Program Manager, Housing Services - TRL

Job DetailsJob Location: 1900 Chicago Ave Minneapolis MN 55404 - MINNEAPOLIS, MN 55404Position Type: Full TimeEducation Level: Associates DegreeSalary Range: $59,344.00 - $74,181.00 SalaryJob Shift: DayJob Category: Recovery HousingDo you know you have the power to change the course of someone’s life?
Avivo employees do this every day, and we want you to join the team.

At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. We view housing as a human right and recovery as possible for everyone. If you are called to lead with compassion, clarity, and accountability, this role offers a meaningful opportunity to make lasting impact.

Why This Role Matters

The Program Manager, Housing Services provides leadership for Avivo’s Transitional Recovery Lodging (TRL) program—an essential bridge for adults and families working toward recovery while participating in Intensive Outpatient Treatment. TRL serves individuals with histories of long‑term homelessness and substance use, offering stability, dignity, and support during a critical moment of change.

This role blends people leadership, program operations, and mission-driven impact, ensuring participants receive high-quality, trauma‑informed services while supporting staff to do their best work.

What You’ll Do


Provide overall leadership and day‑to‑day oversight of Transitional Recovery Lodging, ensuring services are person‑centered, trauma‑informed, recovery‑oriented, and aligned with Housing First and harm‑reduction principles.
Supervise, coach, and develop Program and Client Support Specialists, building a strong, accountable, and supportive team culture.
Ensure 24‑hour program coverage and operational continuity, including participation in an on‑call rotation and providing direct support during urgent situations.
Support participants throughout their stay and during successful transitions upon exit, including planning for housing, employment, education, and community connections.
Develop, implement, and maintain program policies, procedures, and documentation in collaboration with leadership.
Track, analyze, and report program outcomes, compliance requirements, and performance metrics using electronic health records and internal systems.
Manage housing rosters, participant communications related to violations or move‑outs, and Emotional Support Animal (ESA) documentation.
Build and maintain strong relationships with community partners, funders, and internal teams to enhance coordination and participant access to services.
Participate in budgeting, contract monitoring, and funding compliance, communicating risks or changes to leadership.
Actively advance Avivo’s commitment to undoing racism and reducing disparities by leading culturally responsive, inclusive practices and supporting team development in these areas.

QualificationsWhat You Bring

Required


Associate degree + 3 years of experience, or Bachelor’s degree + 2 years of experience in human services or a related field.
At least 2 years of supervisory experience, preferably in a behavioral health or housing‑related setting.
Experience with—or a strong commitment to learning—harm reduction, trauma‑informed, recovery‑oriented services.
Experience using electronic health records and managing multiple priorities in a dynamic environment.


Helpful Experience


Community mental health or co‑occurring disorders settings.
Programs serving individuals with dual diagnoses and histories of homelessness.
Operations or program management in behavioral health or supportive housing.


Skills That Support Success


Strong people leadership, coaching, and performance management skills.
Sound professional judgment, problem‑solving ability, and ethical decision‑making.
Clear, timely communication with staff, partners, and leadership.
Ability to build trust, inspire accountability, and lead with dignity and respect.
Comfort balancing structure with flexibility in a fast‑paced environment.


What We Offer


Medical Health Plan
Health Savings Account (HSA)
Nice Healthcare – chat, video visits, and in‑home primary care
Dental Plan
Dependent Care Flexible Spending Account (FSA)
Basic Life/AD&D & Voluntary Life/AD&D
Long‑Term Disability
Option to purchase critical illness, accident insurance, and short‑term disability
401(k) Plan
10 Paid Holidays & generous PTO


How to Apply

Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications are encouraged as interviews are rolling.

Avivo will begin participating in E‑Verify effective July 1, 2025.

Equal Opportunity Employer
Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.