Mobility Counselor (White Plains, NY)

Job DetailsJob Location: Westchester - White Plains, NY 10601Position Type: Full TimeSalary Range: $21.63 - $21.63 HourlyThe Mobility Program Counselor will provide information and resources to the Mobility Counseling families to prepare them for a move in a range of neighborhoods. The Mobility Counselor will provide motivational counseling to program participants and ensure that all participant information is entered in Share Point. In addition, this position will also include general admin support tasks, including, but not limited to data entry, office organization, filing, copying, printing, mailing, and other duties as required.


ESSENTIAL DUTIES


Assists with recruiting families and owners to participate in the Mobility Counseling program.
Brief interested families and potential owners on the requirements and goals of the Mobility Counseling program.
Enter intake survey data into SharePoint and schedule intake assessments.
Provides pre counseling, apartment search assistance to assist families to move into opportunity areas.
Prepares files for review and scanning.
Assists tenants in developing Personalized Action Plan (PAP) and make referrals based on identified needs.
Monitors tenant’s PAP for goal completion and update Share Point.
Effectively communicates with Mobility Counseling Program Director and Coordinator regarding any participant related concerns.
Regularly updates the record-keeping system regarding family attributes.
Participate in regular meetings to provide updates on progress, challenges, and successes.
Safeguards confidential and sensitive information as required by program rules.
Additional duties as assigned.
Qualifications
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Mobility Counselor

Full-Time

Make a Difference Where People Live

Are you passionate about helping families access opportunity and thrive in new communities? We are seeking a Mobility Counselor who is motivated, organized, and service‑oriented to support families through the housing mobility process. This role combines direct client counseling with administrative coordination and is ideal for someone who enjoys meaningful work and collaborative teamwork.


Position Summary

The Mobility Program Counselor provides guidance, education, and motivational counseling to families participating in the Mobility Counseling Program. The Counselor supports participants as they prepare to move into a broad range of neighborhoods and opportunity areas, while maintaining accurate records and supporting program operations through essential administrative tasks.

This position reports to the Mobility Counseling Senior Manager.


Key Responsibilities


Recruit and engage families and property owners to participate in the Mobility Counseling Program
Explain program goals, eligibility requirements, and expectations to prospective participants
Conduct intake activities, enter survey data into SharePoint, and schedule assessments
Provide pre‑counseling and apartment search assistance to help families successfully move into opportunity areas
Assist participants in developing Personalized Action Plans (PAP) and make referrals based on identified needs
Monitor PAP progress, update participant records, and maintain accurate documentation in SharePoint
Prepare participant files for review, scanning, and record retention
Communicate participant progress, concerns, and outcomes with program leadership
Participate in regular team meetings to share updates, challenges, and successes
Safeguard confidential and sensitive information in compliance with program requirements
Provide general administrative support, including data entry, filing, copying, mailing, and office organization
Perform additional duties as assigned



Knowledge, Skills & Abilities


Working knowledge of housing mobility or ability to learn applicable regulations, policies, and statutes
Strong written and verbal communication skills, including the ability to present information to groups
Excellent interpersonal skills with attention to detail and quality service delivery
Strong organizational skills and the ability to manage multiple priorities under deadlines
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to exercise sound ethical and professional judgment
Demonstrated patience, empathy, and respect when working with diverse clients and colleagues
Ability to collaborate effectively across teams and organizational levels



Professional & Partnership Qualities

Successful candidates demonstrate:


Inclusiveness – creating a welcoming and respectful environment for all
Adaptability – adjusting priorities and approaches in a dynamic environment
Self‑Development – commitment to continuous learning and improvement
Effective Communication – active listening and clear expression of ideas
Teamwork – contributing to shared goals and supporting colleagues
Service Mindedness – prioritizing strong relationships and high‑quality service
Stewardship – responsible use of time, resources, and ethical decision‑making
Motivation – initiative, creativity, problem‑solving, and persistence



Training & Certification Requirements


Successfully pass the Determination of Adjusted Income and Rent Calculation Exam within 90 days of hire
Obtain CVR Housing Choice Voucher Proficiency Certification within 90 days of hire
Attend required trainings, seminars, and professional development sessions



Qualifications

Required:


Bachelor’s degree in Psychology, Sociology, Social Services, Human Services, Education, or a closely related field
OR
High School Diploma with four (4) years of full‑time, paid experience providing direct human services to clients



Why Join Us?


Make a direct impact on housing stability and family well‑being
Work in a mission‑driven, collaborative environment
Receive training, certification, and professional growth opportunities



Apply today if you are passionate about service, equity, and helping families reach new opportunities.