Program Manager, Services

About Abode:

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role: 

The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.

How You Make An Impact: 

• Provide direct supervision to all Program staff and interns.   
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.   
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants. 
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration. 
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff. 
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed. 
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed. 
• Work with staff to ensure timely and accurate data entry is occurring.  
• Work with Data Specialists on reporting to funders and stakeholders on program activities.  
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.  
• Assist in developing policy and procedures and other aspects of programs.  
• Facilitate case conferencing and administrative meetings. 
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools. 
• Other duties as assigned. 

How You Meet Qualifications:  

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience. 
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families and providing service coordination. 
• 2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.  

Our Benefits and Perks: 

• Competitive pay: $75,000 - $92,000 annually
• Work arrangement: Onsite position; may be eligible for hybrid or remote work, subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• Health & Wellness:
  • 100% medical, dental and vision coverage options for employees
  • Employer subsidized options for dependent health care."
  • Legal and financial services and more through our Employee Assistance Program (EAP)
  • Mental health care service provided by Teledoc
  • Flexible Spending Account (FSA)
    • Commuter
    • Health care
    • Dependent care
  • Retirement Plan: 403(b) w/ employer match & contribution programs

Physical Requirements:

• Communicating with others to exchange information; seeing to read a variety of materials.  
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers. 
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.  
• Ability to drive and sit in a car for prolonged periods of time. 
• Ability to move between floors, ascending and descending stairs.  
• Light work that may include moving or lifting objects up to 25 pounds.  
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.  

Notice: Abode Services is an Equal Opportunity Employer and Drug Free Workplace.