation neutrally and follow consent and data procedures. Escalate personnel and performance matters to the Program Supervisor.
Stakeholder Input: Help gather input from Relationship Connectors, facilitators, host sites, community partners, and participant or alumni advisors. This input helps refine recruitment approaches, participant materials, and HopeHub workflows.
Program Enrollment Support: Support overall Becoming ONE recruitment, intake, and cohort launches, including retreat-style sessions, weekly workshops, and make-up sessions, as assigned.
Continuous Quality Improvement: Share lessons learned about recruitment barriers, referral patterns, and participant experience to strengthen Becoming ONE and Powerlines Community Network programs.
Partnership & Community Engagement
Interagency Collaboration: Work in partnership with all Agape departments and other agencies involved in the Becoming ONE Program, led by Agape Child & Family Services.
Representation: Attend and represent Agape at community events, church and school gatherings, partner meetings, and trainings, including Multidisciplinary Team Meetings and other agency-sponsored training.
Organizational Engagement
Complete internal reports and provide information on recruitment, enrollment, and follow-up progress.
Attend regular supervisory and team meetings.
Participate in staff meetings, in-service training, conferences, and approved workshops, seminars, and training events.
Participate in other agency functions, such as community awareness events, advocacy activities, and fundraising events.
Must be able to work a flexible schedule, including evenings and weekends, to meet participant and program needs.
Perform other duties within the general scope of this position as assigned by the Program Supervisor, Program Director, or other members of the Agape Leadership Team.
Record Keeping
Maintain accurate and timely screening, consent, enrollment, and follow-up records according to Agape procedures, IRB requirements, and grant standards through data entry into nFORM, REDCap, CaseWorthy, HopeHub, and other required systems.
Be prompt in initiating and responding to correspondence and inquiries.
Submit timely recruitment, enrollment, and follow-up reports to the Program Supervisor and, as agreed, to the local evaluator.
Use required data for reporting, evaluation, and continuous quality improvement.
Core Competencies & Attributes
Mission-Driven: Demonstrates commitment to Agape’s mission of fighting poverty so families can flourish. Sees recruitment and enrollment as the first step in a family’s journey toward stability.
Relationship Builder: Builds trust quickly with couples, single adults, pastors, school staff, and community partners. Serves as a warm, credible, and consistent face of Becoming ONE.
Clear & Neutral Communicator: Explains research, consent, and random assignment in plain, respectful language without pressuring participants or favoring either study condition.
Ethical & Protocol-Driven: Respects voluntary participation, confidentiality, and human subjects protections. Follows procedures exactly, even when it would be easier not to.
Goal-Oriented: Plans work around enrollment and follow-up targets, tracks progress weekly, and acts early when numbers fall behind.
Detail-Oriented & Organized: Manages a high volume of contacts, consent records, and follow-up schedules accurately across several data systems.
Peer Leader: Leads by example and influence rather than authority. Equips colleagues to carry out evaluation procedures consistently.
Integrity & Operational Excellence: Upholds documentation accuracy, participant confidentiality, and Agape’s PQI processes with professionalism and accountability.
Qualifications: Education & Experience:
Required:
Bachelor’s degree in Education, Psychology, Social Work, Human Services, or a related field from an accredited college or university, or an equivalent combination of education, training, and experience.
Minimum of three years of relevant experience, including at least one year delivering relationship education, marriage ministry, family services, or similar group-based programming.
Proven ability to facilitate engaging group instruction for adults and couples.
Demonstrated knowledge of marriage ministry, singles ministry and a demonstrated ability to work with a wide range of people, especially married and committed couples, and to provide culturally competent service delivery.
Experience in coaching, training, or mentoring peers or volunteers.
Experience in using a case management system to enter case notes, track client information, and monitor performance.
Strong written and verbal communication, organizational, and problem-solving skills, and proficiency in Microsoft Office Suite.
Preferred:
Facilitator certification in Prepare/Enrich, PREP 8.0 Within My Reach, 24/7 Dad: AM & PM, or other evidence-based relationship education curricula.
Experience with CaseWorthy, HopeHub, and nFORM.
Experience planning large events such as retreats, conferences, or participant gatherings.
Prior experience as a Relationship Connector or in a similar role on a federally funded healthy marriage and relationship education project.
Must have reliable transportation and the ability to travel to multiple work-related locations, including locations outside the city and county, as required. Employees who drive for business purposes must possess a valid driver's license, maintain legally required automobile insurance coverage, and meet applicable organizational driving requirements.
Must be willing to work a flexible schedule, including evenings and weekends, as needed. Candidates must also be committed to Agape’s Performance Quality and Improvement (PQI) standards of quality & excellence.
Physical Requirements:
Prolonged periods of sitting at a desk and working at a computer.
Prolonged walking, standing, and climbing stairs within community sites, churches, workshops, retreats, and events.
Setting up and breaking down event and workshop spaces.
Must be able to lift up to 20 pounds at a time.
Core Values Alignment
This role reflects and reinforces Agape’s VOICES values:
Valuing Others | Openness | Interconnected | Communication | Empathy | Seeking to Glorify God
This job description is not intended to be an exhaustive list of duties or responsibilities. Agape leadership reserves the right to modify the role to meet organizational needs.
Agape Child & Family Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Direct Supervisor: Becoming ONE Program Supervisor
FLSA Status: Non-Exempt (Hourly)
Supervisory Responsibilities: None. This is a non-supervisory position.
Starting Salary Range: $48,000-$55,000
Job Summary:
As part of Agape’s place-based, Two-Generation (2Gen) poverty-reduction strategy, carried out through Powerlines Community Network (PCN), the Becoming ONE Recruitment and Enrollment Specialist finds, engages, screens, and enrolls eligible participants in the Becoming ONE local evaluation. The evaluation is a randomized study. It tests whether HopeHub enhanced case management improves hope, family stability, and economic stability compared with Becoming ONE’s standard case management. Married couples and single adults age 18 and older in Memphis and greater Shelby County take part.
The Recruitment and Enrollment Specialist makes sure participants understand the evaluation, the consent process, how assignment by chance works, and what the 6-month follow-up involves. The Recruitment and Enrollment Specialist works closely with the local evaluator, Washington Park Research and Evaluation, and with the Data Manager. Together they keep tracking accurate, communication timely, and the experience positive and participant-centered from enrollment through follow-up.
The Recruitment and Enrollment Specialist also takes on a larger role in the Becoming ONE Program. They serve as the team’s go-to resource for recruitment, enrollment, consent, and evaluation procedures, and they help peers carry out those procedures consistently. This position does not supervise staff. It does not hire, discipline, or complete performance evaluations, and it does not assign or approve time. Formal supervision of Becoming ONE staff stays with the Program Supervisor.
Aligned with Agape’s mission, this role helps ensure that every family who comes to Becoming ONE is welcomed with respect, given clear and honest information, and supported on a path toward relational, social, and economic well-being.
Key Responsibilities:
Recruitment & Outreach
Recruitment Planning: Help the Program Supervisor develop and carry out a recruitment plan with monthly targets for married couples and single adults that keeps enrollment on pace with the evaluation’s goals.
Community Outreach: Recruit participants through Agape’s existing pathways. These include faith-based host sites and partner churches, schools where Agape is embedded, neighborhood hubs, Powerlines Community Network partners, HopeHub and other no-wrong-door referrals, partner organizations, prior participants, and direct inquiries. Focus on Frayser, Raleigh, Hickory Hill, Whitehaven, Orange Mound, North Memphis, and South Memphis.
Referral Partner Relationships: Build and maintain relationships with pastors, church leaders, school staff, and community partners. Provide them with approved recruitment materials and keep them updated on upcoming cohorts.
Consistent Recruitment: Recruit the same way for everyone. Do not suggest or promise either case management condition during recruitment, so that the randomized design stays intact.
Approved Materials: Use only recruitment and participant communication materials approved by the Institutional Review Board (IRB). Work with the local evaluator when materials need to be created or revised.
Screening, Consent & Enrollment
Eligibility Screening: Screen interested adults for Becoming ONE and evaluation eligibility using approved screening tools, and record screening results accurately. Make eligibility decisions on behalf of Agape. The local evaluator does not determine eligibility.
Informed Consent: Explain the evaluation in plain language and in a neutral way before any random assignment or evaluation data collection. Cover these points:
the purpose of the study
the two case management approaches
that assignment is by chance
what data are collected and when (baseline and 6-month follow-up)
privacy protections, risks, and benefits
incentives
the participant’s right to decline or withdraw without losing access to Becoming ONE services
Check for understanding, and answer questions honestly and patiently.
Coordinated Care Consent: For participants assigned to HopeHub enhanced case management, help obtain the required consents for coordinated case management. Explain what information may be shared, with whom, and how participants can limit sharing.
Enrollment & Baseline: Complete program enrollment and support baseline survey completion. Offer secure electronic, tablet-based, paper, or staff-assisted options as needed.
Random Assignment Support: Follow the evaluation team’s randomization protocol, for example in REDCap. Make sure every consenting participant is randomized at the correct point in the enrollment process. Never influence, predict, or change an assignment.
Warm Handoff: Share each participant’s assignment with them as the protocol directs. Connect them promptly to their Relationship Connector and first program activities.
Retention & Follow-Up Support
Contact Information: Collect multiple contact methods and preferred communication channels at enrollment. Keep contact information current throughout participation.
Follow-Up Expectations: Make sure participants understand the 6-month follow-up survey and incentive from the start. Send reminder texts, calls, and emails as the follow-up window approaches.
Follow-Up Completion: Support the evaluation team in reaching at least an 80% response rate on the 6-month follow-up survey. Use flexible options for completing the survey, along with warm handoffs from trusted staff.
Incentive Tracking: Distribute and track participant incentives, such as the $50 gift card for the 6-month follow-up survey, according to approved procedures, and keep accurate incentive logs.
Qualitative Activities: Help schedule and coordinate participant and staff interviews or focus groups when the evaluation team requests them.
Evaluation Coordination & Data Tracking
Local Evaluator Liaison: Serve as Agape’s day-to-day contact with the Washington Park Research and Evaluation team on recruitment, enrollment, consent, and follow-up. Prepare for and take part in regular evaluation coordination meetings.
Data Manager Partnership: Work closely with the Data Manager on these items:
study IDs
enrollment logs
consent records
the participant tracking system
Together, keep data in nFORM, REDCap, CaseWorthy, and HopeHub accurate and consistent.
Enrollment Monitoring: Track recruitment sources, screening, consent and decline rates, enrollments, and follow-up completion. Track these by condition, program track, referral pathway, and other subgroups. Flag shortfalls early and recommend course corrections.
Protocol Fidelity: Follow IRB-approved procedures exactly. Report any protocol deviations, participant concerns, or adverse events to the Program Supervisor and the local evaluator right away.
Data Security & Confidentiality: Protect participant privacy at all times. Limit the use of identifiers, store consent forms and study records securely, and follow Agape’s and the evaluation’s data security procedures.
Federal Reporting: Supply accurate enrollment, participation, and response-rate data for required reports to the Office of Family Assistance (OFA) and for local evaluation templates.
Expanded Program Role & Peer Support (Non-Supervisory)
Procedures Resource: Serve as the Becoming ONE team’s go-to resource for recruitment, screening, consent, randomization, and follow-up procedures.
Peer Training: Working with the local evaluator, help train Relationship Connectors and other staff to explain the evaluation neutrally and follow consent and data procedures. Escalate personnel and performance matters to the Program Supervisor.
Stakeholder Input: Help gather input from Relationship Connectors, facilitators, host sites, community partners, and participant or alumni advisors. This input helps refine recruitment approaches, participant materials, and HopeHub workflows.
Program Enrollment Support: Support overall Becoming ONE recruitment, intake, and cohort launches, including retreat-style sessions, weekly workshops, and make-up sessions, as assigned.
Continuous Quality Improvement: Share lessons learned about recruitment barriers, referral patterns, and participant experience to strengthen Becoming ONE and Powerlines Community Network programs.
Partnership & Community Engagement
Interagency Collaboration: Work in partnership with all Agape departments and other agencies involved in the Becoming ONE Program, led by Agape Child & Family Services.
Representation: Attend and represent Agape at community events, church and school gatherings, partner meetings, and trainings, including Multidisciplinary Team Meetings and other agency-sponsored training.
Organizational Engagement
Complete internal reports and provide information on recruitment, enrollment, and follow-up progress.
Attend regular supervisory and team meetings.
Participate in staff meetings, in-service training, conferences, and approved workshops, seminars, and training events.
Participate in other agency functions, such as community awareness events, advocacy activities, and fundraising events.
Must be able to work a flexible schedule, including evenings and weekends, to meet participant and program needs.
Perform other duties within the general scope of this position as assigned by the Program Supervisor, Program Director, or other members of the Agape Leadership Team.
Record Keeping
Maintain accurate and timely screening, consent, enrollment, and follow-up records according to Agape procedures, IRB requirements, and grant standards through data entry into nFORM, REDCap, CaseWorthy, HopeHub, and other required systems.
Be prompt in initiating and responding to correspondence and inquiries.
Submit timely recruitment, enrollment, and follow-up reports to the Program Supervisor and, as agreed, to the local evaluator.
Use required data for reporting, evaluation, and continuous quality improvement.
Core Competencies & Attributes
Mission-Driven: Demonstrates commitment to Agape’s mission of fighting poverty so families can flourish. Sees recruitment and enrollment as the first step in a family’s journey toward stability.
Relationship Builder: Builds trust quickly with couples, single adults, pastors, school staff, and community partners. Serves as a warm, credible, and consistent face of Becoming ONE.
Clear & Neutral Communicator: Explains research, consent, and random assignment in plain, respectful language without pressuring participants or favoring either study condition.
Ethical & Protocol-Driven: Respects voluntary participation, confidentiality, and human subjects protections. Follows procedures exactly, even when it would be easier not to.
Goal-Oriented: Plans work around enrollment and follow-up targets, tracks progress weekly, and acts early when numbers fall behind.
Detail-Oriented & Organized: Manages a high volume of contacts, consent records, and follow-up schedules accurately across several data systems.
Peer Leader: Leads by example and influence rather than authority. Equips colleagues to carry out evaluation procedures consistently.
Integrity & Operational Excellence: Upholds documentation accuracy, participant confidentiality, and Agape’s PQI processes with professionalism and accountability.
Qualifications: Education & Experience:
Required:
Bachelor’s degree in Education, Psychology, Social Work, Human Services, or a related field from an accredited college or university, or an equivalent combination of education, training, and experience.
Minimum of three years of relevant experience, including at least one year delivering relationship education, marriage ministry, family services, or similar group-based programming.
Proven ability to facilitate engaging group instruction for adults and couples.
Demonstrated knowledge of marriage ministry, singles ministry and a demonstrated ability to work with a wide range of people, especially married and committed couples, and to provide culturally competent service delivery.
Experience in coaching, training, or mentoring peers or volunteers.
Experience in using a case management system to enter case notes, track client information, and monitor performance.
Strong written and verbal communication, organizational, and problem-solving skills, and proficiency in Microsoft Office Suite.
Preferred:
Facilitator certification in Prepare/Enrich, PREP 8.0 Within My Reach, 24/7 Dad: AM & PM, or other evidence-based relationship education curricula.
Experience with CaseWorthy, HopeHub, and nFORM.
Experience planning large events such as retreats, conferences, or participant gatherings.
Prior experience as a Relationship Connector or in a similar role on a federally funded healthy marriage and relationship education project.
Must have reliable transportation and the ability to travel to multiple work-related locations, including locations outside the city and county, as required. Employees who drive for business purposes must possess a valid driver's license, maintain legally required automobile insurance coverage, and meet applicable organizational driving requirements.
Must be willing to work a flexible schedule, including evenings and weekends, as needed. Candidates must also be committed to Agape’s Performance Quality and Improvement (PQI) standards of quality & excellence.
Physical Requirements:
Prolonged periods of sitting at a desk and working at a computer.
Prolonged walking, standing, and climbing stairs within community sites, churches, workshops, retreats, and events.
Setting up and breaking down event and workshop spaces.
Must be able to lift up to 20 pounds at a time.
Core Values Alignment
This role reflects and reinforces Agape’s VOICES values:
Valuing Others | Openness | Interconnected | Communication | Empathy | Seeking to Glorify God
This job description is not intended to be an exhaustive list of duties or responsibilities. Agape leadership reserves the right to modify the role to meet organizational needs.
Agape Child & Family Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Memphis, Tennessee, United States
On-site
$48,000 - $55,000 USD yearly