Manager (OBH), Behavioral Health Quality Assurance

The One Brooklyn Health (OBH) Manager of Behavioral Health Quality Assurance is responsible for overseeing and advancing quality improvement, regulatory compliance, and risk management (NIMRS) across all behavioral health services for One Brooklyn Health System (OBH).

This role ensures the delivery of safe, effective, and patient-centered care through data-driven performance improvement initiatives, robust quality assurance programs, and continuous monitoring of clinical outcomes.

The Manager serves as a strategic leader and subject matter expert in behavioral health quality, incident review and compliance standards.

Quality Improvement & Assurance:

• Assist it the development, implementation, and management of the Behavioral Health Quality Assurance/Performance Improvement Program.
• Assist in designing and management of performance improvement initiatives based on outcome data, clinical indicators, and patient feedback.
• Lead root cause analysis, failure mode effects analysis (FMEA), and incident reviews to reduce risk and improve care.

Regulatory & Compliance:

• Ensure compliance with all federal, state, and accrediting bodies (e.g., Joint Commission, CMS, HIPAA, state mental health departments, and the Justice Center).
• Prepare for and manage external audits, surveys, and regulatory inspections.
• Maintain policies and procedures that align with current laws, regulations, and best practices.

Incident Review Investigations:

• Performs incident review investigations and reports findings to the appropriate investigating body.
• Collaborate with colleagues across the system to review, assess and submit the documentation and required documents.

Data Analysis & Reporting:

• Collect, analyze, and report data related to key performance indicators (KPIs), quality metrics, and clinical benchmarks.
• Present findings and improvement recommendations to executive leadership and board-level quality committees.

Team Leadership & Collaboration:

• Supervise quality staff and lead multidisciplinary quality improvement teams.
• Provide training and support to clinical and administrative staff on QA/QI processes.
• Foster a culture of accountability, transparency, and continuous improvement.

Education:

• Master’s degree in Nursing, Psychology, Social Work, Public Health, Healthcare Administration, or a related field required.

Experience:

• Minimum five (5) years of progressive experience in behavioral health quality improvement, required.
• Minimum three (3) years experience is a supervisory/leadership role, required.

Licenses, Certifications:

• Current and valid New York State Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or relevant clinical license preferred.
• Certification in Healthcare Quality (CPHQ) strongly preferred.

Knowledge, Skills and Abilities:

• Deep knowledge of behavioral health systems, clinical care standards, and regulatory requirements.
• Strong leadership, communication, and organizational skills.
• Proficient in data analysis, performance measurement, and process improvement methodologies
• Experience with electronic health records (EHRs) and quality reporting systems

 Physical Demands:

• Involves standing, walking, sitting, talking, hearing and bending.
• May include some repetitive motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and can be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., site, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of One Brooklyn Health (OBH).

OBH is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.