Quality Improvement Specialist
Bachelor's
Quality Improvement Specialist
Under the Director, this position provides continuous quality improvement that integrates compliance and best practices to improve outcomes for the families served by One Hope United.
Essential Duties and Responsibilities
- Track contract performance related to CMO contracts and provide monthly reports to the Director and Unit Supervisors.
- Review a minimum of one file per unit per month using the statewide standard QA monitoring tool and provide programmatic guidance to case workers.
- Review 10% of children who are prescribed psychotropic medications monthly using the lead agency monitoring tool and meet with the Units to debrief findings.
- Track and monitor psychotropic medication and compliance in accordance to DCF policy and procedure.
- Collect, review, and analyze data through file reviews and FSFN reports in order to identify program strengths and needs and accuracy.
- Participate in the planning and delivery of training for all staff.
- Assist in the formulation and review of agency policy and procedure when directed by the Director.
- Participate in all lead agency quality assurance activities.
- Act as a liaison to the lead agency for all programmatic monitoring activities and will coordinate preparation of files needed for review and follow-up on all additional information needed as a result of the review.
- Follow up on implementing all required corrective action plans.
- Other duties as assigned by Director.
Note: This list of essential functions is not exhaustive. Duties and responsibilities may change at any time with or without notice.
Qualifications
Education
- Bachelor's degree in Social Work, Psychology, Human Development, Education, or a related field preferred
Experience
- Minimum of 2 years experience
- Certified child welfare professional
Certifications/Licensure
- State of FL child welfare certification designated by the Florida Certification Board
Other Qualifications
- A valid drivers license and acceptable driving record are required
- If the position requires driving, employee must maintain insurance coverage meeting OHU standards ($50,000/$100,000/$50,000 minimum for Bodily Injury and Property Damage).
Required Skills
- Ability to assess, interpret, and deliver care-related information concerning the lifespan development of children and families
- Excellent written and oral communication, with ability to document in a clear, concise manner
- Highly organized, yet flexible and can handle multiple projects and/or priorities well with the ability to manage tight deadline
- Intermediate data entry skills
- Demonstrated capacity to adapt positively to difficult or unpredictable work environments
- Resourcefulness in researching issues, analyzing information, skillfully solving problems, and developing solution with minimal supervision in a timely manner
- Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary
- Ability to exercise discretion and ensure confidentiality
- Ability to contribute to a welcoming, equitable environment for all colleagues and stakeholders
- Ability to support team goals, offers constructive feedback, and contribute to a cohesive, respectful team culture.
Physical Demands & Work Environment
This position is primarily sedentary in a professional office environment with occasional lifting up to 20 pounds, use of standard office equipment, local travel, and occasional overnight travel.
We Invest in You!
- Competitive pay and benefits
- Tuition assistance up to $2500 per year
- Generous vacation and PTO plans
- Health, dental, vision, 403b Retirement, flexible spending accounts, Agency paid life and LTD, supplemental life insurance
- Career ladders, professional development, and promotion opportunities
- Leadership opportunities on site-based Center Management Teams
A Different Kind Of Employer - One Hope United is strong and ready to grow. Are you ready to grow with us?
- 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
- Fiscally stable, $70 Million agency-- strong since 1895.
- Energetic leadership and a rich community of support
One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. One Hope United participates in e Verify.