Mobile Crisis Specialist

Job Title: Mobile Crisis Specialist 

Location: Springfield, Missouri 

Department: Crisis Services 

Employment Type: Full time 

Job Summary: Join our compassionate, collaborative team and make a measurable difference for people in crisis—helping individuals and families find safety, stability, and hope. You’ll work on a mobile crisis team providing immediate, face-to-face or telehealth interventions, coordinate with community partners and law enforcement, and use clinical judgment to de-escalate situations and connect people to the right level of care. We seek a calm, adaptable professional with strong crisis-intervention skills, excellent communication, and the ability to work independently and as part of a multidisciplinary team. This role offers meaningful, mission-driven work, opportunities for professional growth, and the chance to positively impact community behavioral health outcomes. 

You will respond to on-call/mobile crisis calls, perform risk assessments and safety planning, coordinate hospitalizations or referrals when needed, and document interventions to meet reporting and compliance requirements. You’ll regularly communicate with internal programs, external partners, and emergency responders to ensure individuals in crisis receive timely, appropriate services. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Respond to on-call/mobile crisis requests and provide immediate, person-centered crisis intervention in the community or via telehealth/phone when requested by the client 
• Conduct thorough face-to-face crisis assessments, evaluate risk (including suicidality), and develop safety plans with individuals and families 
• Coordinate and facilitate access to appropriate crisis services, including arranging hospitalizations or referrals to community resources when needed 
• Collaborate with law enforcement, emergency medical personnel, internal teams, and external partners to ensure safe, least-restrictive outcomes for individuals served 
• Maintain timely, accurate documentation in electronic medical records to meet DMH, BBH, and other reporting/compliance requirements 
• Communicate with Crisis Team members for backup and resource coordination; escalate cases appropriately 
• Attend required trainings, supervision, conference calls, and meetings to maintain competencies and program compliance 

Education, Experience, and/or Credential Qualifications: 
• Bachelor’s degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field 
• OR a minimum of a high school diploma or GED plus 5 years supervised clinical experience in mental health or human services 
• Illinois exception noted in original posting excluded (position location: Missouri) 
• Prior experience assessing and intervening in mental health crises, including suicidality assessment and safety planning 

Additional Qualifications: 
• Effective oral and written communication skills 
• Strong problem-solving, clinical judgment, and time-management abilities 
• Ability to establish rapport via telephone and face-to-face contacts and to work independently and as part of a team 
• Computer/electronic medical record competency 
• Adaptability and initiative in dynamic situations 
• CPR/First Aid and CPI certification (current) 
• Current driver’s license, acceptable driving record, and current auto insurance (required) 
• Successful completion of background checks (criminal, driving, abuse/neglect, fingerprint) 

Physical Requirements 
• Sedentary work: may exert up to 10 pounds of force occasionally and/or negligible force frequently; repetitive hand/finger movements for typing/writing 
• Primarily sitting but may involve walking or standing for brief periods; occasional lifting/moving as required 

Keywords: mobile crisis, crisis intervention, mental health, safety planning, suicidality assessment, community behavioral health, CPI, crisis team, Springfield MO, on-call