Outreach & Navigation Program Manager

Help Build a New Way of Connecting People to Services

EightCAP is launching a new Outreach & Navigation Department—and we are looking for a collaborative, strategic leader to help bring the vision to life.

People seeking help should not have to understand program names, funding structures, or organizational boundaries to know where to begin. Our new department will create a more coordinated, household-centered way for individuals and families to access EightCAP services, navigate community resources, overcome barriers, and move toward greater stability and self-sufficiency.

As the Outreach & Navigation Program Manager, you will have the opportunity to help build this initiative from the ground up. You will shape the department’s service model, workflows, performance measures, partnerships, staff development, and community-access strategy. This is an opportunity for an experienced human services leader who enjoys developing people, creating effective systems, using data to guide decisions, and turning a strong vision into sustainable operations.

What You’ll Do

In this leadership role, you will:

• Provide strategic and operational leadership for the new Outreach & Navigation Department.
• Help design and implement coordinated outreach, intake, eligibility, resource-navigation, financial-counseling, case-planning, and follow-up services.
• Establish department goals, service standards, policies, procedures, workflows, and performance expectations.
• Supervise, coach, and develop the Outreach & Navigation Coordinator while providing overall leadership to department staff.
• Build a collaborative, participant-centered team culture grounded in accountability, communication, compassion, and empowerment.
• Oversee program compliance, quality assurance, budgets, participant-assistance expenditures, data integrity, and funder requirements.
• Use program data, participant outcomes, and community trends to identify needs and continually improve services.
• Develop partnerships, referral pathways, community office hours, co-location opportunities, and other strategies that make EightCAP services easier to access.
• Collaborate with agency leaders and program managers to integrate new programs and funding opportunities into the department.
• Represent EightCAP in community partnerships, collaboratives, meetings, and initiatives.
  

What You’ll Bring

The successful candidate will have:

• A bachelor’s degree in human services, social work, public administration, community development, business administration, or a related field.
• At least five years of progressively responsible experience in human services, community services, housing, energy assistance, resource navigation, case management, or a related area.
• At least two years of supervisory or program-management experience.
• The ability to build programs, lead through change, develop employees, and create practical systems from emerging ideas.
• Demonstrated experience analyzing information and using data to improve program performance.
• Experience developing community partnerships and coordinating services across organizations.
• Experience managing or monitoring grant-funded programs and budgets is preferred.
• Nationally Certified ROMA Implementer certification—or the ability to obtain certification within 12 months.
• A valid Michigan driver’s license and the ability to travel throughout EightCAP’s service area.

Why Join EightCAP?

This is more than a traditional program-management position. You will help shape a new department designed to transform how people connect with EightCAP and community resources.

You will join an organization with strong programs, experienced employees, and deep community relationships—and help organize those strengths around a more accessible, coordinated, and responsive service model.

EightCAP offers:

• Health, dental, and vision insurance
• Life and AD&D insurance
• Medical flexible spending benefits
• A 401(k) plan with a 5% employer match beginning on your one-year anniversary
• Meaningful work that directly supports individuals, families, and communities
  

Outreach & Navigation Program Manager Job Description

EightCAP, Inc. improves our community by collaborating with private, government, and community organizations to deliver programs that alleviate the causes of poverty and its effects, allowing individuals to become self-sufficient.

EightCAP, Inc. is an equal opportunity employer committed to creating an inclusive and respectful workplace.