Manager, Residential Clinical Services; Residential Counseling

Job Summary

H.O.P.E. Campus is committed to creating a safe, trauma-informed residential environment where youth are supported through therapeutic relationships, emotional regulation, and the use of most appropriate interventions for each young person.

The Clinical Manager leads the daily delivery and quality of clinical services for youth at H.O.P.E. Campus. This role develops and supervises the clinical team, leads clinical supervision, oversees treatment planning and therapeutic services, and owns the clinical component of admissions. The Clinical Manager partners with the Manager of Integrated Care, Nursing Manager, residential managers, and the Crisis Response Team to ensure care is coordinated throughout each youth’s stay. This leader ensures staff have the guidance and resources they need and demonstrates the organization’s core values in decisions, relationships, and daily practice.

Hours are Monday-Friday, flexible start and end times, with on-call, weekends, and holidays as needed. 

Job Qualifications

• Master’s degree in social work, counseling, or a closely related clinical field.
• Current Ohio independent clinical license as a Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC).
• Experience providing clinical services to youth with significant behavioral health needs in residential treatment or a comparable setting.
• Experience leading, supervising, coaching, and developing staff, including independently licensed clinicians.
• Strong understanding of residential treatment and the relationship between clinical services and daily residential care.
• Experience with behavioral health documentation, billing, coding, and quality review.
• Strong clinical skills in assessment, treatment planning, clinical supervision, crisis response, and collaboration across disciplines.
• Strong understanding of Therapeutic Crisis Intervention or the ability to become proficient in the organization’s model.

Essential Duties and Responsibilities

Clinical Supervision and Team Leadership

• Lead weekly clinical supervision to review treatment progress, evaluate interventions, strengthen clinical judgment, and address complex cases.
• Provide consultation, coaching, and performance feedback to therapists, including independently licensed clinicians.
• Supervise the Crisis and Admissions Clinician and establish clear expectations for clinical intake, crisis response, documentation, debriefing, and handoffs.
• Develop a cohesive clinical team through clear expectations, regular communication, shared learning, and effective collaboration.
• Identify each team member’s strengths and growth needs. Set development goals and provide opportunities to build clinical and leadership skills.
• Participate in hiring, onboarding, training, and performance evaluation. Address performance and conduct concerns promptly and constructively.
• Ensure therapists have access to clinical supplies, sensory tools, and other therapeutic resources needed to provide effective care. Identify needs and coordinate purchases through organizational processes.
• Model the organization’s core values and build a team culture grounded in respect, accountability, and care.

Treatment and Therapeutic Services

• Oversee the quality and timely completion of diagnostic assessments, individualized treatment plans, treatment plan reviews, and clinical discharge recommendations.
• Guide the delivery of individual, family, and group therapy to ensure services respond to each youth’s needs and treatment goals.
• Lead the implementation of Guidetree in clinical services. Ensure therapists understand how to use and incorporate Guidetree into treatment planning and therapeutic practice, and receive support as implementation progresses.
• Monitor treatment progress and outcomes, help therapists address barriers, and guide changes to interventions when needed.
• Partner with residential managers to ensure clinical plans and therapeutic strategies are understood and applied in daily residential care.
• Participate in multidisciplinary case discussions and high risk reviews, providing clinical direction when a youth’s needs require additional attention.

Clinical Admissions and Crisis Response

• Own the clinical component of admissions, including review of referral information, assessment of behavioral health and safety needs, clinical recommendations, completion of required documentation, and handoff to the ongoing treatment team.
• Partner with the Manager of Integrated Care, who coordinates the overall admission and discharge processes, to address clinical barriers and support transitions.
• Oversee the Crisis and Admissions Clinician’s clinical intake, crisis assessment, intervention, documentation, debriefing, and handoffs.
• Collaborate with the Crisis Response Team, residential staff, nursing, and other campus partners to support appropriate clinical responses to crises.
• Provide clinical consultation on crisis assessment, stabilization, escalation decisions, debriefing, and follow up.
• Review recurring crisis patterns with staff and other leaders to strengthen treatment plans, safety approaches, and clinical practice.
• Apply a strong understanding of the organization’s Therapeutic Crisis Intervention model when guiding and evaluating crisis response.

Documentation, Service Quality, and Accountability

• Monitor the accuracy, quality, and timely completion of clinical notes, assessments, treatment plans, crisis documentation, and other required records.
• Review and approve clinical documentation when required by organizational workflow. Coach staff on needed corrections and improvements.
• Monitor service delivery, productivity, and documentation that supports accurate billing and coding. Work with staff and relevant departments to resolve gaps or errors.
• Use record reviews, service data, youth feedback, and clinical outcomes to identify and carry out improvements.
• Implement clinical policies, procedures, and the model of care established by the Clinical Director.
• Communicate effectively with youth, families, caregivers, case managers, medical providers, residential staff, and other partners involved in care.

Job Qualifications

• Master’s degree in social work, counseling, or a closely related clinical field.
• Current Ohio independent clinical license as a Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC).
• Experience providing clinical services to youth with significant behavioral health needs in residential treatment or a comparable setting.
• Experience leading, supervising, coaching, and developing staff, including independently licensed clinicians.
• Strong understanding of residential treatment and the relationship between clinical services and daily residential care.
• Experience with behavioral health documentation, billing, coding, and quality review.
• Strong clinical skills in assessment, treatment planning, clinical supervision, crisis response, and collaboration across disciplines.
• Strong understanding of Therapeutic Crisis Intervention or the ability to become proficient in the organization’s model.

Core Leadership Competencies

Clinical Acumen: Applies sound clinical judgment to assessments, treatment planning, supervision, and complex care decisions. Recognizes when a youth’s needs or level of risk require a change in approach.

Talent Development: Builds the capability of the clinical team through supervision, coaching, meaningful feedback, and opportunities for professional growth. Helps staff develop confidence and sound judgment while holding them accountable for their work.

Managerial Courage: Addresses performance concerns, clinical disagreements, ethical issues, and difficult decisions directly and professionally. Takes necessary action in the best interest of youth, staff, and the organization.

Strategic Agility: Adapts clinical practices as youth needs and program demands change. Leads the implementation of Guidetree and other clinical improvements while helping staff understand and apply changes in practice.

Teamwork and Collaboration: Builds effective working relationships across clinical, residential, integrated care, nursing, and crisis response teams. Brings people together to resolve barriers and support consistent care.

Communication and Influence: Communicates clinical direction clearly, listens to differing perspectives, and gains commitment to shared treatment goals and practice standards.

Crisis Leadership: Maintains sound judgment under pressure, guides clinical responses to urgent situations, and uses crisis reviews and debriefs to strengthen future care.

PHYSICAL DEMANDS described here are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position.

• Ability to lift and carry up to 50 pounds safely
• Ability to remain on feet for extended periods throughout the shift
• Frequent bending, squatting, kneeling, and movement throughout the unit
• Ability to respond quickly during crisis situations
• Ability to perform approved physical safety interventions in accordance with Therapeutic Crisis Intervention (TCI) training

WORKING CONDITIONS described here are representative of those that must be met by an employee while performing the essential duties of this position.

• Smoke-free work environment
• Work schedule may include evening, weekends, and holidays
• Ability to provide services during non-traditional working hours
• Work involves exposure to physical risks including crisis intervention, physical safety interventions, loud noises, and stressful situations

Disclaimer

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.