Lead Case Manager

Lead Case Manager

Zygmunt Arendt Support Services

Senior Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.

Program and Division Description

Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. 

Felton’s Zygmunt Arendt Supportive Services Program provides on-site case management, wellness support, and behavioral health services. Services aim to support tenants in maintaining stable housing and improving access to resources. Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently. Support services include case management, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions. Felton is committed to implementing evidence-based practices and research within its community-based services.

Job Description

Under the supervision of the Program Director, the Lead Case Manager works in direct service with individuals experiencing homelessness, substance use, mental health needs, and medical complexity.  This is a supervisory and leadership position that will lead the team in day-to-day operations.  The Lead Case Manager directly supervises and works with the interdisciplinary team to reach out and engage all tenants, assess their needs upon move-in and throughout their residency, connect tenants to services, and work together to overcome obstacles to retain housing stability.  This position will carry a full caseload, leading staff meetings, assisting with various compliance processes, attending relevant HSH meetings, and taking on specialized improvement projects.   This team member connects tenants to services including benefits, vocational or educational resources, mental health, medical, substance use services, and any other appropriate resources, as needed.  The Lead Case Manger will guide the team to conduct independent living skills, communication skills, social skills, and other necessary groups and activities to support independence, maintain housing stability, and promote mental health recovery.  This supervisory position provides structure and program development. The Lead Case Manager will also coordinate closely with property management partners and collaboratively conduct wellness and emergency safety checks.  This person will also bring expertise regarding the specific needs of older adults and those entering housing from homelessness, as well as aging physical and mental health needs.  The Lead Case Manager ensures that the entire team maintains accurate, detailed records of client contacts and incident reports as required by Felton, HSH, ONE system, and county and state regulations.  This person will also bring expertise regarding the specific needs of older adults and those entering housing from homelessness, as well as connections to community resources, recreational opportunities, and other connections to necessary services. 

Minimum Requirements and Qualifications

• Bachelor’s degree in Social Work, Psychology, or related fields of study required.
• Work closely with an interdisciplinary team and collaborate with property management.
• Communicate effectively, orally and in writing, with all internal and external team members and with partnering agencies.
• Strong organizational, communication, and interpersonal skills.
• Perform intakes and service plan development for adults with a history of being unhoused and other psychiatric or medical conditions or disabilities.
• Provide case management services, which could include connection to primary care, coordination with other providers and community resources, housing stabilization services, etc. Link tenants to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources. 
• Maintain records of each client contact or service in accordance with mandated standards of HSH and Felton. Meet requirements of timely access for client care and documentation.
• Participate in team meetings and case conferences through presentation of cases, discussion of issues, and exchange of information and ideas.
• Provide crisis intervention to prevent hospitalization and collaborate with clinicians or other providers as needed. Respond to emergency situations as they arise.
• Commit to ongoing training, including developing specializations in evidence-based practices.
• Use the ONE and CIRCE systems to maintain client records related to housing per HSH standards.
• Deliver exceptional customer service to tenants, community partners, and team.
• Address specific housing needs via training, coaching, or community resource referrals to support tenants in maintaining stable housing.
• Provide emergency wellness checks.
• Passionate about working with older adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met.
• Bilingual capabilities in Chinese (Cantonese/Mandarin) are highly desirable to support programmatic and community engagement.
• Previous experience leading activities and groups preferred  
• Demonstrated computer skills in word processing (i.e., Microsoft Word, Excel) and ability to learn electronic charting.  
• Time management skills and the ability to prioritize projects and follow through.  
• Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.  
• Openness to learn, consult, and receiving constructive feedback. 
• Ability to be a team player with a welcoming attitude.
• Available to work business hours, Monday through Friday, onsite 

Additional Information:

Reports to: Lead Clinical Case Manager

Job Type: Full-time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $75,000 - $80,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.