Project Management Officer Federal
Bachelor's
Job Details: Job Location: Sunny Glen Childrens Home Corporate Office - Harlingen, TX, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Information Technology,
Sunny Glen Children's Home Job Description
Job Title: Program Management Officer (PMO) of Federal Programs
Department: Administrative
Supervisor: Divisional Director of Federal Programs
FLSA Status: Exempt
Prepared By: Human Resources Department
Summary
The PMO of Federal Programs provides oversight and management support to the Divisional Director of Federal Programs in the areas of regulatory compliance, data management, reporting, policy and procedure development, budget monitoring, and project coordination. This position supports federal program operations by monitoring performance, identifying compliance risks and trends, coordinating improvement initiatives, and ensuring accurate and timely reporting. The PMO collaborates with program leadership to support compliance with applicable federal and state regulations, contractual requirements, accreditation standards, and Sunny Glen Children's Home policies and procedures.
Essential Duties and Responsibilities:
Oversee and coordinate assigned PMO functions supporting the Division of Federal Programs.
Provide management and administrative support to the Divisional Director of Federal Programs regarding compliance, operational performance, reporting, and strategic initiatives.
Develop, coordinate, review, and submit required monthly, quarterly, annual, and other federal program reports, ensuring accuracy, completeness, and timely submission.
Oversee data collection, validation, and reporting processes to ensure data integrity, regulatory compliance, and consistency across federal programs.
Monitor program performance indicators, analyze operational data, identify trends and areas of concern, and provide recommendations for continuous improvement.
Monitors the progress of projects and resource workload and provides updates to the Divisional Director of Federal Programs.
Monitors project pipeline for all locations.
Ensure project documentation is complete and updated as required.
Participates in grant writing and accreditation.
Monitor compliance with applicable Office of Refugee Resettlement (ORR) policies and procedures, Code of Federal Regulations (CFR), Texas General Residential Operations (GRO) Minimum Standards, CARF accreditation standards, contractual requirements, and other applicable regulations.
Coordinate the development, implementation, review, revision, and maintenance of federal program policies, procedures, and standard operating procedures (SOPs), ensuring alignment with applicable regulatory and organizational requirements.
Work closely with the Compliance Analyst relating to policy and procedures and corrective action reports.
Maintain a centralized system for tracking policy and procedure reviews, revisions, approvals, implementation, and required updates.
Assist with federal program budget development, budget monitoring, expenditure reviews, and resource planning in collaboration with the Divisional Director of Federal Programs and Finance Department.
Provide guidance and technical assistance to program leadership on complex cases, policy interpretation, regulatory requirements, and compliance-related matters to support informed decision-making and adherence to applicable standards.
Support the development and implementation of systems, processes, and internal controls that strengthen operational efficiency, accountability, regulatory compliance, and continuous quality improvement.
Perform other related duties as assigned.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.
Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Completes work in a timely manner.
Safety and Security - Observe safety and security procedures; reports on potentially unsafe conditions; use equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.
Education and/or Experience
Bachelor’s degree in psychology, sociology, social work, business administration, public administration, or other relevant field.
Licensed Child-Care Administrator (LCCA) Eligible
5 years of progressive employment experience with social services, residential childcare, federal programs, or childcare agency.
Supervisory experience.
Minimum of two (2) years of experience in regulatory compliance, quality assurance, auditing, or program monitoring, including identifying deficiencies, evaluating corrective actions, and supporting ongoing compliance.
Knowledge of ORR policies and procedures, applicable provisions of the Code of Federal Regulations (CFR), Texas General Residential Operations (GRO) Minimum Standards, and other applicable regulatory and contractual requirements.
Applicants should demonstrate the ability to identify compliance deficiencies, develop and implement corrective actions, maintain required documentation, and ensure ongoing compliance with applicable federal, state, and agency requirements.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel, and Electronic Case Management software.
Certificates, Licenses, Registrations
Valid Texas Driver's License.
Have a record of tuberculosis screening showing the employee is free of contagious TB.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Work Environment
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.
Notes
All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.
Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Qualifications: Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.
Education and/or Experience
Bachelor’s degree in psychology, sociology, social work, business administration, public administration, or other relevant field.
Licensed Child-Care Administrator (LCCA) Eligible
5 years of progressive employment experience with social services, residential childcare, federal programs, or childcare agency.
Supervisory experience.
Minimum of two (2) years of experience in regulatory compliance, quality assurance, auditing, or program monitoring, including identifying deficiencies, evaluating corrective actions, and supporting ongoing compliance.
Knowledge of ORR policies and procedures, applicable provisions of the Code of Federal Regulations (CFR), Texas General Residential Operations (GRO) Minimum Standards, and other applicable regulatory and contractual requirements.
Applicants should demonstrate the ability to identify compliance deficiencies, develop and implement corrective actions, maintain required documentation, and ensure ongoing compliance with applicable federal, state, and agency requirements.
Sunny Glen Children's Home Job Description
Job Title: Program Management Officer (PMO) of Federal Programs
Department: Administrative
Supervisor: Divisional Director of Federal Programs
FLSA Status: Exempt
Prepared By: Human Resources Department
Summary
The PMO of Federal Programs provides oversight and management support to the Divisional Director of Federal Programs in the areas of regulatory compliance, data management, reporting, policy and procedure development, budget monitoring, and project coordination. This position supports federal program operations by monitoring performance, identifying compliance risks and trends, coordinating improvement initiatives, and ensuring accurate and timely reporting. The PMO collaborates with program leadership to support compliance with applicable federal and state regulations, contractual requirements, accreditation standards, and Sunny Glen Children's Home policies and procedures.
Essential Duties and Responsibilities:
Oversee and coordinate assigned PMO functions supporting the Division of Federal Programs.
Provide management and administrative support to the Divisional Director of Federal Programs regarding compliance, operational performance, reporting, and strategic initiatives.
Develop, coordinate, review, and submit required monthly, quarterly, annual, and other federal program reports, ensuring accuracy, completeness, and timely submission.
Oversee data collection, validation, and reporting processes to ensure data integrity, regulatory compliance, and consistency across federal programs.
Monitor program performance indicators, analyze operational data, identify trends and areas of concern, and provide recommendations for continuous improvement.
Monitors the progress of projects and resource workload and provides updates to the Divisional Director of Federal Programs.
Monitors project pipeline for all locations.
Ensure project documentation is complete and updated as required.
Participates in grant writing and accreditation.
Monitor compliance with applicable Office of Refugee Resettlement (ORR) policies and procedures, Code of Federal Regulations (CFR), Texas General Residential Operations (GRO) Minimum Standards, CARF accreditation standards, contractual requirements, and other applicable regulations.
Coordinate the development, implementation, review, revision, and maintenance of federal program policies, procedures, and standard operating procedures (SOPs), ensuring alignment with applicable regulatory and organizational requirements.
Work closely with the Compliance Analyst relating to policy and procedures and corrective action reports.
Maintain a centralized system for tracking policy and procedure reviews, revisions, approvals, implementation, and required updates.
Assist with federal program budget development, budget monitoring, expenditure reviews, and resource planning in collaboration with the Divisional Director of Federal Programs and Finance Department.
Provide guidance and technical assistance to program leadership on complex cases, policy interpretation, regulatory requirements, and compliance-related matters to support informed decision-making and adherence to applicable standards.
Support the development and implementation of systems, processes, and internal controls that strengthen operational efficiency, accountability, regulatory compliance, and continuous quality improvement.
Perform other related duties as assigned.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.
Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Completes work in a timely manner.
Safety and Security - Observe safety and security procedures; reports on potentially unsafe conditions; use equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.
Education and/or Experience
Bachelor’s degree in psychology, sociology, social work, business administration, public administration, or other relevant field.
Licensed Child-Care Administrator (LCCA) Eligible
5 years of progressive employment experience with social services, residential childcare, federal programs, or childcare agency.
Supervisory experience.
Minimum of two (2) years of experience in regulatory compliance, quality assurance, auditing, or program monitoring, including identifying deficiencies, evaluating corrective actions, and supporting ongoing compliance.
Knowledge of ORR policies and procedures, applicable provisions of the Code of Federal Regulations (CFR), Texas General Residential Operations (GRO) Minimum Standards, and other applicable regulatory and contractual requirements.
Applicants should demonstrate the ability to identify compliance deficiencies, develop and implement corrective actions, maintain required documentation, and ensure ongoing compliance with applicable federal, state, and agency requirements.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel, and Electronic Case Management software.
Certificates, Licenses, Registrations
Valid Texas Driver's License.
Have a record of tuberculosis screening showing the employee is free of contagious TB.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Work Environment
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.
Notes
All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.
Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Qualifications: Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.
Education and/or Experience
Bachelor’s degree in psychology, sociology, social work, business administration, public administration, or other relevant field.
Licensed Child-Care Administrator (LCCA) Eligible
5 years of progressive employment experience with social services, residential childcare, federal programs, or childcare agency.
Supervisory experience.
Minimum of two (2) years of experience in regulatory compliance, quality assurance, auditing, or program monitoring, including identifying deficiencies, evaluating corrective actions, and supporting ongoing compliance.
Knowledge of ORR policies and procedures, applicable provisions of the Code of Federal Regulations (CFR), Texas General Residential Operations (GRO) Minimum Standards, and other applicable regulatory and contractual requirements.
Applicants should demonstrate the ability to identify compliance deficiencies, develop and implement corrective actions, maintain required documentation, and ensure ongoing compliance with applicable federal, state, and agency requirements.