Manager of Behavioral Health Patient Access, Mental Health Unit, 40-Hours, Days, Flexibility to department needs

Overview

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! 

 

Hours: 40-Hours, Days, Flexibility to department needs

 

$39.00 - $51.46

 

Disclaimer:

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization. 

 

Job Summary

The Manager of Behavioral Health Patient Access is responsible for providing clinical oversight and operational support to staff conducting behavioral health crisis evaluations in the Emergency Departments and in the inpatient units (as needed). This role ensures timely assessments, appropriate level-of-care determinations, and safe, effective discharge planning. The Manager of Behavioral Health Patient Access serves as a supportive and collaborative leader, ensuring high-quality care for patients and a positive, responsive environment for staff.  This position reports directly to the Director of Behavioral Health Services.

 

Responsibilities

Essential Functions

• Provide clinical supervision and real-time support to staff completing crisis evaluations in the Emergency Department and on the inpatient units.

• Collaborates with the Lead BH Navigator to review and approve clinical assessments and discharge dispositions.

• Oversees the coordination of  inpatient psychiatric bed searches for patients requiring admission.

• Oversee insurance verification and prior authorization processes/department.

• Oversees the process of safety plans and DC planning by ensuring completion of safety plans and appropriate discharge planning for patients returning to the community.

• Oversees the process of facilitating collateral contacts with families, providers, and community support.

• Oversees collaboration with the Emergency Department, inpatient staff and community partners to ensure continuity of care.

• Monitor workflow and support efficient patient throughput.

• Promote a culture of teamwork, accountability, and patient-centered care.

• Completes 90 day, annual and on-going staff performance evaluations

• Collaborates with the Behavioral Health Director to create strategic planning and yearly goals for the crisis and admissions department team.

• Collaborates with the Lead BH navigator and the Lead of Admissions to design and implement staff education

• Completes and approves departmental payroll weekly.

• Collaborates with the department lead staff to ensure that clinician staffing is adequate to meet crisis assessments and disposition planning for behavioral health organizational needs.

• Other duties as assigned.

Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, or related field required.

• LICSW: independent clinical licensure required.

• 3–5 years of behavioral health crisis experience, preferably in an emergency department or acute psychiatric care setting.

• Prior leadership or supervisory experience preferred.

• Knowledge of psychiatric assessment, levels of care, and crisis intervention.

• Experience with insurance authorization processes preferred.

• Familiarity with Point Click Care platform preferred.

Skills & Competencies:

• Strong clinical judgment and decision-making

• Effective communication and interpersonal skills

• Ability to lead and support staff in a fast-paced environment

• Excellent organizational and problem-solving abilities