Lead Clinical Case Management Supervisor

Job Title:  Lead Clinical Case Management Supervisor

Pgm/Dept: Supported Independent Living

Reports to: Clinical Program Director

Classification: Regular, Full-Time, FLSA Non-Exempt

 Pay Range: $110,000 - $115,000 Annually DOE

Location:  1605 Jefferson Street, Oakland, CA 94605

Office Hours:  Mondays-Fridays 8:30 am-5:00 pm

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities.

Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Position Summary

The Lead Clinical Case Management Supervisor will provide case management oversight of referral and intake process of the SIL program providing leadership and training to case management staff working in the field to establish effective relationships to people with mental health issues and meet goals of individual client-centered care plans, which may include service coordination, medication management support, assistance with life skills training, finding and maintaining housing and healthcare. A collaborative and results-oriented leader who will supervise master’s level social work and multi-disciplinary case management staff and manage overall operations of an integrated services program. The Supervisor is responsible for monitoring outcomes toward achieving program and individual outcomes. The Supervisor participates in the middle management team and is responsible for coordinating with other agency departments, hiring and evaluating staff teams, developing resources and implement training to ensure a well-trained high functioning team, and to provide direct oversight of all aspects of program to ensure quality and compliance. The Clinical Supervisor reports to the Clinical Program Director.

Primary Responsibilities

• Hire, train, develop and supervise/coach a multi-disciplinary team of social work and case management staff. Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement. Facilitate regular weekly staff meeting.
• Provide training and consultation grounded in evidence-based practice but not limited to trauma-informed care, strength-based approach and motivational With management team, implement, train, and coach staff in best practice strategies.
• Ensure quality of services and accuracy and timeliness of all aspects of participant records including timely submission of all utilization, fidelity and outcome data. Participate in meetings to review participant progress and utilize data to evaluate progress and consider strategies to recalibrate intervention to ensure success. Include development of team-based strategies and excellent collaboration among team members.

• As assigned, implement intake and referral system to ensure full census, low vacancies, and retention in program.
• Effectively manage team to ensure baseline and in program assessments, summaries and action plans are timely and accurate.

• Provide procedural oversight and assign cases to program case managers.
• Intakes all ACCESS referrals of new clients to the SIL Program.
• Facilitate weekly and bi-weekly triage meetings to coordinate services.
• Support team with training to develop effective rapport, case management, crisis intervention, documentation and time management skills.
• Ensure 52% of activities are linked to billable behavioral health services.
• Builds, maintains and complies with Bonita House’s policies and procedures as it relates to day-to-day program operations in collaboration with Clinical Program Director, and records maintenance (staff performance evaluations, professional development strategies, training recommendations etc.).
• Foster relationships with collaborative partners and potential referral sources including Police Departments, Justice System, Behavioral Healthcare Services staff, County Healthcare staff, etc.
• Develop relationships with the community-at-large to instill support and confidence in the agency and in the program. Serve as a spokesperson for the agency when called upon.
• Assist in developing materials, assessment tools, and other program processes/documents/tools.
• Facilitate regular team and case conference meetings.
• Assist in coaching staff and in ongoing educational efforts.
• Other duties as assigned by Clinical Program Director.

Qualifications and Requirements

• Master’s degree in Psychology, Social Work, Counseling, or a related field & active registration (LCSW, LMFT, LPCC) with the California Board of Behavioral Sciences or Board of Psychology.
  
• Direct Service Experience – at least three years of full-time social work or casework employment in the field of family or child welfare services required.
• A strong dedication to cultural competency that creates conditions that remove barriers and increase a sense of belonging.
• Three years’ experience working with people with moderate to severe mental health needs, people with histories of homelessness, and/or who have a co-occurring disorder.
• BHI conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background checks is a requirement for employment with the agency.
• A valid driver’s license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
• Local travel and ability to operate motor vehicles as required.
• Passion for the BHI mission.

Knowledge Skills & Abilities

• Passion and understanding of how to provide low-barrier outreach services.
• Understanding and ability to implement and support social This includes but is not limited to, an understanding of human behavior.
• Must also have an understanding and ability to coach others in Harm Reduction, Stages of Change, Trauma-Informed Care, and Motivational Interviewing.
• Understanding and practice of culturally sensitive components of direct service delivery.
• Excellent verbal and written skills and the ability to present information effectively.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to build supportive and respectful working relationships with staff, participants, and stakeholders in the community.
• Ability to effectively intervene in crisis situations using de-escalation techniques.
  
• Strong supervisory and leadership skills.

Work environment/Physical demands:

The work environment and physical demands described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, in accordance with applicable laws.

Physical Activity:

The position requires periods of sitting, standing, and walking throughout the workday. Employees may be required to move between offices, program spaces, and meeting areas, including navigating stairs.

Lifting & Carrying:

Must be able to lift, carry, or move items up to 15 pounds on an occasional basis.

Manual Dexterity & Communication:

Requires the ability to operate a computer, keyboard, and other office equipment; to talk and hear in person and by telephone; and to read printed and digital materials.

Work Environment:

Work is typically performed in an office or community-based setting with standard lighting, temperature, and noise levels. Some positions may require travel between locations as part of regular duties.

Travel required:

This position requires regular travel to multiple agency and partner locations within the Bay Area. Employees must have reliable transportation and the ability to reach designated sites within reasonable travel times.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EEO Statement: Bonita House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.