Operations Coordinator

SUMMARY: 

Native American Community Clinic (NACC) opened its doors in 2003 to address health disparities within the urban Native American community in the Twin Cities. Our mission is to promote the health and wellness of mind, body, and spirit by providing culturally responsive care that honors Indigenous traditions while addressing the root causes of health inequities. NACC offers comprehensive Medical, Behavioral Health, Dental, Substance Use, Traditional Healing, and Care Coordination services, along with resource navigation, outreach, and community-based support to improve access to housing, food, health insurance, transportation, and other essential resources.

NACC is seeking a compassionate, resourceful, and community-oriented Resident Connections Coordinator to support residents living at Wihinapȟe Apartments, a new 83-unit affordable housing community opening in September 2026 above NACC's new clinic in Minneapolis. Developed through a partnership between NACC and Wellington Management, Wihinapȟe will provide affordable housing for individuals and families, including supportive housing units for people with disabilities and individuals transitioning out of homelessness.

Working as part of a collaborative team with NACC, Simpson Housing Services, and Wellington Management, the Resident Connections Coordinator will provide culturally responsive supportive services that help residents maintain stable housing, connect to healthcare and community resources, and improve overall well-being. Responsibilities include assisting residents with housing stability, health insurance, food access, transportation, children's resources, and other social service needs while fostering resident engagement, community connections, and self-sufficiency. The successful candidate will understand the complex needs of individuals experiencing housing instability and co-occurring challenges and will be committed to meeting residents where they are through a holistic, strengths-based approach.

While the Resident Connections Coordinator will play a key role in supporting residents of Wihinapȟe Apartments, this position is not exclusively dedicated to the housing community. As part of NACC's broader Care Coordination team, the Coordinator will also support NACC's patient population by connecting individuals and families to community resources, addressing social determinants of health, and helping remove barriers to care across the organization.

This is a full-time position working Monday through Friday, 8:30 a.m. to 5:00 p.m.

DUTIES AND RESPONSIBILITIES:

•    Welcome new residents and NACC patients by providing information about available supportive services, community resources, and the Resident Connections program.

•    Develop trusting, strength-based relationships with residents and patients that promote housing stability, self-sufficiency, and overall health and well-being.

•    Assess participant needs and connect individuals and families to appropriate community resources including housing supports, health insurance, food assistance, transportation, employment, education, childcare, behavioral health, physical health, and other social services.

•    Develop and maintain partnerships with community organizations, service providers, Tribal organizations, and public agencies to expand available resources and improve access to services.

•    Provide crisis intervention, referrals, and coordination with community partners including mental health crisis services, Adult Protective Services, and other emergency response resources when appropriate.

•    Partner with Wellington Property Management and Simpson Housing Services to support residents experiencing lease violations or at risk of eviction by identifying barriers and developing plans to maintain housing stability.

•    Coordinate supportive housing services for residents while also providing resource navigation and care coordination support to NACC's broader patient population.

•    Plan, coordinate, and facilitate resident engagement activities including resident meetings, health education workshops, support groups, cultural activities, social events, and leadership opportunities.

•    Foster resident leadership by supporting the Resident Planning Committee (RPC) and encouraging resident participation in community decision-making and program development.

•    Collaborate effectively with NACC, Wellington Management, Simpson Housing Services, and other community partners to coordinate services and ensure a team-based approach to participant care.

•    Maintain timely, accurate, and confidential documentation including electronic case records, assessments, releases of information, case notes, intake and discharge documentation, and other required program records.

•    Ensure compliance with program requirements, organizational policies, MN Housing, Hennepin County Housing Support, and other applicable funding and regulatory requirements.

•    Participate in data collection, reporting activities, program evaluations, funding reports, and site visits as requested.

•    Maintain knowledge of Housing First, Harm Reduction, trauma-informed care, motivational interviewing, and culturally responsive service practices to support participants with complex needs.

•    Stay current on available community resources, housing programs, and emerging trends affecting the populations served.

•    Participate in interdisciplinary team meetings, case consultations, community partner meetings, and organizational trainings.

•    Promote a professional, respectful, culturally responsive, and inclusive environment that reflects NACC's mission and values.

•    Perform other duties as assigned to support the successful operation of NACC's supportive housing and care coordination programs.

SUPERVISORY RESPONSIBILITIES:

•    Does not directly supervise staff.

QUALIFICATIONS:

•    Bachelor’s degree in human services, Social Work, Community Health, Public Health, Psychology, or a related field; equivalent combination of education and experience may be considered.

•    Two or more years of experience providing case management, care coordination, supportive housing services, or resource navigation within a community-based or healthcare setting preferred.

•    Experience working with individuals and families experiencing homelessness, housing instability, or other significant social determinants of health.

•    Knowledge of affordable housing resources, supportive housing programs, and community-based social service systems.

•    Experience working with individuals living with mental illness, substance use disorders, or co-occurring conditions preferred.

•    Knowledge of Housing First, Harm Reduction, trauma-informed care, motivational interviewing, and person-centered service approaches

•    Experience collaborating with multidisciplinary teams and community partners to coordinate services and improve participant outcomes.

•    Excellent verbal, written, and interpersonal communication skills with the ability to build trusting relationships across diverse populations.

•    Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment.

•    Ability to work independently while contributing effectively as part of an interdisciplinary team.

•    Demonstrated ability to maintain accurate documentation, protect confidential information, and comply with organizational policies and applicable regulations.

•    Commitment to providing culturally responsive, respectful, and strengths-based services that align with NACC's mission and values.

•    Proficiency with Microsoft Office applications and the ability to learn electronic health records, case management software, and other technology platforms

•    Valid driver's license, reliable transportation, and the ability to travel locally as needed.

COMPETENCIES:

• Relationship Building — Establishes and maintains trusting, respectful relationships with residents, patients, community partners, and colleagues. Demonstrates empathy, professionalism, and a person-centered approach while fostering collaboration and positive engagement.

•Problem Solving — Identifies barriers to housing stability, healthcare access, and social services in a timely manner. Gathers information, evaluates options, and develops practical, strengths-based solutions while exercising sound judgment in complex situations.

• Cultural Responsiveness — Demonstrates respect and sensitivity for Native American culture and the diverse backgrounds of participants. Provides culturally responsive, trauma-informed services that honor individual experiences and promote equitable access to resources.

• Communication — Communicates effectively with residents, patients, families, property management, healthcare providers, community partners, and interdisciplinary teams. Maintains clear, professional, and timely verbal and written communication.

• Professionalism — Demonstrates integrity, maintains appropriate professional boundaries, protects confidential information, follows through on commitments, and upholds organizational policies and values.

• Adaptability — Effectively manages competing priorities and changing participant needs. Remains flexible, organized, and solution-focused in a dynamic healthcare and supportive housing environment.

• Collaboration — Works effectively as part of an interdisciplinary team across NACC, Simpson Housing Services, Wellington Management, and community partners to coordinate services and improve participant outcomes.

• Initiative — Takes ownership of responsibilities, seeks opportunities to improve services, expands knowledge of community resources, and proactively identifies participant needs and available supports.

• Organization — Maintains accurate documentation, prioritizes workload effectively, manages multiple responsibilities simultaneously, and meets required timelines for documentation, reporting, and participant follow-up.

• Continuous Learning — Maintains current knowledge of Housing First, Harm Reduction, trauma-informed care, motivational interviewing, community resources, and emerging best practices to continually improve service delivery.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.