Outreach Specialist, PAV

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Identify and interview participants, assessing their needs during street-level/shelter outreach and creating an avenue for program intake.
• Assist in coordinating scheduled intake appointments for Resource Specialists with the Program Assistant or other team members.
• Cover walk-in hours in the absence of the Program Assistant and when back up help is needed.
• Network with community members and the VA to ensure the program is marketed communitywide.
• Work with VA staff to inform them of program changes and encourage referrals.
• Provide information and referrals, and schedule appropriate follow-up assistance with outreach participants as appropriate.
• Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
• Serve as backup for apartment habitability inspections as requested.
• Develop and maintain an outreach schedule in coordination with other agencies and VA personnel.
• Maintain an ongoing outreach log, submitting it to the Co-Director on a weekly basis.
• Adhere to the policies and procedures for the SSVF Program, staying informed of updates as released by SSVF.
• Establish and maintain confidential assessment files and ensure accuracy of data according to Primavera and SSVF requirements.
• Assist Resource Specialists to successfully fulfill grant and program requirements, ensuring that PAV meets the goal of number of Veterans households served per year.
• Attend outreach events as they are identified.
• Coordinate, facilitate, and/or attend meetings relevant to SSVF and the PAV team as assigned by the Co-Director.
• Report any emergency situations and needs immediately to leadership.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required such as All Staff meetings.
• Perform other related duties as requested/assigned by leadership.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

• Extensive knowledge of services for homeless individuals and families, specifically veterans and families with veterans.
• Familiarity with the Tucson community, including mainstream social services, employment and housing options.
• Altruistic drive to help others succeed, balanced with focused drive for achievement of goals.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, and volunteers.
• Ability to communicate proficiently and accurately verbally and in writing.
• Strong presentation skills and comfort presenting information to groups in person.
• Ability to perform successfully with minimal supervision.
• Excellent organizational and time management skills.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social service or related field.
• Minimum of one year of case management or street outreach experience working with homeless or low-income families. (NOTE: A blend of relevant experience and education may be considered in lieu of degree.)
• Demonstrated proficiency with basic computer systems and software, including Microsoft Office products including Outlook, Word, and Excel, and web-based data systems.
• Demonstrated a history of excellence in verbal, written, group presentation, and time management skills.
• First Aid/CPR certification or ability to obtain.
• Level 1 fingerprint clearance card or ability to obtain
• Successfully complete the background check process.
• Must have reliable transportation with current registration, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage in order to do street outreach, attend off-site meetings, and travel between locations.

PREFERRED QUALIFICATIONS

• Military veterans; released under conditions other than dishonorable.
• Bilingual (English/Spanish)
• Three years of professional experience working for a non-profit organization or a program serving Veterans.

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to stand, walk, and work outside in streets, washes, and desert homeless camps (in the desert climate) for up to four hours per shift
• Ability to work in an office environment, seated and/or standing, with moderate office noise
• Ability to stand, stoop, bend, and lift up to 25 pounds
• Visual acuity to discern data and information, and hand dexterity to accurately enter information into computer systems.