Housing Case Manager

Description

The Housing Case Manager is responsible for providing home-based case management services for individuals and families experiencing homelessness who are rehoused throughout a 7-county service area.  The primary goal is to assist individuals and families experiencing homelessness in obtaining permanent housing as quickly as possible, while making necessary connections to ongoing support to ensure long-term housing stability. The Housing Case Manager supports clients in maintaining housing by providing targeted referrals to services, providing regular home visits, and ongoing follow-up on community linkages to increase resiliency and greater self-determination.  

Project Description: This position is responsible for quickly moving clients from homelessness to housing, using short-term interventions and connections to ongoing supportive services.  Housing case management functions performed include housing procurement, administering financial assistance, housing stability planning, connection to community resources, income maximization, healthcare connections, and housing problem solving.  Case management is crucial to the success of participants ability to maintain housing. This position is funded by the HUD Rapid Rehousing Grant.  

One80 Place ends and prevents homelessness throughout South Carolina with offices located in Charleston and Columbia. This position will be based in Charleston. 

STATUS: Full-time, Regular / Exempt  

Requirements

SPECIFIC REQUIREMENTS: 

• Bachelor’s degree in social work, psychology, human services, or related field preferred (or equivalent experience).  
• Minimum 2 years’ experience working with vulnerable populations, particularly those impacted by homelessness or behavioral health challenges. 
• Strong verbal and written communication, de-escalation, relationship building skills.  
• Ability to work independently, manage time well, and multitask.  
• Familiarity with housing programs, local resources, and HMIS is a plus.  
• Valid driver’s license, reliable transportation, and willingness to travel in a 7- county service area in a personal or company vehicle.   
• Excellent computer skills include basic office programs and ability to learn and utilize necessary database systems (Homeless Management Information System).  

RESPONSIBILITIES 

1. Case Management and Supportive Services  

• Meet participants in their homes weekly, bi-weekly or monthly to assess needs, proactively identify barriers to housing stability, and monitor progress. 
• Assist participants in obtaining vital documents like Birth Certificate, ID, and Social Security Cards.  
• Conduct comprehensive assessments to support participants in improving overall well-being and achieving housing stability. 
• Assist with connections and enrollment to targeted referrals and support services. 
• Assist participants with medical complex needs to navigate an appropriate housing plan. 
• Intentionally engage program participants to support recovery and address relapse risks, ensuring consistent connection throughout their participation in shelter services. 
• Conduct housing problem solving conversations.  
• Maintain a caseload of up to 30 participants.  

 2. Crisis Intervention  

• Respond to crisis related to housing instability, mental health, or other safety concerns that require coordination with emergency personnel. 
• Use de-escalation and trauma-informed practices to support clients.  
• Provide follow up care coordination and safety planning.  

3.  Housing Stabilization  

• Initiate the housing location process, provide support to apply for and procure rental properties appropriate for the client’s needs.  
• Incorporate progressive assistance to determine and administer financial assistance for households enrolled in housing projects.   
• Pro-actively conduct home visits to provide case management sessions and provide life skills coaching for budgeting, housekeeping, communication with landlords & neighbors, grocery shopping.

4.  Documentation & Compliance 

• Maintain accurate, timely documentation in HMIS in compliance with agency and funding requirements. 
• Maintain compliance with program requirements and One80 Place policies and procedures. 
• Ensure eligibility and accurate documentation at enrollment and recertification for ongoing assistance.  
• Effective use of Outlook calendar for productivity and safety.  

5. Program & Team Collaboration 

• Participate in team meetings, case conferences, and staff meetings. 
• Partner with community providers and program staff.   
• Contribute to program development, evaluation, and continuous quality improvement. 
• Attend relevant training on topics related to working with unhoused populations. 
• Ability to foster a “warm hand off” and close collaboration with other case managers or support staff. 

 PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS: 

1. Corrective vision and hearing to normal range. 
2. Ability to move between service locations. 
3. Ability to lift 50 pounds. 
4. Requires the ability to relate effectively to individuals experiencing homelessness.  
5. Possible exposure to communicable diseases and vicarious trauma.  
6. Requires sound mental reasoning, sound judgment, and the ability to respond calmly and effectively in a crisis.