Intake Specialist

MISSION STATEMENT

Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.

POSITION OVERVIEW                                                                                                                                     

Responsible for wide range of case management duties assisting applicants and referents to Greenhope’s residential program. Responsible for outreach and coordinating referrals, and completing the admission process for new clients, in accordance with program regulations. The position requires an individual who consistently works to achieve both personal and work-unit goals; effectively extends cooperative efforts beyond the confines of the department or discipline; interacts/deals effectively with others even in adverse conditions; is willing to go the extra mile to meet the needs and expectations of individuals, families and communities; is genuine passionate, professional, transparent and responsible. The intake specialist must have excellent customer service skills and able to develop internal and external resources and customer relationships.

KEY ESSENTIAL FUNCTIONS             

• Works with Residential Director to review prospective clients for admission into the various components.
• Send daily census report.
• Primary liaison with internal and external referral sources for residential services.
• Maintains a stream of referrals to ensure residential beds are filled on a weekly basis.
• Schedules and admits at least two clients a day to ensure residential beds are filled.
• Complete preliminary telephone or face-to-face screening to determine eligibility for services as delineated by contractual requirements via electronic health record system.. Conducts screening interview and complete LOCADTR, and other assessment documents. Obtain detailed demographic information on client criminal, family, substance, mental health and other relevant data.
• Answers all inquiries from potential program clients, returning all calls within 24 hours.
• Help to develop partnerships and linkages with all referral sources (hospitals, community agencies, crisis system, corrections, family, and other community partners) via phone and letters. Schedule recruitment activities for outreach staff. Input new and updated referral sources in Electronic Health Record system (NextGen).
• Attends/engages in outreach opportunities at least twice a month to promote the program services.
• Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered. Coordinate with the Benefits department to ensure client financial status via Medicaid and other managed care funding source. May need to review financial information as needed to determine ability to pay for services.
• Maintains all program waiting lists, admissions, discharges and updates all lists on an on-going basis. Maintains weekly/monthly contact with referring case managers and other providers.
• Conduct induction process with residential clients and deliver to primary counselor. Coordinate with department manager to have active list of primary counselor assignments.
• Distribute email notification of pending admission and actual admission report in a timely manner to include chart number, name, children, and any other pertinent documents.
• As needed, participate in clinical staff meetings and case conferences as necessary to ensure good coordination and continuity of care.
• Performs chart audits, conducts quality assurance and reports on performance improvement to ensure qualitative, accurate and timely documentation.
• Assists staff with diagnosis, assessments and decisions for admission and ensure that they are up-to-date on new trends of substance use.
• Other duties as provided by supervisor.

REQUIREMENTS                                                                                                                                               

• LMSW, MSW eligible for licensing, CASAC or other equivalent license that is considered a QHP
• A minimum of 2 years’ work experience in the addiction or counseling field
• Working knowledge of electronic health records.
• Demonstrate skills in strengths-based, person-centered, self-directed care.
• Must obtain Mandated reporter (2 hours) training/certificate prior to hire date. o Website info: https://nysmandatedreporter.org/TrainingCourses.aspx
• Knowledge of DSM-V diagnoses, substance abuse, and recovery
• Knowledge of state and local behavioral health and related services
• Ability to communicate effectively, both orally and in writing
• Ability to work independently and with others and on a team.
• Ability to maintain confidentiality of information.
• Ability to work under pressure and handle issues which develop unexpectedly.
• Pass criminal and child abuse background check.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.