Manager, Elder Care Management

Jewish Community Services (JCS) provides programs and services for people of all ages and backgrounds, helping them achieve their goals, enhance their wellbeing, and maximize their independence.

Jewish Community Services (JCS) is seeking an experienced and compassionate Full-Time Manager, Elder Care Management to lead our Elder Care Management Program. This leadership role is ideal for a seasoned professional with expertise in aging services, care management, program operations, staff supervision, and community outreach who is passionate about supporting older adults and their families while growing a high-quality, person-centered program.

In this role, you will oversee program operations, clinical services, fiscal activities, community outreach, and strategic growth initiatives while providing supervision and support to Elder Care Managers. You will maintain a small caseload, build relationships with referral partners, ensure quality and compliance standards are met, and collaborate with agency leadership to expand services and strengthen community impact. This position operates in a hybrid work environment.

Primary Responsibilities

Program Leadership & Community Outreach

• Develop and implement strategies to grow the Elder Care Management Program and increase community awareness.
• Establish and maintain relationships with healthcare providers, hospitals, rehabilitation facilities, senior living communities, attorneys, financial professionals, government agencies, and community organizations.
• Serve as a key ambassador for the program within the community.
• Conduct presentations, educational workshops, training sessions, and outreach activities for professionals, caregivers, and community groups.
• Identify new referral sources and partnership opportunities to support program growth.
• Monitor community needs and emerging trends to enhance services and strengthen program impact.
• Collaborate with agency leadership on strategic planning initiatives.

Program Operations & Staff Supervision

• Recruit, onboard, supervise, and evaluate Elder Care Managers and program staff.
• Monitor caseloads and workflow to ensure timely, effective service delivery.
• Provide professional guidance regarding assessments, care planning, service recommendations, crisis management, and complex client situations.
• Review and approve client documentation, assessments, care plans, and case records.
• Maintain compliance with agency policies, professional standards, and regulatory requirements.
• Lead quality improvement efforts and monitor program outcomes and performance objectives.

Direct Client Services

• Maintain a small caseload of older adults and families requiring care management services.
• Ensure the delivery of high-quality, person-centered care management services.
• Provide oversight of assessments, care plans, interventions, and service coordination.

Fiscal & Grant Management

• Participate in annual budget planning and program revenue discussions.
• Support grant management activities and collaborate with Quality Assurance staff on grant reporting requirements.
• Ensure documentation and case activities support grant reporting and program outcomes.
• Collaborate with the Director of Aging Services to support the financial sustainability of the program.

Agency Collaboration

• Participate in agency leadership meetings, including Management/Supervisory Council.  
• Collaborate across departments to support clients and strengthen service delivery.
• Contribute to agency-wide initiatives and strategic priorities.

Qualifications & Experience

• Master's or doctoral degree in Social Work, Gerontology, Human Services, or a related field required.
• Three to five years of relevant professional experience in aging services, care management, or a related field.
• Minimum of three years of supervisory or management experience.
• Strong knowledge of elder care management processes, assessments, care planning, and service coordination.
• Demonstrated experience leading teams and supporting professional development.
• Excellent community outreach, relationship-building, public speaking, and training skills.
• Strong organizational, communication, and problem-solving abilities.
• Understanding of JCS' relationship with The Associated, the Baltimore Jewish community, and the broader community preferred.
• Ability to work independently while collaborating effectively with agency leadership and community partners.

Work Environment

• Hybrid work environment with the ability to be onsite as needed.
• Regular local travel for outreach activities, presentations, networking, and client-related needs may be required.

Pay: $70,000 - $75,000/year 

Why JCS? 

At JCS, you'll be part of a mission-driven organization dedicated to improving the lives of individuals and families throughout our community. Our team members play a vital role in ensuring clients receive the services they need while supporting the financial health and operational excellence of the organization. 

The PERKS of Working at JCS: 

Comprehensive Benefit Plan + 401(k) Match + Generous Paid Time Off + Paid Holidays + Free JCC Gym Membership + Professional Development Opportunities + Legal Shield + Pet Insurance + Long-Term Care Insurance + Free CEU Opportunities 

JCS is an Equal Opportunity Employer 

All opportunities at JCS are contingent upon successful completion and receipt of acceptable results of criminal background clearances, drug test, and degree and/or license verification. If the position requires driving, a valid driver's license, motor vehicle clearance, and proof of auto insurance are required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply. 

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation), or any other basis protected by federal, state, or local law. 

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.