Intake Coordinator, Rally Point

Job DetailsJob Location: Veterans Village of San Diego - San Diego, CA 92110Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $24.00 - $28.00 HourlyJob Shift: AnyTitle: Intake Coordinator

Department: San Diego Housing Commission

Reports to: Program Manager

FLSA Status: Full-time, Non-Exempt

 

Job Summary:

As one of VRC’s first contact with applicants and referral sources, the Intake Coordinator ensures everyone is treated with dignity and respect. Throughout the intake process, the Intake Coordinator is tasked with specific responsibilities that meet contractual requirements and program goals. By maintaining high standards of care, the Intake Coordinator ensures all components of the intake process have been completed and successfully transfers the new resident to an assigned case manager. Additionally, the Intake Coordinator conducts outreach to various community-based organizations to discuss referrals, attends appropriate community-based and program-based meetings.

 

Essential Functions and Duties


Conduct in-depth assessment and intake assessment of all clients to determine program eligibility
Identify housing barriers upon intake including but not limited to: tenant history, financial history, social supports, criminal history, employment history and other presenting barriers
Prepare daily status reports and monthly reports
Maintain demographic and other needed information regarding all clients seeking assistance
Assess risks and appropriateness of applicants and provide recommendations/concerns to Program Manager
Maintain demographic and other needed information regarding all clients seeking assistance
Assure that each applicant is provided appropriate services or referrals and utilizes program components that are consistent with the clients service needs
Establish and maintain both an intake schedule and if needed, a waiting list for prospective clients
Maintain case information and notations within VVSD electronic healthcare record
Document client information in the San Diego County Homeless Management Information System (HMIS)
Respond to queries from prospective clients and referral sources, in timely manner
Other duties as assigned by supervisor

QualificationsQualifications:


Minimum of a Bachelor’s degree in Human Services or Social Work or related field preferred
At least 6 months paid experience in Human Services field preferred
Experience with Service Point, or similar data management system a plus
Familiarity with the use of HMIS preferred
Familiarity with San Diego County Coordinated Shelter Intake Programs preferred
Must be proficient with Microsoft Word and Excel
Must have good data entry skills
Knowledge of Homeless Management Information Services (HMIS) a plus.
Prefer prior experience working with homeless population
Ability to prioritize competing responsibilities and thrive in challenging situations
Able to change priorities at a moment’s notice
Knowledge of community resources for veterans preferred
Self-motivated and able to work with little oversight
Team player
Able to work with diverse population, including people presenting Substance Use Disorder and behavioral issues
Basic understanding of veterans benefits and issues
Must be able to fluently read, write and communicate in English
Must be able to comfortably, both mentally and physically, perform all aspects of job description
Must be able to sit comfortably for long periods
Valid California driver’s license, current vehicle insurance
Must be able to pass criminal background check and drug screen
Veteran Status a Plus!


 

Physical Requirements:


Ability to bend and lift light objects
Ability to sit for extended periods of time while viewing a computer monitor
Dexterity of hands and fingers to operate a computer keyboard
Capable of hearing and speaking to exchange information
Seeing to read reports and data
Ability to speak English
Must be able to work in a noisy, busy environment.