Program Manager
Bachelor's
Job Details: Job Location: Lirio Resources Monticello - Monticello, IN, Salary Range: Undisclosed,
Summary of Position
The Program Manager provides overall leadership, oversight, and accountability for assigned residential, day habilitation, and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver services. This role supervises Program Supervisors and ensures programs operate in compliance with Individualized Support Plans (ISPs), Health Support Plans (HSPs), Behavior Support Plans (BSPs), and all requirements set forth by FSSA and BDS.
The Program Manager is responsible for operational performance, staffing and scheduling, efficiency, training compliance, fiscal oversight, medical coordination, interdisciplinary tam leadership, and quality improvement. This position serves as the primary leadership contact for Individuals’ teams and supports and provides person-centered service delivery across programs, while upholding Lirio’s Mission and Values.
Essential Functions & Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Leadership & Supervision
Provide direct supervision, guidance, and accountability to Program Supervisors
Ensure Program Supervisors complete all assigned duties related to staffing, scheduling, documentation, compliance, and service delivery
Provide coaching, corrective guidance, and progressive discipline to Program Supervisors and staff as needed, in accordance with agency policy
Evaluate performance, support professional development, and address operational or compliance concerns in a timely manner
Staffing, Scheduling, & Budget Oversight
Ensure budgeted hours are maximized while maintaining compliance with individual service authorizations and staffing needs
Review and approve schedules to ensure alignment with individual needs, ISPs, HSPs, BSPs, and waiver service definitions
Monitor staffing patterns, overtime usage, and vacancy trends; implement corrective strategies as needed
Participate in on-call rotation and provide leadership support for staffing and operational emergencies
Engaging in shift coverage as needed to ensure staffing ratio compliance
Training & Compliance Oversight
Ensure staff training and certification compliance, including initial and ongoing requirements mandated by BDS, FSSA, and agency policy
Monitor training completion for Program Supervisors and Direct Support Professionals (DSPs) and address deficiencies
Ensure program readiness for audits, case manager reviews, licensing visits, and internal quality assurance reviews
Program, Medical & Risk Oversight
Ensure compliance with medical protocols, medication administration standards, and health-related documentation
Oversee coordination of medical appointments, follow-ups, and communication with healthcare providers as needed
Review and address incidents, health and safety concerns, and risk management issues in accordance with policy and state requirements
Individual Financial Oversight
Provide oversight of Individual finances, including monitoring budgets, spending, and documentation in accordance with agency policy and waiver guidelines
Ensure financial safeguards are followed and discrepancies are addressed promptly
Interdisciplinary Team (IDT) Leadership & Communication
Serve as IDT Lead for assigned Individuals or programs
Maintain regular communication with case managers, families/guardians, providers, and other team members
Ensure coordination of services and follow-up on team recommendations and outcomes
Reporting, Monitoring, & Site Visits
Complete and review quarterly reports and other required program summaries in accordance with agency and waiver standards
Conduct monthly site visits to assigned homes and service locations to monitor quality, compliance, and staff performance
Attend quarterly and annual meetings with Individuals’ teams, alongside the Program Supervisor when available
Ensure corrective actions are implemented and documented following site visits or reviews
Additional Duties
Perform additional duties as requested or assigned to support organizational needs, regulatory compliance, and quality service delivery
Duties may include direct program support, administrative responsibilities, special projects, or leadership coverage as needed
Core Competencies
Strategic leadership and accountability
Regulatory compliance and quality assurance
Fiscal oversight and resource management
Effective communication and collaboration
Person-centered and trauma informed practice
Supervisory Responsibilities
This position has direct reports.
Required Education & Experience
Bachelor’s degree in human services, social work, psychology, or related field; equivalent experience may be considered
Minimum 3-5 years of experience in services for Individuals with intellectual and developmental disabilities
Prior supervisory or management experience required
Demonstrated knowledge of Indiana Medicaid Waiver services, BDS/FSSA regulations, and person-centered planning
Ability to manage multiple programs, priorities and deadlines
Preferred Qualifications & Experience
Experience with residential and community-based waiver programs (Group Home, Supported Living, CIH)
Familiarity with Medicaid Waiver billing, audits, and compliance monitoring
Experience serving as an IDT Lead
Additional Eligibility Requirements
Valid driver’s license
Current car insurance
Ability to pass a thorough background screening.
Current CPR certification or the ability to obtain upon hire.
Proof of a negative TB screen
Work Environment
This position functions in a traditional office environment using standard office equipment such as a computer, phone, and scanner.
Position Type & Expected Work Hours
This is a full-time salaried position, with flexible scheduling including evenings, weekends, and on-call responsibilities. This position must be able to respond to urgent program needs and emergencies.
Travel
Frequent travel is required to program sites and community locations.
Commitment to Diversity & Inclusion
At Lirio, we strive to foster a welcoming and inclusive environment where everyone feels valued and respected, regardless of background or identity. We proudly encourage, support, and celebrate the diverse perspectives of our employees, as well as the clients and families we are honored to serve.
Qualifications:
Summary of Position
The Program Manager provides overall leadership, oversight, and accountability for assigned residential, day habilitation, and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver services. This role supervises Program Supervisors and ensures programs operate in compliance with Individualized Support Plans (ISPs), Health Support Plans (HSPs), Behavior Support Plans (BSPs), and all requirements set forth by FSSA and BDS.
The Program Manager is responsible for operational performance, staffing and scheduling, efficiency, training compliance, fiscal oversight, medical coordination, interdisciplinary tam leadership, and quality improvement. This position serves as the primary leadership contact for Individuals’ teams and supports and provides person-centered service delivery across programs, while upholding Lirio’s Mission and Values.
Essential Functions & Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Leadership & Supervision
Provide direct supervision, guidance, and accountability to Program Supervisors
Ensure Program Supervisors complete all assigned duties related to staffing, scheduling, documentation, compliance, and service delivery
Provide coaching, corrective guidance, and progressive discipline to Program Supervisors and staff as needed, in accordance with agency policy
Evaluate performance, support professional development, and address operational or compliance concerns in a timely manner
Staffing, Scheduling, & Budget Oversight
Ensure budgeted hours are maximized while maintaining compliance with individual service authorizations and staffing needs
Review and approve schedules to ensure alignment with individual needs, ISPs, HSPs, BSPs, and waiver service definitions
Monitor staffing patterns, overtime usage, and vacancy trends; implement corrective strategies as needed
Participate in on-call rotation and provide leadership support for staffing and operational emergencies
Engaging in shift coverage as needed to ensure staffing ratio compliance
Training & Compliance Oversight
Ensure staff training and certification compliance, including initial and ongoing requirements mandated by BDS, FSSA, and agency policy
Monitor training completion for Program Supervisors and Direct Support Professionals (DSPs) and address deficiencies
Ensure program readiness for audits, case manager reviews, licensing visits, and internal quality assurance reviews
Program, Medical & Risk Oversight
Ensure compliance with medical protocols, medication administration standards, and health-related documentation
Oversee coordination of medical appointments, follow-ups, and communication with healthcare providers as needed
Review and address incidents, health and safety concerns, and risk management issues in accordance with policy and state requirements
Individual Financial Oversight
Provide oversight of Individual finances, including monitoring budgets, spending, and documentation in accordance with agency policy and waiver guidelines
Ensure financial safeguards are followed and discrepancies are addressed promptly
Interdisciplinary Team (IDT) Leadership & Communication
Serve as IDT Lead for assigned Individuals or programs
Maintain regular communication with case managers, families/guardians, providers, and other team members
Ensure coordination of services and follow-up on team recommendations and outcomes
Reporting, Monitoring, & Site Visits
Complete and review quarterly reports and other required program summaries in accordance with agency and waiver standards
Conduct monthly site visits to assigned homes and service locations to monitor quality, compliance, and staff performance
Attend quarterly and annual meetings with Individuals’ teams, alongside the Program Supervisor when available
Ensure corrective actions are implemented and documented following site visits or reviews
Additional Duties
Perform additional duties as requested or assigned to support organizational needs, regulatory compliance, and quality service delivery
Duties may include direct program support, administrative responsibilities, special projects, or leadership coverage as needed
Core Competencies
Strategic leadership and accountability
Regulatory compliance and quality assurance
Fiscal oversight and resource management
Effective communication and collaboration
Person-centered and trauma informed practice
Supervisory Responsibilities
This position has direct reports.
Required Education & Experience
Bachelor’s degree in human services, social work, psychology, or related field; equivalent experience may be considered
Minimum 3-5 years of experience in services for Individuals with intellectual and developmental disabilities
Prior supervisory or management experience required
Demonstrated knowledge of Indiana Medicaid Waiver services, BDS/FSSA regulations, and person-centered planning
Ability to manage multiple programs, priorities and deadlines
Preferred Qualifications & Experience
Experience with residential and community-based waiver programs (Group Home, Supported Living, CIH)
Familiarity with Medicaid Waiver billing, audits, and compliance monitoring
Experience serving as an IDT Lead
Additional Eligibility Requirements
Valid driver’s license
Current car insurance
Ability to pass a thorough background screening.
Current CPR certification or the ability to obtain upon hire.
Proof of a negative TB screen
Work Environment
This position functions in a traditional office environment using standard office equipment such as a computer, phone, and scanner.
Position Type & Expected Work Hours
This is a full-time salaried position, with flexible scheduling including evenings, weekends, and on-call responsibilities. This position must be able to respond to urgent program needs and emergencies.
Travel
Frequent travel is required to program sites and community locations.
Commitment to Diversity & Inclusion
At Lirio, we strive to foster a welcoming and inclusive environment where everyone feels valued and respected, regardless of background or identity. We proudly encourage, support, and celebrate the diverse perspectives of our employees, as well as the clients and families we are honored to serve.
Qualifications: