Housing Solutions Case Manager, PSH (6066)

Job DetailsJob Location: Santa Ana, CA 92705Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $24.00 - $25.00 HourlyJob Shift: DayStatus: Full-Time, Non-Exempt
Payrate: $24.00-$25.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m., with crisis availability as needed

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:


100% medical coverage of base tier monthly premium
Voluntary dental and vision insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth



Job Summary: The Housing Solutions Case Manager is a member of the Permanent Housing Team and is required to participate in all stages of client service including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services and provide residential services to the project that includes life skills workshops and community building events/activities.

This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.

Essential Duties and Responsibilities:
Client/Service Delivery


Maintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)
Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing
Utilize skills regarding crisis prevention and intervention
Practice Trauma Informed Care when interacting with clients
Implement Eviction Prevention strategies to support residents in need
Assist residents to build upon their strengths and recognize their needs in a respectful manner
Visit and inspect resident apartments to ensure that they are properly maintained
Be knowledgeable of community resources and refer clients as needed
Organize and facilitate social and recreational activities designed to promote community involvement and peer support
Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate
Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
Facilitate relationship building between landlords/caretakers and residents
Participate in the emergency on call schedule to ensure resident needs are met




Resident Services


Assist residents with establishing individual and family goals and maintain safe, stable affordable housing
Facilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their lives
Distribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the project
Coordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skills
Coordinate job readiness workshops to support residents in job search job skills development
Provide residents with information about available services in the community
Assist residents to access services through referral and advocacy
Assist residents in building support networks with other residents, family and friends
Design and coordinate holiday and community building events
Create activity/event calendar and flyers to distribute to residents on a monthly basis
Create newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basis


Outreach and Community Relations


Maintain active involvement with neighbors and program partners
Maintain active involvement with community service organizations


Team/Staff Relations


Work in partnership with the property management team during the leasing and tenancy phases to promote 1) effective communication; 2) united service delivery and 3) a supportive community environment for all residents
Work as a Mercy House team member with all staff and volunteers in order to implement the mission and core values of the agency
Attend regular internal and external agency meetings
Work as part of team to plan and develop resident programs


Administration


Keep accurate, up to date documentation on all clients, including but not limited to individual housing plans, housing assessments case notes, case files etc.
Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sources
Assist with any and all data collection systems
Willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
Other duties, as assigned



Knowledge of:


Confidentiality and the legal and ethical issues pertaining to case management
Effective documentation and guidelines

QualificationsRequirements: 
Education and Experience


Bachelor’s Degree, Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferred
Persons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additional issues are welcome to apply


General


A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc. 
Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility and the ability to communicate effectively and respectfully are required skills
Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented
Fluency in Spanish is of significant value


Physical Requirements


Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer