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IDD Program Manager

All Well-Being Services
2 hours ago
Full-time
On-site
Detroit, Michigan, United States
Bachelor's

Summary

The Manager of Intellectual and Developmental Disabilities (IDD) oversees the day-to-day operations of assigned IDD programs, ensuring the delivery of high-quality, person-centered services. This position provides leadership, supervision, and operational support to program staff while promoting compliance with agency policies, funder requirements, and applicable regulatory standards. The Manager works collaboratively with agency leadership, staff, and community partners to support quality service delivery, foster employee development, and promote positive outcomes for the individuals served.

Responsibilities
  • Manage the day-to-day operations of assigned IDD programs to ensure high-quality, person-centered services.
  • Supervise, coach, and support program staff while promoting employee engagement and accountability.
  • Monitor field-based service delivery and provide operational support to staff serving individuals in community settings.
  • Review documentation for accuracy, timeliness, and compliance with agency standards, Electronic Medical Record (EMR) requirements, and payer expectations.
  • Ensure staff maintain audit-ready records and complete required documentation and mandatory training.
  • Provide consultation and guidance regarding service planning, behavioral concerns, crisis intervention, and coordination of care.
  • Collaborate with families, guardians, providers, community partners, and interdisciplinary teams to ensure effective service delivery.
  • Assist with quality assurance activities, audits, incident reviews, corrective action plans, and regulatory compliance initiatives.
  • Support hiring, onboarding, staff development, scheduling, performance evaluations, and corrective action in collaboration with the Chief Quality and Compliance Officer.
  • Monitor program staffing levels and operational needs and recommend improvements to enhance service delivery.
  • Participate in funder, community, and interdisciplinary meetings as assigned.
  • Perform other duties as assigned.

Qualifications

Education

  • Bachelor’s degree in social work or a related human services field.

Experience

  • Minimum of 5 years of experience working with individuals with developmental disorders.

Credentials

  • QIDP credential or ability to obtain within 60 days of hire.

Work Environment

☒ Indoor ☐ Outdoor ☐ Vehicle ☐ Other (please specify):

Physical Demands
  • Ability to lift and move up to 25 pounds.
  • Ability to sit for extended periods of time.
  • Ability to work for the duration of assigned shifts.

Supervises

All IDD Program Staff (Detroit)