POSITION OVERVIEW

 

Implement training of new and ongoing staff, serves as a resource for other Service Coordinators. Assists with coverage and starting new clients as well as maintains a small case load as a Service Coordinator. 

 

SFCC’s philosophy: "All children can learn if we can learn how to teach them."

ESSENTIAL FUNCTIONS

• Trains all new Service Coordinators prior to transition to Quality Assurance Coordinator. Assists with items below in regard to oversight: 

• Responsible for training of staff (along with the Director of County Programs, Manager of County Programs and Quality Assurance Coordinator when applicable) in mentorship and education capacity using the onboarding training check list for new staff. 

• Assists Director of Programs at individual service coordinator annual reviews for updates/feedback with data collected 

• Training of staff is held in a hybrid model of virtual (paperwork and computer tasks) and in-person (oversight of home visits) 

• Onboarding checklist requires competency checks of new staff at 30, 60, and 90 days with agency 90-day employee eval completed with Director of County Programs, trainer and new employee. Any concerns during competency checks and training should be brought to the Director of County Programs immediately. 

• Lead Trainer does not have allowance of write ups of staff 

• Will be main point of contact for new employees for 3-6 months before transitioning to Quality Assurance Staff in a mentorship and education capacity. 

• Using the onboarding checklist, Lead Trainer will ensure that new staff complete online state trainings within first two weeks of starting and submit access requests to Milwaukee County Liaison 

• Complete initial discussions, hands on training, and oversee staff complete tasks independently prior to transition to Quality Assurance Coordinator begins oversight. 

• Is familiar with and upholds all Waiver rules and regulations established by the state, county and our agency to assist service coordinators when needed. 

• Establishes positive, helpful relationships with clients, families, and both internal and external teams 

• Works with Director of County Programs and Manager of County programs to provide ideas and systems for continuous improvement and will inform Director and Manager where training gaps may exist and where/how to strengthen systems.  

• Attend meetings as appropriate (when requested by Director of Programs), including in-house and community meetings relating to the CLTS Waiver   

• Carries out all essential functions of the Service Coordinator role for own personal caseload as well as serves as CLTS Service Coordinator coverage during leaves, staff transitions or other extenuating circumstances.  

• Personal caseload would be between 12-15 (to allow room for training new staff, coverage during staff departures, and other duties/tasks assigned) and maintaining an average of 8 units/month/child for personal caseload 

• Facilitates and participates in the development, review and evaluation of the Individual Service Plan (ISP). Completes all follow up documentation needed with plan updates, including but not limited to: 

• Prior Authorization for Services (PAS) 

• Participant Focused Assessment (PFA) and additional documentation associated with 6 month and recertification home visits.  

• Completing annual functional screens to determine eligibility for each child on case load within the child’s recertification month 

• Maintains mandated regular contact with families on personal caseload to ensure services are being delivered appropriately and as described by the ISP  

• Monthly contacts, 2 home visits per year based on a child’s recertification month.  

• Maintains all required paperwork as it relates to clients. Keeps documents up to date in the proper order in the files  

• Including completing and maintaining case notes within 48 hours of task completion 

• Ensures compliance of mandated timelines, policies, and CLTS procedures 

• Assist with interpretation and translation when needed (either being fluent in language or using SFCC’s approved provider) 

• Assists with starting new clients from waitlist and county transfers when applicable (new cases would be dispersed to your SSCs when availability is established) 

• Between personal caseload, coverage, and starting new clients case load may reach up to 50-55 clients. 

• Perform other related duties as assigned.

PHYSICAL DEMANDS OF THE POSITION 

• Walk, sit, stand and climb stairs  
• Bend/twist and reach  
• Far vision at 20 feet or further; near vision at 20 inches or less  
• Speak and hear  
• Kneel, crouch, climb, feel and stoop  
• Lift objects weighing up to 10 lbs  
• Carry objects weighing up to 10 lbs  
• Handle or manipulate objects at a low intensity level of effort  
• Ability to operate standard office equipment and technology.

 

MENTAL REQUIREMENTS

• Must be able to cope with changes in routine to accommodate needs of the agency  

• Must be able to make decisions and exercise good judgment under stress and time restraints.
• Flexibility to adapt to changing routines.
• Ability to exercise sound judgment and decision-making under time-sensitive and high-stress conditions.

ENVIRONMENTAL / WORKING CONDITIONS

 

• Inside work environment approximately 90% of the time. 
• Home visits are required. This includes travel to family residents and other community locations.  

• Requires driving 10% - 33% of the time when serving as a Service Coordinator  

 

REQUIRED EDUCATION/LICENSE/CERTIFICATION  

 

• Bachelor’s degree in Social Work or related field  
• 1 year of disability experience in related field required 
• Has minimum 2 years experience of Case Management  
• Prior knowledge of CLTS service coordination required 
• Prior training or mentorship experience preferred 
• Must have a valid Wisconsin driver’s license and may not have more than three current minor driving violations and/or one current at-fault accident on your record. Auto insurance must include $100,000/$300,000 bodily injury and $100,000 property damage  
• WI Department of Justic (DOJ) and WI Department of Children and Families (DCF) Caregiver Background Check required.  

EQUIPMENT USED

• Computer, copy machine, fax machine, telephone, and other communication or therapy-related equipment as needed.

REQUIRED KNOWLEDGE AND SKILLS   

• Superior organization skills and attention to detail   

• Knowledge of CLTS Waiver rules, regulations, and Milwaukee County Standards  

• Experience with Gainwell/ForwardHealth or comparable authorization systems  

• Experience with children/youth with disabilities  

• Ability to function effectively in a team and to work independently   

• Understand and follow written and verbal directions   

• Read, write, basic math skills   

• Excellent interpersonal skills   

• Ability to prioritize multiple demands   

• Must possess and practice a customer service focused philosophy   

BEHAVIOR and ATTITUIDE

The mission and philosophy of St. Francis Children's Center require the Speech-Language Pathologist – Birth-to-Three to perform all duties in a professional, respectful, and collaborative manner. The Speech-Language Pathologist – Birth-to-Three is expected to demonstrate integrity, accountability, leadership, and a commitment to providing exceptional care and education for children while fostering positive relationships with families and colleagues. This position serves as a role model by promoting teamwork, maintaining open and respectful communication, embracing continuous learning and creating a positive culture. Respect for confidentiality, professionalism, and adherence to accreditation standards, and St. Francis Children's Center policies are essential to successful job performance.

 

AT-WILL EMPLOYMENT

 

Employment with St. Francis Children's Center is at-will, meaning that either the employee or the organization may terminate the employment relationship at any time, with or without cause, and with or without advance notice, consistent with applicable law. This job description does not constitute an employment contract, and nothing in this document should be construed as creating an express or implied contract of employment for a specific term or as altering the at-will nature of employment. No supervisor, manager, or representative of St. Francis Children's Center has the authority to enter into an agreement for employment for any specified period of time, or to make any promises or commitments contrary to the foregoing, unless such agreement is in writing and signed by an authorized officer of the organization.

 

Equal Employment Opportunity Policy

St. Francis Children’s Center is in compliance with the equal opportunity policy and standards of the Wisconsin Department of Workforce Development, the Wisconsin Department of Health and Family Services and all applicable local, state and federal statutes and regulations relating to nondiscrimination in employment and service delivery.

It is our aim to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non-use of lawful products off the employers premises during working hours. All supervisors and managers are expected to support goals and programmatic activities relating to nondiscrimination in employment.