Program Support Specialist - Brown

DEPARTMENT: Senior Adult Services

SUPERVISOR: Director, Senior Adult Services

GENERAL JOB DESCRIPTION 

The Program Support Specialist will complete program assessments, enrollments and care plans for Brown Program participants, as well as provide supportive services for their care partners.

QUALIFICATIONS 

Education:

Master’s degree in social work or equivalent degree preferred.

Other:

Two years’ experience working with older adults– including those with dementia or other diagnoses causing cognitive change— and their care partners. Interpersonal skills sufficient to communicate with clients, public, supervisory and administrative staff. Composition and time management skills sufficient to prepare required reports and correspondence.

DUTIES AND RESPONSIBILITIES 

• Complete enrollment process, including but not limited to these tasks:

• Providing optional tour/trial visit of Brown Program.
• Completing intake and assessment.
• Respond to all inquiries in a timely manner, follow up for possible enrollment, and provide referrals as needed.
• Follow up regularly with individuals on program referral list.
• Orient other staff to psychosocial needs of participants and care partners.
• With input from program team, participant and family care partners, develop and update ongoing care plans.
• Fill in for other program staff as needed.
• Publicize and conduct caregiver support groups on a regular basis.
• Assist participants and care partners in finding services and resources as needed.
• Provide needed support, linkages and follow-up for participants and family members when in crisis.
• Complete and manage required documentation.
• Maintain charting, correspondence and reporting via agency electronic tracking system.
• Network and collaborate with other social workers, case managers and counselors in the community.
• Assist with the marketing of program services and sponsored/hosting events.
• Participate in planning and hosting program special events/offerings.
• Meet with families who express concerns regarding finances for program attendance and assist in determining appropriate support.
• Monitor subsidies to determine appropriate utilization.
• Serve on agency committee(s) as appointed.

Supplemental Duties:

• Assist director in modifying or developing new procedures. Lead or assist with trainings as needed.

WORKING CONDITIONS

Environmental conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s):

 As appropriate and fiscally reasonable.

NON-EXEMPT

​This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act