Manager of Special Services

Embracing Lightshare's mission, vision and our five Pillars is important for our work at Lightshare.  Our five pillar embrace the following:: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us). 

Benefits available to our employees:

Lucrative vacation time – 168 hours 

Mental Wellness Days – 3 days

Medical insurance, prescription tools, dental, vision, mental health, wellness programs, EAP, life and ADD and the ability to participate in a 401K, Supplemental – accident, hospital indemnity and critical illness.

About the Role:

The Manager of Special Services is responsible for overseeing and coordinating specialized programs and services that support the organization's strategic objectives and enhance operational effectiveness. This role involves managing a diverse team, developing innovative solutions to meet unique client or organizational needs, and ensuring compliance with relevant regulations and standards. The manager will collaborate cross-functionally to integrate special services seamlessly into broader organizational initiatives, driving continuous improvement and excellence. They will also analyze service delivery metrics to optimize performance and resource allocation. Ultimately, this position plays a critical role in elevating the quality and impact of specialized services to meet evolving demands within the United States market.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Social Services, Public Administration, or a related field.
• At least 5 years of experience in managing specialized programs or services within a professional setting.
• Proven leadership skills with experience managing teams and coordinating cross-functional projects.
• Strong knowledge of regulatory requirements and compliance standards relevant to special services.
• Excellent communication and organizational skills.

Preferred Qualifications:

• Master’s degree in a related field such as Social Work, Public Administration, or Business Management.
• Experience working within government agencies, non-profit organizations, or specialized service providers.
• Familiarity with data analytics tools and performance measurement methodologies.
• Certification in project management (e.g., PMP) or related professional credentials.
• Demonstrated success in driving innovation and process improvements in service delivery.

Responsibilities:

• Lead and manage the special services team, providing guidance, training, and performance evaluations to ensure high-quality service delivery.
• Develop, implement, and monitor specialized programs tailored to meet the unique needs of clients or internal stakeholders.
• Collaborate with other departments to align special services initiatives with overall organizational goals and compliance requirements.
• Analyze data and feedback to assess program effectiveness and identify opportunities for improvement or innovation.
• Manage budgets, resources, and vendor relationships related to special services to maximize efficiency and cost-effectiveness.

Skills:

The Manager of Special Services utilizes leadership and communication skills daily to effectively guide their team and collaborate with various departments. Analytical skills are essential for interpreting service data and making informed decisions to enhance program outcomes. Organizational skills help manage multiple projects, budgets, and vendor relationships simultaneously, ensuring smooth operations. Knowledge of regulatory compliance ensures that all services meet legal and ethical standards, protecting the organization and its clients. Additionally, problem-solving and innovation skills enable the manager to develop creative solutions that address unique challenges and improve service quality.