Intervention Specialist

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!  

We are currently looking to fill an Intervention Specialist role at our North Center! 

 SALARY: 

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Organizes community events, trainings and workshops on the topic of mental health and lead a network of community members and providers to respond to mass firearm incidents. This includes canvassing in the community and organizing Family Assistance Centers. Gathers and processes personal client information to make eligibility determination, assessments, and referrals. 
• Uses clinical judgement to assess potential harm or risk and makes recommendations to Supervisor about the safety plan, ensuring safety for the client and staff while in the community. 
• Assesses and evaluates client situation and engages with collaterals to obtain and analyze information necessary to make recommendations for level of care and service needs; when necessary, acts in the client’s best interest by engaging the courts, law enforcement, or other entities. 
• Utilizes a variety of clinical modalities to develop an effective working relationship with clients, families, and collaterals to create and implement a plan that will reduce or eliminate the risk; refers clients to required services, advocates for their needs, and provides supportive counseling. 
• Remains in compliance with required reports, assessments, and paperwork. 
• Provides after-hours coverage for cases that require immediate response. 
• Reassesses and monitors planned services to determine if clients' needs are adequately met, whether clients' circumstances have changed, and whether services are consistent with current need.  
• Utilizes knowledge of resources and helps clients to effectively utilize them. 
• Works with community groups around unmet and special needs by providing outreach and education. 
• Participates in and seeks out trainings and educational opportunities to maintain required training and/or certification. 
• Organizes time, manages job responsibilities independently to maximize service given to clients, and works within the program’s reporting, and billing requirements. 
• Other duties as assigned. 

REQUIRED EDUCATION, CERTIFICATIONS, CREDENTIALS and/or EXPERIENCE:  

•  Bachelor's Degree in Psychology, Social Work, or a related human services field from an accredited college or university required. 

TRAVEL/MOBILITY REQUIREMENTS: 

Driving for work required with a personally owned vehicle. 

TRAVEL BETWEEN SITES: Yes

PREFERRED QUALIFICATIONS: 

• Bilingual (English/Spanish) 

KNOWLEDGE, SKILLS, and ABILITIES: 

• 2+ years relative experience including (but not limited to): crisis intervention, verbal de-escalation, clinical work in a mental health setting, working with clients experiencing mental illness across the lifespan. 
• Demonstrated ability to work in a community based high-risk environment with diverse populations. 
• Knowledge of crisis intervention and safety planning. 
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). 
• Verbal de-escalation skills. 
• Strong interpersonal, written, and communication skills. 
• Excellent administrative and organizational skills. 
• Strong organizational skills and the ability to set priorities, organize time efficiently, and handle multiple demands. 
• Ability to work effectively with individuals and groups of diverse ethnic and socio-economic backgrounds.  

METROPOLITAN FAMILY SERVICES VALUES AND EXPECTED BEHAVIORS: 

• Client Centered/Mission Driven 
• Adaptable 
• Goal Oriented/Solution Focused 
• Self-Reflective and Receptive to Feedback 
• Collaborative 
• Positive Demeanor  
• Trustworthy/Accountable  

PHYSICAL REQUIREMENTS: 

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. This job description is not designed to cover nor contain a comprehensive, exhaustive listing of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here Metropolitan Family Services reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary, at any time, with or without notice to employees.