Housing Case Manager II, DBHDD HSP 

      REPORTS TO: Lead Housing Case Manager, Clinical Supervisor, Program Manager

HOURS: Full-time – 40 hours

CLASSIFICATION: Non-Exempt

SUMMARY: 

The Housing Case Manager II (HCM) has demonstrated proficiency meeting and maintaining productivity and documentation targets and will provide Medicaid Billable outreach, engagement, intake, housing search/placement and on-going support services to homeless persons with a Georgia Housing Voucher placed in scattered site housing in the community. The HCM II will be a member of a Housing First team formed to expand Step Up’s successful field-based permanent supported housing model in the Atlanta area.

The team will provide in-person housing support services to adults experiencing chronic homelessness and co-occurring mental health that leads to permanent supported housing. This position fully promotes the use of Housing First, Harm Reduction, Trauma-Informed Care and the Motivational Interviewing evidenced-based models of Recovery Oriented service delivery.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned.

RESPONSIBILITIES:

Outreach, Housing Placement and Case Management

• Provide Medicaid Billable intensive case management Housing First services to a caseload of 25-40 chronically homeless persons to obtain and maintain Permanent Supportive Housing. Services include: outreach and engage referrals, conduct intake and assessment of barriers, document acquisition, service plan development, linkages and referrals to clinical and appropriate community resources, housing search, leasing up, moving into housing and on-going in-home services.
• Meet with assigned members as outlined in the Treatment Plan utilizing telehealth and in-person home visits to review progress toward goals and provide Medicaid billable case management and skill building interventions that increase benefits, vocational and independent living skills; and collaborating with Step Up team, community partners and property management staff to ensure housing stability.
• Able to provide ongoing support and crisis intervention independently and under the supervision of the Team Leads or Program Manager as needed to address symptoms as defined in the assessment and on treatment plan, to improve level of functioning, to support mental health management and to promote self-sufficiency.
• Comprehensive coordination of care including developing/maintaining relationships with community treatment providers to ensure ongoing clinical/substance use treatment supports and successful transition to and maintenance of independent living.
• Provide transportation using Lyft, team vehicles or public transportation and accompany the client when necessary to teach independent living skills.

Data Collection and Record Keeping

• Using the GIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Medicaid billing standards, DBHDD and Step Up in Welligent electronic health record within proscribed timeframes outlined in SUOS Documentation and Productivity standards Policy.
• Responsible for monitoring and documenting interventions related to housing needs, bridge funding, lease up packages, lease renewals, client forms and charts, tracking productivity and documentation for all services, and client Welligent file maintenance.
• Meet weekly, monthly, and quarterly Medicaid productivity targets and billing quotas as presented by Program Manager and outlined in Documentation and Productivity standards policy.
• Process all paperwork in a timely and accurate manner.

Team Engagement and Support

• Work collaboratively with members of the Step Up team and community providers to effectively perform their assigned job duties and contribute to the achievement of the program's performance and fidelity goals and objectives of each client’s housing stability.
• Attend staff meetings, supervision and training as required. Other duties as assigned.

Required Education:

• Bachelor’s degree from an accredited college or university or
• Associate’s degree and the minimum 2 years of human services experience as listed in the required experience section below.

Required Experience:

• A minimum of 2 years related human services experience providing case management services serving the following populations: chronically homeless, adults struggling with a mental illness.
• Minimum of 2 years providing social services case management which included collaborative client-centered support that assessed needs, established care plans, and connected individuals to vital community resources guiding clients through complex systems to promote long-term stability, safety, and independence.
• Experience writing structured progress notes (GIRP or similar note format) and documenting services delivered timely.

 Preferred Skills:

• Experience delivering Medicaid billable and/or social service case management services in client’s home and/or other field-based community settings.
• Knowledge of State and/or federally funded housing voucher programs
• Familiarity with meeting specific productivity standards preferred.
• Proficient use of Office 365 products required.

Required license or certification:

• Georgia Driver’s License with a good driving record and the ability to pass background checks.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

I can perform the functions of this job as described with or without reasonable accommodation.

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Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER