Missions Coordinator II

Basic Function

The Missions Coordinator II serves the Buckner Children & Family Services by leading the design, implementation, and continuous improvement of domestic and international mission experiences. The role provides leadership for international missions strategy implementation, volunteer spiritual formation, and mission experience design while coordinating complex mission projects and supporting the development of Missions staff and volunteer leaders.

Primary Responsibilities

• Lead implementation of Buckner's international missions strategy and support the development of mission programs, partnerships, and volunteer engagement opportunities internationally.
• Lead the design and implement high-quality mission experiences that align with Buckner's strategy while achieving the goals of churches, donors, volunteers, and ministry partners.
• Lead the development and design of participant spiritual formation experiences before, during, and after mission trips.
• Collaborate externally with churches, trip leaders, ministry partners and donors to cultivate relationships and understand what they are passionate about and integrate relevant activities into mission experience design to meet objectives.
• Collaborate internally with Church Engagement, Development, Volunteer Engagement, Program Development & Design, and other Buckner departments to strengthen mission experiences and participant impact.
• Provide day-to-day guidance, coaching, and operational support to Missions Coordinators while assisting with workload balancing and coordination across the Missions team.
• Serve as a subject matter expert for mission trip planning, participant engagement, volunteer leadership development, and international operations.
• Lead groups of donors, including high-net-worth individuals, during mission experiences and trip activities, ensuring a friendly, outgoing, and relational approach.
• Make real-time decisions to best serve trip participants, demonstrating confidence and empowerment.
• Collaborate with Major Gift Team members to understand and meet trip expectations for high-net-worth donors.
• Serve as liaison between mission experience participants and operations staff.
• Create and manage budgets for mission experiences, projects and travel.
• Utilize project management systems and CRM platforms to plan, track, manage, and evaluate mission experiences and related projects.
• Travel as needed to lead mission experiences to international and domestic locations (typically 5+ trips annually. Varies year-to-year).
• Recruit, train, coach, monitor, and evaluate volunteer trip leaders to ensure mission experiences are delivered with excellence and aligned with Buckner's ministry objectives.
• Represent Buckner through public speaking, church engagement, recruitment activities, and other assigned functions.
• Assist the Director in exploration and development of new international ministry opportunities, partnerships, and mission experiences.
• Assist with onboarding, training, and mentoring Missions staff, volunteer leaders, and trip leaders.
• Serve as the Director of Missions' representative for assigned meetings, projects, and initiatives.

Other Responsibilities

• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain knowledge of and compliance with all state and federal laws and regulatory requirements.
• Manage program resources to ensure they are used efficiently and appropriately aligned with approved business objectives.

• Responsible for supporting and representing Buckner at special events, activities, and other assigned functions.
• Attend and participate in meetings and training as required.
• Work successfully as a part of a team and responsible for developing and maintaining strong working relationships with co-workers.
• Perform special assignments, projects, and other duties as required.

Education and Experience Requirements

• Bachelor’s degree in Social Work, International Development, International Relations, Public Affairs, Community Development, or other related field or an equivalent combination of education and relevant professional experience is required to perform essential job functions.
• Requires 5 years demonstrated experience leading domestic and international mission experiences. Requires experience in diverse and international settings. Latin American experience preferred.
• Requires demonstrated ability to coach, mentor, and develop staff and volunteer leaders without direct supervisory authority.
• Requires experience in cultivating donor relationships.
• Requires experience collaborating with churches to design ministry experiences that accomplish specific objectives.
• Requires experience working with and supporting high-net-worth individuals through personalized relationship management and engagement strategies.

Other Requirements

• Requires ability to read, write, speak, and understand English sufficiently to perform the essential functions of the position, including communication with clients, volunteers, and community partners, documentation, and collaboration with staff. Spanish language proficiency required, including the ability to communicate effectively verbally and in writing, due to the need to regularly serve Spanish-speaking clients.
• Requires work activities to be approached with a friendly, outgoing, and relational manner; comfortable engaging and leading diverse donor groups, including high-net-worth individuals.
• Requires strong organizational skills, with the ability to communicate trip details effectively and promptly.
• Requires excellent written and verbal communication skills, including polished grammar and clear writing.
• Requires ability to lead others, foster teamwork, relate well to others and meet people with ease.
• Must maintain current, valid licensure throughout employment and contribute to professional growth and development by attending accredited workshops, conferences, and other training to enhance program services, if applicable.
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings to include but not limited to clergy, laity, institutional staff/faculty, various organizations, churches of all sizes, cultural identities, board and council members.
• Requires excellence in customer service while representing Buckner both internally and externally. They must be able to establish and maintain effective professional relationships with both constituents and a variety of individuals, groups, and public.
• Excellent presentation and influencing skills.
• Requires ability to travel to various geographic locations, both domestic and international, and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally.
• Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
• Requires in-depth ability to plan, administer, and report budgets.
• Requires proficient working knowledge of budgetary management and development of policies and procedures.
• Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.
• Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
• Requires ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel and twist. Required to sit for prolonged periods of time, including extensive airline travel.
• Requires ability to speak clearly and make self-understood in face-to-face interactions; to articulate with extreme accuracy and precisions to give directions, speak on the phone, etc.
• Requires ability to communicate effectively orally and in writing.
• Requires ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, agency representatives, etc.
• Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
• Requires ability to work under minimal supervision; and exercise sound judgment and confidentiality.
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• Requires ability to supervise others and hold others accountable for work completed; provide training, development and feedback to staff.
• Requires excellent professional business contract negotiation skills.
• Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.

Buckner International and its subsidiaries comply with all the employment provisions of the Americans with Disabilities Act.