(INTERNAL ONLY) Case Manager - Independent Living Program (Bilingual Required)

FCNI is a community focused non-profit based in San Luis Obispo, CA. We work in partnership with San Luis Obispo County agencies and other community-based organizations to provide hope, stability, support , and empowerment to those in need. Our mission could not be accomplished without the dedication, passion, and commitment of our incredible team. Our employees are truly our most valuable asset. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and our collective achievements as well.

We are currently looking to fill the position of Case Manager in our Independent Living Program (ILP) serving clients in the San Luis Obispo County area.

The Case Manager provides comprehensive support and assistance to individuals and families in need. This position involves assessing client needs, developing and implementing individualized plans, coordinating services, implementing skills building interventions, and advocating for clients to ensure they receive the support and resources necessary to achieve their goals. The Case Manager works collaboratively with clients, interdisciplinary teams, and community partners to address a wide range of social, emotional, and practical needs. 

Anticipated start date: August 2026

COMPENSATION

• Pay Range: $23.60 - $35.540 per hour
• Full Time, Non-Exempt classification per FLSA 
  
• Spanish Bilingual differential- 10% increase on the employee's hourly base rate of pay
• Mileage reimbursement $0.725 cents per mile
  

EDUCATION & QUALIFICATIONS

• Associate degree preferred, Bachelor's degree in Social Work, Psychology, or a related field 
• One (1) year of direct experience in a Behavioral Health or Social Services setting such as outpatient clinics, facilitates and/or related community-based organizations, preferred
• Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
• Excellent communication skills (verbal, written, and interpersonal)
• Excellent time management, organizational and multi-tasking skills
• High level of accuracy and attention to detail
• Ability to maintain discretion and confidentiality with sensitive information

RESPONSIBILITIES 

• Conduct assessments of client strengths, needs, and goals through interviews, screenings, and evaluations to develop individualized case plans in collaboration with clients. 
• Provide one-to-one education and life skills training sessions, workshops, and group activities to teach clients practical skills and strategies for daily living. Adapt training methods and materials to accommodate diverse learning styles, cultural backgrounds, and developmental levels. 
• Assist clients with setting achievable life skills goals and helping to break them down into manageable steps. Monitor client progress toward goals, providing ongoing feedback, reinforcement, and support to promote success. 
• Empower clients to actively participate in decision-making processes regarding their care and service options while educating them about their rights, available resources, self-advocacy strategies to promote autonomy and self-sufficiency. 
• Contact clients with internal and external service providers, agencies, community resources, and support networks, including vocational training programs, education classes, and social services agencies. 
• Maintain up-to-date knowledge of available resources and collaborate with community partners to ensure clients have timely and effective access. 
• Provide emotional support, active listening, and validation to clients in distress. Assist clients in developing ongoing strategies, problem-solving skills, and access to community resources to address immediate needs, such as emergency shelters, mental health crisis support, and/or legal assistance. 
• Maintain accurate client records, documenting screenings, assessments, case plans, and case notes following agency documentation standards and timeline policies. Prepare and submit reports as required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes. 
• Ensure compliance with confidentiality regulations and agency policies regarding the handling of client information. 
• Collaborate with interdisciplinary teams to coordinate comprehensive care for clients. Participate in case consultations, team meetings, and multidisciplinary meetings to discuss client progress, case plans, and coordinator of services. 
• Other duties and projects as assigned. 

Equal Employment Opportunity

FCNI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, veteran status, disability, genetics, or any other characteristic protected by law. In addition to federal law requirements, FCNI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.