Quality, Training, and Operations Specialist

JOB TITLE:Quality, Training, and Operations Specialist

REPORTS TO: Quality and Training Manager

TYPE OF POSITION: Full time

FLSA Status: Non-exempt

LAST UPDATED: July 2026

EXPECTATION FOR ALL EMPLOYEES:

Embrace the mission, philosophy, and values of Hudson Partnership CMO and be personally committed to work in accordance with System of Care values and principles.

POSITION OVERVIEW:

A person with significant experience in Care Management who, as a result of formal and informal education and demonstration of knowledge of the role and responsibilities, provides support and training to newly hired Care Managers within the agency. Assist the Quality and Training Manager (QTM) in responding to the ongoing training needs of new Care Managers and compliance with regulatory agency standards, support the implementation of strategies that address the needs of the youth/families, and support the overall goals and objectives identified by the CMO. The Quality Training Specialist will be a positive role model in utilizing the wrap-around strength-based model to respond to children/family needs and assist with daily operations of training tasks in the absence of the Quality Training Manager. Additionally, the Quality Training Specialist will perform tasks within the Quality Department that ensure compliance with requirements set forth by the State of NJ and Hudson Care Management Organization.

• Attend weekly supervision with the Quality and Training Manager
• Carry a youthload of up to 3 youth (if current census supports the need for QTS to take on a youthload)
• Provide internal training to new Care Managers and Care Manager Supervisors
• Support new Care Managers and act as a resource for them, especially anyone who needs additional support/guidance
• Attend CFTs with Care Managers and provide feedback to them by utilizing the TOMs assessment
• Train and model the skills new Care Managers need to perform effective Child Family Team Meetings and face-to-face visit
• Guide Care Managers in formulating ISPs for children/families that reflect the principles of the wraparound model
• Train how to properly document the provision of care management services in accordance with Medicaid, DCF and Hudson Partnership CMO standards
• Understand UIRs, be able to answer staff’s questions about them, and be one of 4 Quality Team members available for logging and submitting UIRs to the state.
• Assign and monitor trainings for new staff while ensuring each CM and CMS has fulfilled all the required training and certifications.
• Become a certified trainer in multiple programs and conduct in-house training for staff.  This may include, but is not limited to QRP, MHFA, TOMs, and CPI
• Attend CFT meetings as required to fulfill TOMs requirements
• Complete data entry as requested by the QTM or CQACCO
• Conduct and log QA calls and Chart Reviews
• Perform other miscellaneous duties as assigned by QTM or CQACCO
• Provide up to 3 hours a week of coverage for care manager supervisor plan approvals
• Provide supervisory coverage for trainees when their supervisor is on PTO

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EDUCATION/EXPERIENCE: 

• Bachelor’s degree in Education, Social Work, Counseling, Human Services, or a related field (Master’s degree preferred).
• Demonstrated knowledge of the children’s System of care and Wraparound values 
• Knowledge of HIPAA and Medicaid regulations 
• Experience managing or supporting HIB investigations and student disciplinary processes.
• Understanding of the OOH school connection process and experience preparing Letters of Intent.
• Experience as a care manager or in a comparable family-serving role.
• Strong community relationship-building experience across educational and human service sectors.
• Excellent written, verbal, and organizational skills.

REQUIRED SKILLS/ABILITIES:

• Basic computer skills
• Basic understanding of Wraparound model and CSOC
• Valid driver’s license and the ability to be covered by the agency’s vehicle insurance

PHYSICAL REQUIREMENTS: 

• Prolonged periods of sitting at a desk and working on a computer 
• Ability to lift 25 pounds 
• Must be comfortable with driving.  
• Required to go into the community and into families’ homes 

BENEFITS AND PERKS: 

• Medical, Vision, and Dental insurance  
• 401(K) Retirement Plan Option – Eligible after 6 months of employment. The company provides up to a 3% match on your account. 
• Tuition Reimbursement – Eligible employees can receive up to $3,000 per academic school year. You must have been employed for at least one year and have no written or verbal warnings. 
• Gym Reimbursement – Employees are eligible for up to $15/month on gym reimbursement depending on their gym facility. 
• Referral Bonus – Employees who refer someone to work at HPCMO will receive a $2,000 bonus after that employee completes one year. 
• Hybrid Work Model – WFH for up to 14 hours per week.