Mental Health Support Staff, IICAPS
CLIFFORD BEERS COMMUNITY CARE CENTER
2 hours ago
Full-time
On-site
New Haven, Connecticut, United States
$23.08 - $29.08 USD hourly
Bachelor's
Job DetailsJob Location: New Haven, CT 06511Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $23.08 - $29.08 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Health CareEMPLOYER INFORMATION
Clifford Beers Community Care Center (CBCCC) is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.
PURPOSE
The IICAPS Mental Health Support Staff is a member of the multidisciplinary Intensive In-Home Child and Adolescent Psychiatric Services (IICAPS) team providing intensive home- and community-based behavioral health support to children and adolescents ages 8 through 17 and their families.
Working collaboratively with and under the clinical direction of the IICAPS Clinician and treatment team, the Mental Health Support Staff assists children and families in implementing individualized treatment goals, strengthening coping and emotional regulation skills, improving family functioning, navigating community resources, and promoting stability within their natural environments.
Services are delivered in accordance with IICAPS model standards and agency requirements using strength-based, family-centered, trauma-informed, culturally responsive, and developmentally appropriate approaches. The Mental Health Support Staff reinforces interventions established by the clinical treatment team and communicates observations, progress, barriers, and safety concerns to the appropriate clinical team members.
WORK SCHEDULE
This is a full-time union position. The position generally follows the IICAPS program schedule; however, flexibility is required to meet program, family, and organizational needs.
Employees may be required to work evenings, weekends, holidays, participate in on-call or crisis-response responsibilities, or work other nontraditional hours in accordance with program needs and the applicable collective bargaining agreement.
KEY RESPONSIBILITIES
Provide intensive home-, school-, and community-based behavioral health support services to children and adolescents ages 8 through 17 and their families enrolled in the IICAPS program.
Implement and reinforce interventions and strategies identified in individualized treatment, crisis, and safety plans developed by the IICAPS clinical treatment team.
Support children and adolescents in developing and practicing emotional regulation, coping, communication, problem-solving, conflict-resolution, interpersonal, and independent living skills.
Support caregivers in implementing treatment recommendations, positive behavioral strategies, and interventions designed to strengthen caregiver-child relationships and overall family functioning.
Facilitate family interactions that promote communication, problem-solving, relationship building, and shared understanding.
Reinforce therapeutic strategies between clinical sessions and assist families in generalizing skills across home, school, and community environments.
Participate in crisis intervention and stabilization efforts within the scope of the position and under the clinical direction of the IICAPS Clinician or other qualified clinical professional.
Assist families in implementing established individualized safety and crisis plans and promptly communicate emerging safety concerns or significant changes in client functioning to the IICAPS Clinician and treatment team.
Maintain knowledge of community resources and assist children and families in accessing behavioral health, educational, medical, social service, and other community-based supports.
Collaborate with schools, healthcare providers, child welfare agencies, behavioral health providers, and other community partners as directed by the treatment team to support coordinated care.
Participate in treatment planning meetings, case conferences, discharge planning meetings, Planning and Placement Team (PPT) meetings, and other interdisciplinary meetings as appropriate to the role.
Provide transportation or accompany children and families to appointments, community resources, and other service-related activities when appropriate and consistent with agency policy and program requirements.
Maintain frequent and effective communication with the IICAPS Clinician and multidisciplinary treatment team regarding client and family progress, engagement, barriers to treatment, service needs, and emerging concerns.
Meet established direct-service and productivity expectations in accordance with program and agency requirements.
Complete timely, accurate, and appropriate documentation of client-related services in the CBCCC Electronic Health Record (EHR) and Yale IICAPS EHR in accordance with agency policies, IICAPS model requirements, payer requirements, and applicable regulatory standards.
Attend and arrive prepared for scheduled individual and team supervision, case consultation, IICAPS rounds, program meetings, and required trainings.
Seek supervision or consultation when questions, clinical concerns, safety issues, or situations outside the scope of the position arise and follow through with supervisory and clinical direction.
Maintain professional boundaries and confidentiality and comply with HIPAA, agency policies, ethical standards, and applicable state and federal requirements.
Participate in ongoing professional development and maintain knowledge of behavioral health practices relevant to children, adolescents, and families.
Develop and maintain knowledge and understanding of the histories, traditions, values, family systems, and experiences of the populations served. Apply culturally responsive approaches that demonstrate respect for individual and family backgrounds, identities, strengths, and experiences.
Participate in after-hours, on-call, or crisis-response responsibilities as required by the IICAPS program and in accordance with the applicable collective bargaining agreement.
Perform other duties and responsibilities consistent with the position and program needs.
TRAVEL
Regular local travel is required to provide services in clients' homes, schools, hospitals, and other community locations throughout the service area.
Employees must possess a valid driver's license, have reliable transportation, and meet agency requirements for community-based travel.
ENVIRONMENTAL CONDITIONS
Work is performed in a combination of office, home, school, healthcare, and community-based settings. The employee may encounter varying environmental conditions while providing services in community settings and must be able to respond appropriately to clinical and behavioral health emergencies in accordance with agency and program protocols.
COMPETENCIES
Must demonstrate the following competencies:
Diversity and Inclusion
Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to:
Treat others with respect
Practice cultural humility
Elicit and welcome different points of view
Integrity
Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:
Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions
Excellence
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:
Utilize data and research to provide the highest quality of care
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement
Communication:
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:
Oral Communication
Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance
Written Communication
Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner
AAP Statement
Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
QualificationsEDUCATION
Bachelor’s degree in Psychology, Social Work, Human Services, Counseling, Child Development, Family Studies, or a closely related behavioral health or human services field from an accredited institution.
EXPERIENCE
Experience working with children, adolescents, or families experiencing behavioral health, emotional, developmental, or social challenges preferred.
Experience working in home-based, community-based, educational, residential, behavioral health, or human services settings preferred.
Experience supporting children and families affected by trauma, serious emotional disturbance, family instability, substance use, or complex psychosocial needs preferred.
Experience supporting caregivers and families in implementing behavioral strategies, coping skills, or treatment recommendations preferred.
Experience participating in behavioral crisis intervention, de-escalation, or stabilization preferred.
Experience collaborating with schools, healthcare providers, behavioral health providers, social service agencies, or other community systems preferred.
Familiarity with community behavioral health and social service resources preferred.
Experience working effectively with individuals and families from diverse backgrounds and communities.
LICENSURE
Valid Connecticut driver's license
Reliable transportation and ability to travel throughout the service area
Ability to meet agency driving requirements
CPR and First Aid Certification
Bilingual (English/Spanish) for designated bilingual positions.
SKILLS
Ability to establish and maintain positive helping relationships with children, adolescents, caregivers, families, and community partners.
Ability to engage children, adolescents, and caregivers who may be reluctant to participate in services or experiencing significant emotional, behavioral, or family challenges.
Ability to provide services effectively in homes, schools, and community settings.
Ability to implement and reinforce treatment interventions and behavioral strategies developed by the IICAPS clinical treatment team.
Ability to support caregivers in implementing positive behavioral strategies and strengthening family functioning.
Knowledge of child and adolescent development, behavioral health, family systems, trauma-informed care, and family-centered practice.
Ability to recognize changes in client functioning and potential safety concerns and communicate critical information promptly to the IICAPS Clinician or appropriate clinical team member.
Ability to support crisis de-escalation and stabilization using trauma-informed techniques within the scope of the position and under appropriate clinical direction.
Strong verbal, written, interpersonal, and family-engagement skills.
Strong organizational, time-management, and documentation skills, with the ability to manage multiple cases and competing priorities.
Ability to work independently in community settings while maintaining consistent communication and collaboration with supervisors and multidisciplinary team members.
Knowledge of community resources and ability to assist families in navigating behavioral health, educational, healthcare, and social service systems.
Proficiency with electronic health record systems and other technology required for documentation, communication, and service delivery.
Ability to exercise sound judgment, maintain confidentiality, establish professional boundaries, and adhere to agency and ethical standards.
PHYSICAL ABILITIES
35% of the time is spent sitting.
35% of the time is spent standing and walking.
15% of the time is spent bending, kneeling, crouching, or reaching.
15% of the time is spent using hands for typing, writing, and operating office equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Clifford Beers Community Care Center (CBCCC) is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.
PURPOSE
The IICAPS Mental Health Support Staff is a member of the multidisciplinary Intensive In-Home Child and Adolescent Psychiatric Services (IICAPS) team providing intensive home- and community-based behavioral health support to children and adolescents ages 8 through 17 and their families.
Working collaboratively with and under the clinical direction of the IICAPS Clinician and treatment team, the Mental Health Support Staff assists children and families in implementing individualized treatment goals, strengthening coping and emotional regulation skills, improving family functioning, navigating community resources, and promoting stability within their natural environments.
Services are delivered in accordance with IICAPS model standards and agency requirements using strength-based, family-centered, trauma-informed, culturally responsive, and developmentally appropriate approaches. The Mental Health Support Staff reinforces interventions established by the clinical treatment team and communicates observations, progress, barriers, and safety concerns to the appropriate clinical team members.
WORK SCHEDULE
This is a full-time union position. The position generally follows the IICAPS program schedule; however, flexibility is required to meet program, family, and organizational needs.
Employees may be required to work evenings, weekends, holidays, participate in on-call or crisis-response responsibilities, or work other nontraditional hours in accordance with program needs and the applicable collective bargaining agreement.
KEY RESPONSIBILITIES
Provide intensive home-, school-, and community-based behavioral health support services to children and adolescents ages 8 through 17 and their families enrolled in the IICAPS program.
Implement and reinforce interventions and strategies identified in individualized treatment, crisis, and safety plans developed by the IICAPS clinical treatment team.
Support children and adolescents in developing and practicing emotional regulation, coping, communication, problem-solving, conflict-resolution, interpersonal, and independent living skills.
Support caregivers in implementing treatment recommendations, positive behavioral strategies, and interventions designed to strengthen caregiver-child relationships and overall family functioning.
Facilitate family interactions that promote communication, problem-solving, relationship building, and shared understanding.
Reinforce therapeutic strategies between clinical sessions and assist families in generalizing skills across home, school, and community environments.
Participate in crisis intervention and stabilization efforts within the scope of the position and under the clinical direction of the IICAPS Clinician or other qualified clinical professional.
Assist families in implementing established individualized safety and crisis plans and promptly communicate emerging safety concerns or significant changes in client functioning to the IICAPS Clinician and treatment team.
Maintain knowledge of community resources and assist children and families in accessing behavioral health, educational, medical, social service, and other community-based supports.
Collaborate with schools, healthcare providers, child welfare agencies, behavioral health providers, and other community partners as directed by the treatment team to support coordinated care.
Participate in treatment planning meetings, case conferences, discharge planning meetings, Planning and Placement Team (PPT) meetings, and other interdisciplinary meetings as appropriate to the role.
Provide transportation or accompany children and families to appointments, community resources, and other service-related activities when appropriate and consistent with agency policy and program requirements.
Maintain frequent and effective communication with the IICAPS Clinician and multidisciplinary treatment team regarding client and family progress, engagement, barriers to treatment, service needs, and emerging concerns.
Meet established direct-service and productivity expectations in accordance with program and agency requirements.
Complete timely, accurate, and appropriate documentation of client-related services in the CBCCC Electronic Health Record (EHR) and Yale IICAPS EHR in accordance with agency policies, IICAPS model requirements, payer requirements, and applicable regulatory standards.
Attend and arrive prepared for scheduled individual and team supervision, case consultation, IICAPS rounds, program meetings, and required trainings.
Seek supervision or consultation when questions, clinical concerns, safety issues, or situations outside the scope of the position arise and follow through with supervisory and clinical direction.
Maintain professional boundaries and confidentiality and comply with HIPAA, agency policies, ethical standards, and applicable state and federal requirements.
Participate in ongoing professional development and maintain knowledge of behavioral health practices relevant to children, adolescents, and families.
Develop and maintain knowledge and understanding of the histories, traditions, values, family systems, and experiences of the populations served. Apply culturally responsive approaches that demonstrate respect for individual and family backgrounds, identities, strengths, and experiences.
Participate in after-hours, on-call, or crisis-response responsibilities as required by the IICAPS program and in accordance with the applicable collective bargaining agreement.
Perform other duties and responsibilities consistent with the position and program needs.
TRAVEL
Regular local travel is required to provide services in clients' homes, schools, hospitals, and other community locations throughout the service area.
Employees must possess a valid driver's license, have reliable transportation, and meet agency requirements for community-based travel.
ENVIRONMENTAL CONDITIONS
Work is performed in a combination of office, home, school, healthcare, and community-based settings. The employee may encounter varying environmental conditions while providing services in community settings and must be able to respond appropriately to clinical and behavioral health emergencies in accordance with agency and program protocols.
COMPETENCIES
Must demonstrate the following competencies:
Diversity and Inclusion
Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to:
Treat others with respect
Practice cultural humility
Elicit and welcome different points of view
Integrity
Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:
Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions
Excellence
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:
Utilize data and research to provide the highest quality of care
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement
Communication:
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:
Oral Communication
Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance
Written Communication
Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner
AAP Statement
Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
QualificationsEDUCATION
Bachelor’s degree in Psychology, Social Work, Human Services, Counseling, Child Development, Family Studies, or a closely related behavioral health or human services field from an accredited institution.
EXPERIENCE
Experience working with children, adolescents, or families experiencing behavioral health, emotional, developmental, or social challenges preferred.
Experience working in home-based, community-based, educational, residential, behavioral health, or human services settings preferred.
Experience supporting children and families affected by trauma, serious emotional disturbance, family instability, substance use, or complex psychosocial needs preferred.
Experience supporting caregivers and families in implementing behavioral strategies, coping skills, or treatment recommendations preferred.
Experience participating in behavioral crisis intervention, de-escalation, or stabilization preferred.
Experience collaborating with schools, healthcare providers, behavioral health providers, social service agencies, or other community systems preferred.
Familiarity with community behavioral health and social service resources preferred.
Experience working effectively with individuals and families from diverse backgrounds and communities.
LICENSURE
Valid Connecticut driver's license
Reliable transportation and ability to travel throughout the service area
Ability to meet agency driving requirements
CPR and First Aid Certification
Bilingual (English/Spanish) for designated bilingual positions.
SKILLS
Ability to establish and maintain positive helping relationships with children, adolescents, caregivers, families, and community partners.
Ability to engage children, adolescents, and caregivers who may be reluctant to participate in services or experiencing significant emotional, behavioral, or family challenges.
Ability to provide services effectively in homes, schools, and community settings.
Ability to implement and reinforce treatment interventions and behavioral strategies developed by the IICAPS clinical treatment team.
Ability to support caregivers in implementing positive behavioral strategies and strengthening family functioning.
Knowledge of child and adolescent development, behavioral health, family systems, trauma-informed care, and family-centered practice.
Ability to recognize changes in client functioning and potential safety concerns and communicate critical information promptly to the IICAPS Clinician or appropriate clinical team member.
Ability to support crisis de-escalation and stabilization using trauma-informed techniques within the scope of the position and under appropriate clinical direction.
Strong verbal, written, interpersonal, and family-engagement skills.
Strong organizational, time-management, and documentation skills, with the ability to manage multiple cases and competing priorities.
Ability to work independently in community settings while maintaining consistent communication and collaboration with supervisors and multidisciplinary team members.
Knowledge of community resources and ability to assist families in navigating behavioral health, educational, healthcare, and social service systems.
Proficiency with electronic health record systems and other technology required for documentation, communication, and service delivery.
Ability to exercise sound judgment, maintain confidentiality, establish professional boundaries, and adhere to agency and ethical standards.
PHYSICAL ABILITIES
35% of the time is spent sitting.
35% of the time is spent standing and walking.
15% of the time is spent bending, kneeling, crouching, or reaching.
15% of the time is spent using hands for typing, writing, and operating office equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.