Patient Services Coordinator

Key Responsibilities

• Manage and maintain schedules for assigned patients, making timely updates as needed
• Coordinate clinician schedules, including weekly and weekend coverage
• Respond to inquiries related to patient and clinician schedules; escalate clinical questions appropriately
• Schedule admissions, recertifications, resumption visits, and training visits for new clinicians
• Reschedule missed or declined visits as appropriate to ensure continuity of care
• Ensure adequate staffing coverage for vacations, call-outs, and holidays
• Track and maintain accurate patient scheduling details and clinician routes
• Run daily scheduling and productivity reports; resolve discrepancies and errors
• Ensure all visits include appropriate visit reasons aligned with insurance and authorization requirements
• Monitor and maintain compliance with patient visit frequency orders
• Assist with internal patient transfers between branch locations
• Collaborate with Clinical Director and Clinical Care Manager to support clinician productivity goals
• Address and resolve scheduling or care coordination issues identified during after-hours operations
• Support onboarding by coordinating training schedules for new staff
• Monitor clinician utilization and report gaps to leadership
• Provide coverage for other team members as needed
• Maintain compliance with HIPAA, privacy standards, and company policies
• Participate in meetings, trainings, and other administrative tasks as required

Required Qualifications

• Bachelor’s degree or equivalent work experience
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Excellent organizational, multitasking, and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment

Preferred Qualifications

• Degree focus in Social Work, Human Services, Psychology, or Business
• 1+ year of experience in a home health or healthcare setting

Work Environment & Physical Requirements

• Primarily office-based with frequent sitting and computer use
• Occasional standing, walking, bending, or lifting (up to 25 lbs.)

Travel Requirements

• Local travel may be required (up to 30%) for meetings, office support, or events

Why Join Us?

Join a collaborative team dedicated to delivering high-quality patient care. As a Patient Services Coordinator, you’ll play a key role in ensuring seamless care coordination while growing your career in a supportive healthcare environment.