Housing Solutions Case Manager, CalAIM (6474)

Job DetailsJob Location: Santa Ana, CA 92705Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $23.00 - $25.00 HourlyJob Shift: DayJob Category: Case ManagementStatus: Full-Time, Non-Exempt
Pay: $23.00-$25.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:


Flexible medical coverage options
Voluntary dental, vision, life, accident, critical illness, and hospital insurance
Paid Time Off (PTO)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
403(b) retirement plan with up to 3% employer matching
Paid on-the-job training and orientation
Mileage reimbursement
Employee referral program
Opportunities for professional growth and advancement



Job Summary: The Housing Solutions Case Manager, under the direction of the California Advancing and Innovating Medi‑Cal (CalAIM) Program Manager, is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. CalAIM provides Housing Transition/Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This position requires successful working relationships with residents to support increased self‑reliance. It involves recognizing and influencing positive behavior changes, identifying problems and obstacles that threaten self‑reliance and housing stability, and maintaining clear and accurate files and records. The team must practice trauma‑informed and client‑focused strategies.

Essential Duties and Responsibilities:
Client/Service Delivery


Maintain a caseload of 17–25 individuals and meet at least twice a month with residents to develop emergency plans and individual housing support plans based on housing assessments. These plans must address identified barriers with measurable short‑ and long‑term goals
Meet clients in shelters, in the community, and in their homes
Use harm reduction interventions to provide client‑centered services that help maintain housing
Apply skills in crisis prevention and intervention
Practice Trauma‑Informed Care and Motivational Interviewing in client interactions
Help residents build on their strengths and respectfully recognize their needs
Conduct health and safety visits, including habitability inspections
Stay knowledgeable of community resources and make referrals as needed
Organize and facilitate social and recreational activities to promote community involvement and peer support
Collaborate with community support providers, outreach teams, health care networks, housing authorities, landlords, social workers, and leasing teams
Attend and support clients during voucher briefings, match meetings, and Coordinated Entry processes
Attend trainings to better meet clients’ needs, including those related to co‑occurring disorders, harm reduction, and cultural competence
Assist with housing searches, complete housing applications, request reasonable accommodations, and ensure living environments are safe and ready for move‑in
Provide early identification and intervention for behaviors that may jeopardize housing stability
Coach clients on developing and maintaining relationships with landlords/property managers
Coach clients in life skills to maintain stable housing
Identify and respond to crisis situations, prioritizing and implementing appropriate interventions
Help clients obtain required documents for housing (e.g., valid ID, birth certificate, income verification, Social Security benefits)


Team/Staff Relations


Collaborate with Mercy House staff and volunteers to implement the agency’s mission and core values
Attend regular internal and external agency meetings
Participate in team efforts to plan and develop resident programs


Administration


Maintain accurate, up‑to‑date documentation for all clients, including housing and emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertifications
Assist with data collection systems
Ensure deadlines are met
Willingness to gain knowledge of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
Utilize computers and relevant software (e.g., Word, Outlook, Excel, PowerPoint), as well as position‑specific systems
Respond to calls and emails promptly
Perform tasks independently and prioritize workload
Other duties or projects as assigned


Knowledge of


Confidentiality and legal/ethical issues in case management
Effective documentation and record‑keeping guidelines

QualificationsRequirements:
Education and Experience


Bachelor’s degree in Social Work or related field with experience in recovery, mental health, and co‑occurring disorders preferred
Candidates without a BA/BS but with at least two years of direct life experience working with long‑term homeless, low‑income, and diverse populations and knowledge of mental health and addiction issues are welcome to apply


General


Valid CA driver’s license, proof of insurance, and reliable vehicle required for home visits, shelter visits, and community outreach
Ability to work effectively with diverse populations; plan, organize, and prioritize duties; perform crisis intervention; communicate clearly in verbal and written form; maintain a positive, professional, and safe work environment; and build effective working relationships
Dependability, responsibility, and effective, respectful communication


Physical Requirements


Ability to lift up to 50 pounds
Prolonged periods of sitting and working at a desk/computer