Intensive Services Case Manager

Job Details: Job Location: Pleasant Street - Providence, RI, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $24.14 - $30.02Hourly, Travel Percentage: Road Warrior, Job Shift: Day, FSRI is always looking for candidates that want to make a positive impact on the community! 

Position Summary:  Provides trauma-focused evidence-based services for children, youth and young adults in the community. Collaborates on cases with clinicians, psychiatric team, and other service providers to ensure best client care. Provides emergency crisis intervention as needed. Works as part of a trauma-focused multidisciplinary team to advocate for the clients and families to access appropriate and necessary resources from Human Services and similar departments/agencies to improve the quality of their lives.

 

Specific Duties/ Responsibilities


Participate in client/family assessments 
Collaborate with clinicians and other service providers to ensure client/family needs are being met and support the treatment teams’ work towards completion of treatment goals 
Collaborate with clinicians to provide evidence-based practices such as CBT, TFCBT, and DBT by following fidelity 
Participate effectively with the intensive services teams which include Healthy Transitions and Childrens Intensive Services teams to coordinate care and ensure treatment goals are being met
Teach client/family self-advocacy and independent living skills such as budgeting, employment/education and shopping, building competency in daily activities
Provide crisis intervention services with, and on behalf of, client/family as needed 
Build and maintain positive, working relationships with community organizations and service providers 
Schedule appointments with client/family based on clients’ needs   
Maintain confidentiality of client/family 
Transport client and family as needed 
Provide sensitivity to client/family cultural, ethnic, racial and socioeconomic issues and diversity 
Serve as a positive role model to client and colleagues 
Maintain or exceed productivity expectations 
Complete all professional and administrative documentation and forms in accordance with agency standards and within established guidelines and timeframes 
Prepare for and participate in Case Review process as scheduled  
Complies with FSRI policies, including those relating to HIPAA and CCBHC 
Proficient in using an electronic health record as well as project-specific software
Participates in all meetings as required by the team, supervisors and that are necessary for the role both internally and externally   
Maintain confidentiality of clients at all times   
Attend and participate in all required program and agency trainings 
Be available to work evenings to accommodate client’s schedules 
Approaches all work through a trauma and diversity and inclusion lens    
Performs additional responsibilities consistent with Agency needs, defined in consultation with supervisor(s)


 

Qualifications:


Bachelor’s degree in a human services field required or relevant experience
Skilled in operating various medical record software and hardware, word-processing, and database software programs 
Spanish Speaking preferred and is compensated
Flexible schedule with some evenings 
Excellent multitasking and communication skills a must
Ability to work independently and part of a team    
Bilingual/ASL skills are compensated by an additional 6%, above base pay.
Multilingual skills are compensated by an additional 8%, above base pay.


Physical Requirements: This position requires residential and community visits, employees in this position must have the ability to:


Current driver’s license, reliable transportation, registration and auto insurance   
Ability to communicate effectively    
Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators. 
Ability to lift up to 20lbs 
Must be able to work remotely and in person adhering to PHI requirements 


 

Don’t meet every single requirement?  Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! 


We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!


Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield. 


Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.
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