Intake Specialist

Description

ESSENTIAL RESPONSIBILITIES:

• Assess clients to determine eligibility for Community Service programs.
• Answer phone calls; respond to job-related questions, schedule clients for services in a timely manner.
• Perform client intake duties to include interviewing clients, certifying eligibility, completing applications, and updating client databases.
• Provide specialized case management (group and individual) for housing programs.
• Maintain current knowledge of programming requirements according to individual program standards and guidelines.
• Maintain up to date current knowledge of community agencies and programs to facilitate partnerships and appropriate client referrals.
• Submit necessary reports to supervisor as required.
• Maintain client confidentiality.
• Participate in required meetings, trainings, and outreach events.
• All other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Maintain databases to ensure accuracy. 
• Provide information and referral to other programs within Community Action Partnership
• Travel overnight as required.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• The ability to work independently, exercise judgement and take initiative.
• Demonstrate respect and professionalism towards clients.
• Work effectively with other team members and office staff.
• Proficient in oral and written communications along with basic math skills. 
• Basic understanding of computers, including MS Word, Excel, Outlook and other related programs. 
• Working knowledge of common office equipment (fax machines, copiers, and printers) 

MINIMUM REQUIREMENTS OF EDUCATION, TRAINING, AND EXPERIENCE:

• High School Diploma/GED (Required) or Bachelor’s Degree in in Social Services, Business or Human Services field. (Preferred)
• Minimum three years of experience in Human Services field (Required)
• Current PA driver’s license and reliable transportation. (Required)
• Free of child abuse/neglect history as verified by proper authorities prior to employment. (Required)
• Must obtain Child Abuse, PA State Police, FBI Fingerprinting and NSOR Clearances prior to starting employment. (Required)