Medical Case Manager

Medical Case Manager

Full-Time

Program: SEEDS

Pay: $44,000-$48,000

At Hesed House, we truly believe we are going to end homelessness. As a faith-based organization and the second-largest shelter and comprehensive resource center in Illinois, we're open 24/7, 365 days a year, serving more than 1,000 people annually through shelter, case management, and connections to healthcare, legal aid, job coaching, and rehousing services.

Our mission: "To feed the hungry, clothe the naked, shelter the homeless, and give people the chance to have hope again."

The Role

For people experiencing homelessness, getting to a doctor, filling a prescription, or keeping Medicaid active can feel impossible. As our Medical Case Manager, you'll make it possible. Reporting to the Director of SEEDS Case Management, you'll help guests access and stay connected to healthcare while providing the broader case management that moves them toward stability and housing.

What you'll do:

· Serve as the primary liaison with local pharmacies, calling in refills, picking up and delivering medications, and making sure pharmacy bills are paid

· Connect guests with primary care through partners such as Aunt Martha's

· Schedule medical, dental, and behavioral health appointments, and arrange transportation and follow-up to ensure continuity of care

· Check in regularly with guests to support medication adherence and refills

· Help guests enroll in Medicaid and reinstate benefits

· Advocate for guests with hospitals, clinics, and insurance providers

· Conduct intake assessments, and use the MAP assessment to identify appropriate housing placements

· Set goals with guests, provide case management and counseling, and track progress and case notes in WellSky

· Help guests obtain essential documents such as state IDs, Social Security cards, and birth certificates

· Partner with outside agencies to connect guests with employment, mental health, substance use treatment, legal, and housing services

· Attend program, all-staff, and supervision meetings, and support other Hesed House programs as needed

You'll Thrive Here If You...

· Are a natural advocate who doesn't give up when systems get complicated

· Can meet people "where they're at" and build trust with guests facing serious health challenges

· Stay organized and follow through on the details, from refills to appointments

· Use sound judgment and stay calm in stressful situations, working with minimal supervision

· Believe in Harm Reduction and Housing First principles

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This may not be the right fit if you prefer a desk-based role or would rather avoid fast-paced, sometimes unpredictable situations.

What You Bring

· Bachelor's degree in social work or a related human services field

· Strong verbal and written communication skills

· Solid computer skills and comfort with case management software

· Commitment to Harm Reduction and Housing First approaches

· Commitment to protecting guests' confidential health and personal information, with professionalism and healthy boundaries

· Ability to climb stairs regularly and lift up to 50 lbs

· Ability to pass DCFS and criminal background checks

· Experience with people experiencing homelessness or other vulnerable populations preferred, familiarity with Medicaid or healthcare navigation, basic first aid training, "street smarts," and Spanish/English bilingual skills a plus

Benefits

· Medical, dental, vision and life insurance, starting your first full month

· Retirement plan with employer match

· Generous PTO, including vacation, personal days, and holidays

· Counseling and therapy services

· Wellness reimbursement and cell phone reimbursement

Help our guests get the care they need and the stability they deserve. Apply today.